• Receive people who contact you asking for help (phone, email and chat) and seek to understand their needs beyond the reported issue • Analyze the integration code between the ERP and Mercos, using a validation document to identify potential adjustments and inform the partner about necessary corrections • Redirect financial requests and bug reports to the responsible squads (Finance and Application Support) • Assist our customers with Mercos usability questions, understanding the customer’s context and how to connect their workflows to the system’s tools • Participate in daily meetings (target tracking, course corrections and sharing successes) and weekly meetings (reviewing wins and losses) • Actively engage in a collaborative learning environment, leading and participating in team training sessions • Be responsible for your own development through your Individual Development Plan (IDP) and actively participate in follow-up / 1:1 meetings

• Anti-fraud analysis of refund operations for consortia; • Anti-fraud analysis to unblock redemption operations for savings certificates (títulos de capitalização); • Handling refund requests in Salesforce; • Point of contact for Ombudsman and Reclame Aqui inquiries related to the anti-fraud monitoring process; • Experience creating and updating dashboards in Power BI.

Role Description Planejar, executar, monitorar e otimizar campanhas de mídia paga, garantindo a máxima eficiência dos investimentos em marketing digital. Atuar de forma estratégica e orientada por dados para aumentar a geração de leads, aquisição de clientes, reconhecimento de marca e resultados de negócio, por meio da gestão de campanhas em diferentes plataformas de anúncios, buscando continuamente melhorias de performance, escalabilidade e retorno sobre investimento (ROI). - Planejamento e Gestão de Campanhas com foco no aumento de performance dos canais de Mídia Online (Meta Ads, Google Ads, Youtube Ads, Linkedin Ads, TiktokAds, DV360, Mídia Programática); - Gerenciar rotinas diárias de campanhas: controle de budget, otimização, monitoramento, análises e mensurações; - Otimizar campanhas orientado a geração de demanda; - Desenvolver relatórios analíticos e apresentar resultados; - Colaborar em sinergia com os donos dos outros canais de geração de demanda para criar estratégias unificadas e de alta performance; - Conhecimento básico em ferramentas de CRM e lógica de filtros, fluxos e segmentações de base; - Comunicativo: saiba se expressar bem de forma escrita e falada, consiga dar direcionamentos claros e tirar dúvidas com a mesma atenção no trabalho remoto. Qualifications - Formação em comunicação/publicidade/engenharia/matemática/estatística/análise de dados, etc.; - Experiência de mais de 4 anos na área; - Experiência com tomadas de decisões baseadas em dados; - Tenha experiência prévia com ferramentas de análise e dashboards (Google Analytics, Looker Studio, etc.); - Experiência com as principais ferramentas de mídia paga (Meta Ads, Google Ads, Tiktok Ads, Linkedin Ads, Youtube Ads) Programática; - Experiência com Google Tag Manager; - Experiência com Google Analytics; - Experiência com Mídia Programática; - Certificação e domínio nas ferramentas Google (Search, Display, Youtube Ads, Analytics, Shopping); - Mindset voltado à cultura de experimentação; - Ter espírito ágil e adaptar-se às mudanças; - Orientar-se à mensuração de resultados em todas as ações realizadas; - Fazer questão de entender o impacto do trabalho; - Ser organizado e ter responsabilidade com rotina, prazos e processos. Benefits - Carga horária de 42,5 horas semanais (segunda a sexta-feira); - Auxílio home office no valor de R$250,00; - Ticket Refeição Caju no valor de R$ 41,00; - Seu cartão Caju também será pago nas férias; - Day off aniversário, Day off final de ano, Wellhub; - Plano de saúde Bradesco Nacional II; - Acesso à plataforma de educação Único Skill (acesso a diversos cursos, graduação, idiomas, etc); - Seguro de Vida Sulamérica; - Onhappy - Descontos nas suas viagens e hospedagens. Company Description Se você é uma pessoa enérgica e criativa, nós temos uma oportunidade de aprendizado e desenvolvimento para você aqui na Agilize, aberta a candidatos de todo o Brasil. Nosso trabalho é 100% remoto. Aqui valorizamos a inovação, colaboração e coragem, guiados pelos princípios de bondade, justiça, beleza e verdade. Se você é comprometido e determinado, venha fazer parte da nossa equipe. Process Steps - Análise curricular; - Entrevista comportamental com o RH; - Entrevista técnica com gestores; - Fit Cultural.

Role Description QuadMed is looking for a Clinical Epic Application Analyst to join our team. This is a remote role with on-call requirements 3-4 days a month. The Clinical Systems Analyst III (CSA III) functions as the support contact and expert for their assigned Epic applications. This team member works under the direction of the Clinical Systems Analyst Lead to configure, build, and install the application. The CSA III coordinates all issues that arise during the application build phase. Key operational activities include: - Analyzing workflows and understanding policies, procedures, and constraints of the clinical or business operations supported by the application. - Investigation and documentation of operational specifications and application functionality. Key technical activities include: - Analysis of new releases to determine how workflow should be modified. - Building and populating databases and tables during initial system configuration. - Conducting system testing and conversion data validation in collaboration with Clinic Operations. - Developing and documenting internal procedures and establishing change control processes for the application. The CSA III functions as a contact to troubleshoot problems and questions from end-users. This individual must be a skilled communicator who makes decisions independently and in collaboration with others. Attention to detail is a critical skill for this position. This team member helps end-user departments in the design and implementation of new applications, systems, enhancements, and required maintenance. Other responsibilities include: - Participating in the design, coding, testing, and documentation of new or existing applications. Qualifications - Bachelor’s degree preferred. - Minimum three (3) years’ experience in IT in a healthcare organization required. - Minimum four (4) years’ experience as an Analyst in Epic applications required. - Clinic back-office workflow experience preferred. - Clinic front office workflow experience preferred. - Must be certified in at least one of the following Epic applications: EpicCare Ambulatory, MyChart. Requirements - Experience with design, build, and configuration of an EMR environment. - Experience with design, build, and configuration of Epic applications. - Experience with appointment scheduling and registration workflows in a healthcare setting. - Broad knowledge of and experience with practice management applications and their interdependencies. - Experience with multi-facility design, planning, and coordination of IS systems. - Demonstrated knowledge of healthcare business. - General knowledge of project management. - Demonstrated business analysis skills and experience. - Strong time management skills and ability to work on multiple projects at once. - Excellent written and verbal communication skills across multiple disciplines. - Demonstrated customer service and collaboration skills working with end users. - Proven ability to work effectively with diverse populations and a demonstrated commitment to fostering inclusion. - Strong problem-solving skills. - Self-motivated with the ability to work both independently as well as with a team. Benefits - Comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance. - 401(k) retirement savings. - Paid time off. - Holidays and additional benefits. Company Description QuadMed was founded in 1991 by Harry Quadracci with the belief that there had to be a better way to provide employees with access to affordable, high-quality health care. Now, 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. We focus on breaking down cost, access, and quality barriers, empowering employees and their families to live healthier, happier lives. QuadMed and Quad are proud to be an equal opportunity employer, committed to creating a place of belonging where employees do not need to sacrifice who they are to exist and grow in our workplace.