• Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire • Respond to customer inquiries and resolve order-related issues via email • Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided) • Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp

• Develop and optimize product pages with a focus on conversion, from overall structure down to the smallest details. • Implement upsells, bundles, and trust elements that measurably increase average order value. • Design product pages with sales psychology in mind so customers intuitively follow the path to purchase. • Independently develop our Shopify theme and implement new features directly in code. • Keep our shop technically top‑level: including load times, performance, and SEO. • Plan A/B tests, analyze conversion rate, customer journeys, and order value, and derive concrete optimization measures. • Create and optimize newsletter campaigns in Klaviyo and further develop automated email flows.

• As an eCommerce Manager, you are the primary point of contact between our agency and our clients. • You communicate directly with clients, schedule appointments, and develop ideas. • You handle operational tasks related to Seller Central and Vendor Central accounts. • You will manage approximately 8–10 clients simultaneously on a monthly recurring basis. • You collaborate with our designer to develop high-resolution, unique product images.

• Manage up to 7 concurrent Shopify and eCommerce projects including: - Shopify builds - CRO initiatives - SEO retainers - Ongoing support engagements • Maintain project timelines, budgets, documentation, and delivery quality • Manage Asana boards, project schedules, risk logs, and change requests • Coordinate cross-functional collaboration between development, design, SEO, and email teams • Ensure projects stay within defined scope and performance expectations • Serve as the primary point of contact for assigned clients • Provide proactive communication and updates via Loom, email, and meetings • Lead recurring review calls and roadmap discussions • Build long-term client relationships focused on trust, transparency, and growth • Identify upsell and retainer opportunities where appropriate • Facilitate weekly delivery meetings and project reviews • Allocate tasks across designers and developers • Conduct QA reviews and enforce agency standards • Support junior team members through mentorship and process guidance • Escalate risks or blockers appropriately to leadership • Help improve SOPs, workflows, and internal documentation • Contribute ideas for operational efficiency and process optimization • Support retrospective reviews and continuous improvement initiatives • Maintain organized project records and reporting structures • Review project changes and support budget management • Ensure projects remain aligned with business goals and profitability targets • Assist with quoting, scoping, and proposal preparation when needed