• Support sales hand-off, customer onboarding and implementation activities • Help customers adopt and maximize value from Steer’s platform • Monitor customer requests and ensure timely follow-up • Coordinate across Customer Success, Product and Engineering teams • Document customer feedback and identify trends • Assist with customer training and education initiatives • Help maintain customer health metrics and reporting • Participate in customer meetings and learn account management best practices • Identify opportunities to improve customer experience and internal processes • Jump in wherever needed, because startup life requires flexibility and teamwork

Role Description The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care. - Manage and maintain positive relationships with clients and families. - Address and resolve client concerns, escalations, and service-related issues. - Conduct root-cause analysis on client attrition and service challenges. - Coordinate communication between families, therapists, and internal teams. - Support client retention initiatives and engagement strategies. - Monitor client satisfaction and identify opportunities for service improvement. - Maintain accurate records and documentation of client interactions. - Collaborate with operational teams to ensure timely issue resolution. Qualifications - Minimum of 2 years experience in case management, client success, or related healthcare coordination roles. - Strong communication and interpersonal skills to build rapport with clients and internal teams. - Excellent organizational skills with the ability to manage multiple cases simultaneously. - Detail-oriented and able to maintain accurate records and documentation. - Problem-solving mindset and ability to handle challenging situations with empathy. - Experience working remotely and managing tasks independently. - Familiarity with CRM and case management software preferred. - Comfortable working U.S. hours. Requirements - Remote work from home. Company Description Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

• Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps • Design onboarding flows that turn early excitement into real traction (and revenue!) • Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift • Get ahead of churn by proactively spotting friction and guiding creators through roadblocks • Collaborate with Product and Marketing to bring the voice of the customer into everything we build • Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)