• Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. • Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. • Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. • Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. • Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. • Regularly update and manage communication with all parties involved in the transaction. • Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

• Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobile apps • Design onboarding flows that turn early excitement into real traction (and revenue!) • Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift • Get ahead of churn by proactively spotting friction and guiding creators through roadblocks • Collaborate with Product and Marketing to bring the voice of the customer into everything we build • Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals)

• You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm). • Guiding a creator through refining their offer and pricing • Reviewing funnel strategy before a launch • Spotting early churn signals in your portfolio • Documenting progress and revenue milestones • Jumping on a momentum call where you challenge thinking (with care and clarity) • Ensuring creators are leveraging new product features • Running structured business review sessions • Executing and refining lifecycle playbooks • Monitoring NRR, engagement signals, and health scores • Identifying upsell opportunities naturally through strategy • Sharing creator feedback with Product & Marketing • Collaborating cross-functionally on retention OKRs

Role Description Prochant is looking for experienced and driven professionals to join our team as a Reimbursement Success Manager. This role plays a critical part in supporting the success of Prochant, a U.S.-based outsourced healthcare billing organization, by overseeing key operational and client-facing functions. The Reimbursement Success Manager is responsible for building and maintaining strong client relationships, including regular engagement with executive sponsors and key stakeholders. This role leads the strategic planning and execution of billing operations across multiple medical billing teams, with a focus on the DME, Sleep, and Infusion sectors. - Developing, implementing, and upholding standardized policies and procedures. - Optimizing billing workflows across a diverse client base and markets. - Maintaining consistent billing performance and cash flow. - Identifying opportunities to enhance collections. - Proactively recognizing risks that could impact reimbursement outcomes. - Prioritizing initiatives, guiding teams, and driving operational excellence. - Cultivating strong partnerships with clients. - Identifying growth opportunities within existing accounts. - Contributing to new business development efforts. - Collaborating with internal cross-functional teams, including operations and sales. Qualifications - Associate degree preferred. - 3–5 years of progressive experience in DME or Revenue Cycle Management. - Project management experience preferred. - Strong presentation skills with the ability to engage audiences of varying sizes. - Excellent written and verbal communication skills. - Proven ability to manage time effectively, multitask, and prioritize competing demands. - Proficiency in Microsoft Office applications (PowerPoint, Teams, Outlook, Excel). - Experience with at least one industry-standard billing system (e.g., Brightree, TIMS, HDMS, Niko). - Strong analytical and problem-solving capabilities. - Experience collaborating with global or international teams. - Familiarity with California payer HME/DME requirements preferred. - Capitation experience preferred. - Willingness to travel domestically and internationally preferred. Benefits - Excellent benefits package including: - Health Insurance. - Gap Insurance. - Dental Insurance. - Vision Insurance. - Short Term/Long Term Disability (company paid). - Term Life Insurance (company paid, employee can elect additional). - Disability Income. - Level Term Life. - Accident Insurance. - Critical Illness Insurance. - Floating holidays and paid time off. - 401K with Company match. - Family Teledoc Plan (Company Paid).