• Lead the design and implementation of robust data governance frameworks and MDM strategies. • Partner with client stakeholders to define data governance strategies aligned to business goals. • Design and implement MDM solutions to ensure consistent, accurate, and authoritative data. • Develop data policies, standards, and stewardship models that promote accountability. • Establish metadata management practices and data lineage tracking. • Define and monitor data quality metrics, lead remediation efforts, and embed quality controls. • Evaluate and deploy governance tools (e.g., Collibra, Informatica, Talend). • Facilitate workshops and training sessions to promote data literacy and governance adoption. • Ensure governance frameworks support compliance with GDPR, HIPAA, and other regulations. • Contribute to internal best practices, mentor junior colleagues, and support thought leadership.

• Lead enterprise data strategies aligned to client business objectives and digital transformation goals • Design and implement scalable governance frameworks spanning data quality, metadata, MDM, stewardship, and access controls • Advise executive stakeholders on making data a strategic asset through monetization, risk management, and organizational enablement • Serve as the primary executive partner to senior client stakeholders, including CDOs and CIOs • Translate complex business challenges into actionable data strategies and present recommendations to executive audiences • Lead new business efforts including RFP responses, proposals, and client presentations • Drive account growth and contribute to go-to-market strategy, partnerships, and service development • Represent the organization through speaking engagements, industry events, and publications • Oversee delivery of data strategy and governance engagements, ensuring quality, timeliness, and client satisfaction • Lead and mentor a team of managers and senior leaders, fostering growth and high performance

Role Description - Ensure compliance to the people policies, Group Code of Conduct and embedding desired behaviours. - Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self-Assessments and timely closure of Assurance actions. - Lead Non-Financial Risk (NFR) engagement, oversight and guidance, with Technology on implementation of the Operational Risk Framework, including: - Cascade of key messages from Framework governance forums. - Oversight of key deliverables including RCSA, Notifiable Events management, Issues Management and closure, and Control testing. - Support oversight and guidance of major Business Area-specific change management programmes. - Work collaboratively with second line specialists to support NFR engagement across corporate business areas within the role remit, and supporting India-based Technology risk teams as appropriate. - Lead and support delivery of targeted Assurance reviews in line with the agreed methodology and standards. - Communicate effectively and confidently and challenge business in its approach to risk identification, quantification, mitigation and management. - Support oversight activities for Third Party and Operational Resilience frameworks, including representation at governance forums, and presenting key information and reporting where appropriate. - Development and delivery of regular and ad hoc operational risk reporting, including Committee information and other requests for information. - Assist on responses to operational risk reporting requests from external parties including the PRA and FCA. - Review and interpret information relating to key operational risk data and produce summarised tailored information and analytics. - Working alongside the Enterprise Risk Team, contribute to the continued development and maintenance of the M&G plc Operational Risk Framework. - Delivery of focused operational risk sessions and training to M&G plc risk professionals, senior management and the business. - Working with key parties to support the development and ongoing maintenance of the firmwide Governance, Risk & Compliance (GRC) system. - Appropriate collaboration with key stakeholders and colleagues in the Risk and Compliance function, and the wider Business, to ensure that M&G plc operate within an effective governance framework. - Support the M&G Global Services Management team in various functional and M&G Global initiatives. Qualifications - Significant knowledge of Risk Management frameworks, processes and principles as they apply within Financial Services (essential). - Knowledge of key risk management concepts across Technology, Supplier, Data Governance, Change and Customer (desired). - Knowledge of key regulatory frameworks impacting the relevant business areas (desired). - Knowledge of Technology function processes in either Life or Asset Management (desired). - Knowledge of financial services products, systems, processes and distribution methods (desired). Requirements - Curious and continually looking to seek out improvements and not just accepting the status quo (essential). - Strong presentation skills with the ability to explain and articulate risk management concepts (essential). - Strong written and verbal communication skills to an Executive, Board and Committee level (essential). - Ability to work collaboratively with other teams across the three lines of defence (essential). - Strong drive and delivery, committed to achieving results and delivering on time (essential). - Excellent partnership and stakeholder management skills as well as build strong relationships and work collaboratively with teams across the business (essential). - Strong analytical thinking and a critical evaluator of information/issues (desirable). - Ability to operate remotely, in a diverse and multi-cultural environment with international work or consultancy exposure (essential). Benefits - We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition. - We are looking to attract, promote and retain exceptional people. - We also welcome those who take part in military service and those returning from career breaks.

Role Description The primary responsibilities for this role will be the administrative maintenance and support of the enterprise and non-financial risk management and reporting system MetricStream, as well as direct user support to achieve an accurately maintained and working platform. This will include: - Metricstream GRC Library Management - Issue record amendments in line with governance processes - Organisation restructuring activity including 3rd party organisations - Updates to Legal Entity values - Management of the PDMS module - Providing support to users for the management of their own records such as Control Library records, Policy documents, Self assessments of controls or other objects - Metricstream system access approvals and support - Change management, maintenance and support on system updates and changes - Collaboration with the IT support team and Metricstream vendor for the successful resolution of user reported defects and system changes - Contributing to the design of further processes to support the extending use of Metricstream in response to business needs and change initiatives being delivered Qualifications - Recent experience and knowledge of Metricstream at a Financial Services organisation in an administrative or Superuser/SME capacity - Min 3yrs experience in a Risk/Audit function/Big4 within a financial institution with a focus on Operational and Non Financial Risk and Compliance - Supporting senior team members to deliver work - Validating the accuracy of system outputs - Supporting a change project or system upgrade - Working as part of a multi-location team Requirements - Knowledge of Metricstream systems and their application - Knowledge of Risk & Compliance in a Financial Services organisation - Knowledge of IT and support functions in a Financial Services organisation - Components of a Risk Framework - Understanding of M&G plc, its products, systems and distribution methods - Strong knowledge of using Microsoft office tools such as Teams, Word, Excel, PowerPoint and PowerBI Skills - Ability to deliver the task at hand to challenging and defined timelines - Ability to quickly learn and assimilate key processes and procedures - Strong written and verbal communication - Ability to analyse business requirements, highlighting key considerations or new requirements - Attention to detail and effective root cause analysis - Excellent Time Management skills - Strong stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business - Strong analytical skills in order to identify key themes to be able to identify improvements to our ways of working - Ability to make quick independent decisions based on logical thought processes Benefits - We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition. - We are looking to attract, promote and retain exceptional people. - We also welcome those who take part in military service and those returning from career breaks.