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HubSpot logo
HubSpot

The easy-to-use CRM to scale your business.

Associate Contract Manager, Scaled, French Speaking

ManagerManagerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

32 days ago

Salary

$59.8K - $89.8K / year

Seniority

Mid Level

Bachelor Degree1 yr expFrenchEnglish

Job Description

Associate Contract Manager, Scaled, French Speaking

HubSpot

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems.

Job Requirements

  • Fluent in Quebec French
  • 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
  • Comfort leading customer conversations involving renewals, negotiation, or complex topics
  • Ability to diagnose customer goals and challenges and provide clear, structured recommendations
  • Strong written and verbal communication skills, especially in renewal and contract-related discussions
  • Ability to manage multiple customer engagements in a high-volume, fast-paced environment
  • Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
  • Ability to learn software quickly and coach customers toward effective product adoption.

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