PerfectServe logo
PerfectServe

Accelerating speed to care by optimizing provider schedules, streamlining clinical communication, and engaging patients.

Director of Software Engineering

Engineering ManagerEngineering ManagerFull TimeRemoteLeadTeam 201-500Since 2003H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$160K - $225K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglishAWSCloudPythonReactVoIP.NET

Job Description

Director of Software Engineering

PerfectServe

• Own the end-to-end technical architecture of the AI answering service, including voice pipeline design, LLM orchestration, API integration layers, and real-time telephony infrastructure. • Define and enforce architectural patterns for AI system reliability, latency management, failure recovery, and scalability across production environments. • Make build-vs-buy-vs-integrate decisions for new AI capabilities; evaluate third-party models, frameworks, and platforms with a critical engineering eye. • Establish and maintain technical documentation standards across all AI components, ensuring accuracy is kept current as systems evolve. • Actively participate in design reviews, code reviews, and technical spike work — especially for high-risk or high-complexity components. • Lead the implementation of core platform components where needed, including AI service integrations, orchestration logic, and platform APIs. • Diagnose and resolve complex production issues including inference latency, integration regressions, and telephony quality problems. • Prototype and validate new AI capabilities before committing to full implementation cycles. • Build and lead a high-performing engineering team as headcount grows; initially operate as both a technical lead and individual contributor. • Hire, onboard, and develop engineers with a focus on AI/ML fluency, software craftsmanship, and a bias toward continuous improvement. • Foster a culture of psychological safety, technical rigor, and iterative delivery — where engineers learn from failure as readily as from success. • Conduct regular 1:1s, provide candid performance feedback, and create individualized growth plans for direct reports. • Serve as the primary engineering accountability owner for outsourced development partners as required; setting quality standards, reviewing deliverables, and managing the integration of external work into production systems. • Evaluate third-party AI platforms, cloud services, and tooling; make and document vendor selection decisions. • Ensure security, compliance, and data governance requirements are embedded into partner contracts and delivery expectations. • Define and track engineering KPIs: deployment frequency, system uptime, latency SLAs, error rates, and mean time to recovery. • Lead the team's adoption of modern development practices including AI-augmented development workflows, automated testing for ML outputs, and continuous deployment pipelines. • Own the engineering budget and resource allocation; communicate tradeoffs clearly to the CTO. • Collaborate with Product, Clinical, and Operations to translate requirements into reliable, scalable software — and to push back constructively when timelines or scope are unrealistic. • Partner with the Director of Product Management to align technical roadmap sequencing with product strategy and customer commitments. • Represent engineering in executive conversations; translate technical realities into business risk and opportunity language. • Contribute to PerfectServe's broader AI strategy, sharing perspectives on emerging capabilities, architectural evolution, and responsible AI practices.

Job Requirements

  • 10+ years of software engineering experience, with at least 4 years in a technical leadership role with direct reports.
  • Demonstrated hands-on experience designing and operating AI/ML or NLP systems in production — not just overseeing teams that build them.
  • Deep familiarity with LLM integration patterns, prompt engineering pipelines, retrieval-augmented generation (RAG), and AI evaluation frameworks.
  • Strong command of cloud-native architecture on AWS, including serverless, containerization, and event-driven patterns.
  • Experience with real-time communication systems (voice/telephony infrastructure, VoIP, WebRTC, or similar) is a significant advantage.
  • Proficiency in at least two of the platform's core languages/frameworks: Python, C#, .NET, React.
  • Track record of delivering high-reliability SaaS products with defined uptime and latency requirements.
  • Experience managing or collaborating with outsourced development partners, including quality oversight and delivery accountability.
  • Strong written and verbal communication; able to present technical strategy clearly to non-technical executives.

Benefits

  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

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