Intern Student
Location
Canada
Posted
12 days ago
Salary
C$18 - C$22 / hour
Seniority
Entry Level
No structured requirement data.
Job Description
Intern Student
Perseus Group, Constellation Software
Role Description This position is to select an intern who will be responsible for supporting the Data Services team with planning, coordinating, and executing internal reporting projects. The Intern will work closely with a Product Manager on Data Services to design, build, and test reports and datasets using Power BI, Power BI Report Builder, and SQL. The Intern is expected to deliver updates on project progress and support/modify existing reports and data processes with support and guidance from management. Additional tasks include attending relevant meetings, to be managed in a professional manner. Job Responsibilities - Collaborate with the Director of Data Services to support reporting and analytics initiatives. - Design, develop, document, and maintain reports and dashboards in Power BI and Power BI Report Builder. - Work with SQL to build, validate, and optimize datasets to support reporting needs. - Review current reporting and data processes to determine scope of work and identify opportunities for improvement. - Develop repeatable processes that improve the efficiency and consistency of reporting projects. - Manage assigned tasks effectively, with strong organizational and communication skills. - Partner with cross-functional teams to ensure consistency, visibility, and alignment across workstreams. - Provide feedback to the Director of Data Services to improve overall reporting processes, and escalate any critical issues as needed. Qualifications - Completion of coursework in Business, Data Analytics, Computer Science, or a related field. - Strong analytical and problem-solving skills with the ability to evaluate data and make decisions quickly and effectively. - Experience with or coursework in Power BI, SQL, or other data visualization/analysis tools preferred. - Excellent oral and written communication skills. - Ability to work effectively in a team environment and collaborate across departments. - Must be able to work remotely in a professional setting. - Ability to manage multiple tasks within defined timelines. - Strong organizational, time management, and customer service skills. Salary Range The estimated base salary range for this role is CAD$18.00 - CAD$22.00 per hour. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. Diversity and Inclusion We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Accommodation Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Consultant, Fluent English
SupportYourAppSupport-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
• Deliver outstanding customer support via phone calls, chats, and emails • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest and greatest customer happiness practices • Maintain deep understanding of client solutions and meet KPI • Communicate with developers and cross-functional specialists
Role Description Ser a linha de frente no atendimento aos usuários do sistema de consultoria para restaurantes da Politi Academy, e manter a central de ajuda do produto sempre atualizada. Atendimento humanizado, eficiente e resolutivo, contribuindo para a satisfação e retenção dos clientes. O Sistema está em fase inicial de operação e evolução constante — a pessoa nesta vaga vai conviver com produto em movimento e ter contato direto com o time de produto e desenvolvimento. - Atendimento ao cliente via WhatsApp, solucionando dúvidas, problemas técnicos e operacionais de forma clara e objetiva. - Triagem e escalação de chamados: resolver o que estiver ao seu alcance e escalar para o time de produto/desenvolvimento quando necessário, sempre com passos de reprodução, prints e contexto. Registrar formalmente cada ticket. - Orientação e educação dos usuários sobre as funcionalidades da plataforma. - Apoio no onboarding de novos clientes nos primeiros usos críticos (cadastros, primeira contagem, primeiro fechamento de ciclo). - Construção e manutenção da central de ajuda: escrever, revisar e atualizar artigos, capturar prints do sistema, criar FAQs e tutoriais, garantindo que o conteúdo reflita a versão atual do produto. - Registro e documentação dos atendimentos, identificando padrões e dúvidas recorrentes que viram conteúdo novo. - Coleta de feedback dos clientes e relatório estruturado ao time de produtos. - Colaboração com CS, consultores e equipe técnica para resolver problemas de ponta a ponta. Qualifications - Perfil desenrolado e proativo, que busca soluções de forma autônoma. - Aprendizado rápido — produto em evolução exige curva contínua. - Excelente comunicação verbal e escrita, com clareza e empatia. - Capacidade de produzir conteúdo escrito — artigos e tutoriais com linguagem acessível para dono de restaurante. - Empatia e paciência — boa parte dos usuários tem pouco repertório digital. - Lógica e raciocínio estruturado para entender fluxos do sistema, reproduzir bugs e orientar clientes. - Boa organização — manter registro de atendimentos sem ferramenta de tickets dedicada. - Tolerância à ambiguidade — confortável com produtos em construção. - Domínio da Língua Portuguesa. - Conhecimento básico em Excel/Google Sheets. - Conhecimento de ferramentas de Inteligência Artificial (Chat GPT, Claude, Gemini entre outros). Requirements - Experiência prévia em suporte ao cliente ou atendimento. - Vivência em food service / restaurantes (entender ficha técnica, CMV, financeiro, compras, ajuda muito). - Experiência com produção de conteúdo (artigos de ajuda, tutoriais, manuais). - Habilidade com captura e edição de imagem (prints, anotações, Loom). - Conhecimento de ferramentas de atendimento (Zendesk, Intercom, Freshdesk) e plataformas de central de ajuda. Benefits - Wellhub; - Starbem; - Dasa; - Avus; - Day Off de Aniversário; - Presente de Aniversário; - Presente de Casamento; - Presente de Nascimento.
Customer Support / Onboarding - Finance Sector - DATEV
pathway solutions gmbhUnser Ziel! 10.000 Unternehmer:innen und Buchhalter:innen von der manuellen Buchhaltung befreien. pathway ist die Nr. 1 Software für eCommerce (Shopify, Amazon, WooCommerce) und Saas (Stripe, Chargebee) Unternehmer. Wir automatisieren die Erlös und Zahlungsbuchhaltung, damit sich Unternehmer auf den core fokussieren können! Remote - Diverse - Automation first
Role Description Wir von pathway solutions haben ein klares Ziel: Die Buchhaltung gemeinsam mit dir zu revolutionieren! Ob Shopify-Startups oder SaaS-Unternehmen – unsere Software automatisiert Buchhaltungsprozesse, damit Unternehmer:innen sich auf das Wesentliche konzentrieren können. Wir setzen uns ambitionierte Ziele, glauben an Wachstum und haben währenddessen enorm viel Spaß als Team! - Du hilfst täglich per Telefon, E-Mail und Zoom e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. - Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. - Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. - Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit. Qualifications - Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals). - Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung). - Interesse an der Digitalisierung der Buchhaltungsbranche. - Eigenständige, strukturierte und prozessorientierte Arbeitsweise. - Offen für Feedback, digitales Arbeiten und remote first. - Fließend in Deutsch und Englisch. Benefits - Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest. - Entwicklung: Coaching-Budget, Mentoring und ein diverses Team. - Urlaub: 30 Tage, damit du dich erholen kannst. - Gehalt: Ein attraktives Vergütungspaket wartet auf dich. - Lernkurve: Übernimm Verantwortung und wachse mit uns. Company Description Unser Ziel! 10.000 Unternehmer:innen und Buchhalter:innen von der manuellen Buchhaltung befreien. pathway ist die Nr. 1 Software für eCommerce (Shopify, Amazon, WooCommerce) und SaaS (Stripe, Chargebee) Unternehmer. Wir automatisieren die Erlös- und Zahlungsbuchhaltung, damit sich Unternehmer auf den Core fokussieren können! - Remote - Diverse - Automation first
Kundensupport, Onboarding – Finanzbranche
pathway solutionsAutomatisierte Buchhaltung für eCommerce & SaaS Unternehmen, u.a. für Shopify, WooCommerce, Chargebee & Stripe Billing.
• Du hilfst täglich per Telefon, E-Mail und Zoom e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. • Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. • Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. • Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit.
