• Accurately and efficiently enter new or renewed orders • Adjudicate insurance claims and resolve rejections • Properly handle order exceptions and clarifications such as refill-too-soon, invalid orders, etc. • Communicate effectively with leadership and peers • Achieve or exceed productivity standards in a fast-paced environment

• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies. • Coach Patient Outreach Coordinators on calling best practices, conversational techniques. • Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records. • Manage all aspects of ADP, PTO, and Time Reports for team members. • Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators. • Report on hiring needs based on implementation roll outs.

• Partner with clients to design and implement pharmacy initiatives that enhance patient care, improve operational efficiency, and deliver measurable cost savings. • Conduct assessments of pharmacy and medication-management programs across health systems, infusion centers, ambulatory settings, and affiliated clinics, and provide evidence-based recommendations grounded in regulatory standards, data analysis, and leading practices. • Incorporate industry leading practices and benchmark comparisons to develop strategic operating plans that enhance value, efficiency, and service excellence. • Develop detailed project work plans and deliver hands-on implementation support to achieve defined objectives. • Support consulting practice activities through the development, launch, and implementation of new or enhanced services, products and solutions.

Title: Encore Staff Pharmacist - Remote Location: Remote, US Admin/Corporate Services Job Description: POSITION SUMMARY The Staff Pharmacist interprets physicians’ prescriptions, contacts doctors or other prescribers and/or patients to verify information on prescriptions and expedite processing of order. This position is responsible for dispensing medications within corporate and regulatory guidelines. The Staff Pharmacist will track order status and outstanding issues as well as consult with patients regarding the use of medications and potential drug interactions. This individual may take calls from clients regarding orders or clarification, maintain daily production, quality and service levels, vary work priorities and activities to accommodate business needs. ESSENTIAL DUTIES - Interpret physicians’ or prescribers’ prescriptions. Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders. Verify and confirm validity of controlled substances. - Verify prescription information entered in the system by data entry or order entry. Contact physicians for new and/or transfer authorization. Work with physicians to convert prescriptions to generic or preferred drugs whenever possible. - Consult with patients regarding the use of medications and potential drug interactions. ESSENTIAL FUNCTIONS: - Accurately and efficiently processing prescription orders received through mail or electronic channels. - Conducting thorough reviews of incoming prescriptions for accuracy, completeness, and potential drug interactions. - Providing medication counseling and addressing patient inquiries regarding drug usage, side effects, and precautions. - Collaborating with healthcare providers to resolve any prescription-related issues. - Adhering to all applicable legal and regulatory requirements, including pharmacy laws and privacy guidelines. - Participating in quality assurance programs and continuous improvement initiatives. - Staying updated on new medications, pharmaceutical regulations, and industry developments. - Additional duties as assigned by leadership. Required: - Registered pharmacist, in good standing in the state - A degree in pharmacy (PharmD or BS) - Experience working in a pharmacy setting, preferably with mail order or similar experience - Knowledge of pharmacy laws and regulations - Strong focus on customer service, quality and accuracy - Ability to read and interpret prescriptions - Detail-oriented with strong organizational skills - Excellent oral and written communication skills - Ability to adapt in a dynamic work environment - Ability to learn quickly, solve problems and make decisions in a timely fashion - Able to work under pressure and to meet tight deadlines - Be compliant with the work from home policy which includes but is not limited to conducting business in a private area where others are not present located to ensure that company and patient information is kept confidential - Knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint) - Knowledge of Pharmacy Benefits Management Industry/Managed care industry is an asset - Must be able to work scheduled shifts - Ability to successfully complete Express Scripts’ required training program - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.