• Serve as the primary business partner for key accounts or channels, supporting annual planning, risk/opportunity assessment, and joint business plan development. • Identify and implement levers to improve trade efficiencies and incremental ROI across channels and customers. • Lead company-wide sales execution cadences, including forecasting, month-end close, slotting reviews, and quarterly business reviews. • Conduct account-level ROI and post-promotion analysis to inform future strategies. • Collaborate with Sales on JBP negotiation scenario planning and incremental opportunity processes. • Review and validate Sales trade plans, ensuring accuracy in cases, revenue, and trade spend. • Provide inputs for financial forecasts, accruals, and sales targets; validate P&L impacts and trade spend visibility. • Execute marketing and RGM strategies, incorporating consumption data and elasticity insights. • Drive continuous improvement of trade management systems and reporting tools; troubleshoot system issues and ensure master data compliance.

• Lead, coach, and develop a team of Account Executives focused on SMB and B2C customers. • Recruit, retain, and nurture top sales talent with a focus on continuous growth and development. • Foster a high-performance, goal-oriented culture that consistently achieves and exceeds revenue targets. • Implement scalable sales processes and ensure consistent, high-quality execution across the team. • Monitor pipeline, activity, and forecasts, proactively adapting strategies as needed. • Collaborate cross-functionally with teams such as Customer Success, Support, and Revenue Operations to drive alignment and shared success. • Provide data-driven insights and recommendations to optimize performance and address KPI trends. • Drive new business and expansion opportunities through both outbound prospecting and co-prime/overlay sales models.

• Authors (user friendly, international language, consistent across products) and maintains core labeling documents including cCDS, cPIL, and cIFU in addition to dCDS, dIFU, USPI, and medguide • Chairs/leads the Labeling Working Group, and presents to Executive Labeling Board • Provides strategic guidance on labeling regulations, requirements, competitor labeling, and labeling trends • Advises internal and/or external specialists on the creation of high quality documents supporting changes to the core labeling documents and runs the annotations within those documents • Provides strategic labeling advice for major regions and works with cross functional teams to ensure that the execution of global regulatory labeling plans are aligned with global regulatory strategies. • Works with customer experience, packaging engineering, branding, HF, and artwork center to create layout templates for use in HF studies • Represents labeling on product-specific global regulatory teams

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a newly created permanent position. The Bilingual Service Delivery Manager is responsible for leading and managing the day-to-day operations of the Service Delivery team across travel and lifestyle services in both English and French. This role ensures the delivery of exceptional client experiences, meets business and quality goals, and fosters employee engagement. The manager will coach and develop high-performing teams, drive operational excellence, and support strategic initiatives to exceed client expectations and contractual commitments. Qualifications - Minimum 5 years in travel, lifestyle, or hospitality services. - Minimum 5 years managing teams of 15+ in a call center environment. - Must possess relevant Supervisor Travel Industry Certification in accordance with local requirements. - Experience with travel programs (air/hotel) and B2B models preferred. - Bachelor’s degree or equivalent experience required. - Highly proficient communication in English (verbal and written) required. - Proficient communication in French (verbal and written) required. Requirements - Strong professional presence and communication skills. - Travel GDS and CRM knowledge. - Comprehensive understanding of relevant Travel Industry specific standards and regulations. - Ability to thrive in fast-paced, evolving environments. - Strategic leadership, delegation, and coaching capabilities. - Business acumen and client trust-building. - Proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Visio). Benefits - This position is a non-travel position. - Flexible schedule, including evenings, based on business needs. Work Environment & Physical Requirements - Must have a dedicated, quiet, and private workspace free from distractions. - Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset. - Reliable high-speed uninterrupted internet connection meeting minimum company standards. - Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment. - Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members. - May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies. Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.