Role Description - Ensure compliance to the people policies, Group Code of Conduct and embedding desired behaviours. - Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self-Assessments and timely closure of Assurance actions. - Lead Non-Financial Risk (NFR) engagement, oversight and guidance, with Technology on implementation of the Operational Risk Framework, including: - Cascade of key messages from Framework governance forums. - Oversight of key deliverables including RCSA, Notifiable Events management, Issues Management and closure, and Control testing. - Support oversight and guidance of major Business Area-specific change management programmes. - Work collaboratively with second line specialists to support NFR engagement across corporate business areas within the role remit, and supporting India-based Technology risk teams as appropriate. - Lead and support delivery of targeted Assurance reviews in line with the agreed methodology and standards. - Communicate effectively and confidently and challenge business in its approach to risk identification, quantification, mitigation and management. - Support oversight activities for Third Party and Operational Resilience frameworks, including representation at governance forums, and presenting key information and reporting where appropriate. - Development and delivery of regular and ad hoc operational risk reporting, including Committee information and other requests for information. - Assist on responses to operational risk reporting requests from external parties including the PRA and FCA. - Review and interpret information relating to key operational risk data and produce summarised tailored information and analytics. - Working alongside the Enterprise Risk Team, contribute to the continued development and maintenance of the M&G plc Operational Risk Framework. - Delivery of focused operational risk sessions and training to M&G plc risk professionals, senior management and the business. - Working with key parties to support the development and ongoing maintenance of the firmwide Governance, Risk & Compliance (GRC) system. - Appropriate collaboration with key stakeholders and colleagues in the Risk and Compliance function, and the wider Business, to ensure that M&G plc operate within an effective governance framework. - Support the M&G Global Services Management team in various functional and M&G Global initiatives. Qualifications - Significant knowledge of Risk Management frameworks, processes and principles as they apply within Financial Services (essential). - Knowledge of key risk management concepts across Technology, Supplier, Data Governance, Change and Customer (desired). - Knowledge of key regulatory frameworks impacting the relevant business areas (desired). - Knowledge of Technology function processes in either Life or Asset Management (desired). - Knowledge of financial services products, systems, processes and distribution methods (desired). Requirements - Curious and continually looking to seek out improvements and not just accepting the status quo (essential). - Strong presentation skills with the ability to explain and articulate risk management concepts (essential). - Strong written and verbal communication skills to an Executive, Board and Committee level (essential). - Ability to work collaboratively with other teams across the three lines of defence (essential). - Strong drive and delivery, committed to achieving results and delivering on time (essential). - Excellent partnership and stakeholder management skills as well as build strong relationships and work collaboratively with teams across the business (essential). - Strong analytical thinking and a critical evaluator of information/issues (desirable). - Ability to operate remotely, in a diverse and multi-cultural environment with international work or consultancy exposure (essential). Benefits - We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition. - We are looking to attract, promote and retain exceptional people. - We also welcome those who take part in military service and those returning from career breaks.

Role Description The primary responsibilities for this role will be the administrative maintenance and support of the enterprise and non-financial risk management and reporting system MetricStream, as well as direct user support to achieve an accurately maintained and working platform. This will include: - Metricstream GRC Library Management - Issue record amendments in line with governance processes - Organisation restructuring activity including 3rd party organisations - Updates to Legal Entity values - Management of the PDMS module - Providing support to users for the management of their own records such as Control Library records, Policy documents, Self assessments of controls or other objects - Metricstream system access approvals and support - Change management, maintenance and support on system updates and changes - Collaboration with the IT support team and Metricstream vendor for the successful resolution of user reported defects and system changes - Contributing to the design of further processes to support the extending use of Metricstream in response to business needs and change initiatives being delivered Qualifications - Recent experience and knowledge of Metricstream at a Financial Services organisation in an administrative or Superuser/SME capacity - Min 3yrs experience in a Risk/Audit function/Big4 within a financial institution with a focus on Operational and Non Financial Risk and Compliance - Supporting senior team members to deliver work - Validating the accuracy of system outputs - Supporting a change project or system upgrade - Working as part of a multi-location team Requirements - Knowledge of Metricstream systems and their application - Knowledge of Risk & Compliance in a Financial Services organisation - Knowledge of IT and support functions in a Financial Services organisation - Components of a Risk Framework - Understanding of M&G plc, its products, systems and distribution methods - Strong knowledge of using Microsoft office tools such as Teams, Word, Excel, PowerPoint and PowerBI Skills - Ability to deliver the task at hand to challenging and defined timelines - Ability to quickly learn and assimilate key processes and procedures - Strong written and verbal communication - Ability to analyse business requirements, highlighting key considerations or new requirements - Attention to detail and effective root cause analysis - Excellent Time Management skills - Strong stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business - Strong analytical skills in order to identify key themes to be able to identify improvements to our ways of working - Ability to make quick independent decisions based on logical thought processes Benefits - We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition. - We are looking to attract, promote and retain exceptional people. - We also welcome those who take part in military service and those returning from career breaks.

Role Description The Sr. Claims Consultant for Private Risk Management is a recognized expert in managing personal lines insurance claims on behalf of high-net-worth individuals and families. This role serves as a trusted advisor and advocate for PRM clients navigating complex claims scenarios across their personal asset portfolios — including primary and secondary residences, luxury automobiles, watercraft, fine art, jewelry, and excess liability. The Sr. Claims Consultant operates with a high degree of autonomy, brings deep technical knowledge of high-value personal lines claims, and is relied upon as a mentor and resource within the PRM team. Building strong, trust-based relationships with clients, carrier partners, and colleagues is essential to success in this role. PRIMARY RESPONSIBILITIES: - Partner with high-net-worth clients and their carrier relationships to establish claims protocols that ensure timely reporting, appropriate notification, and favorable resolution across personal lines coverages. - Conduct proactive claims reviews with clients and carrier partners to monitor handling quality, reserve accuracy, and settlement standards. - Serve as a dedicated claims advocate and liaison for PRM clients, guiding them through the complexity of high-value or disputed claims with clarity and confidence. - Regularly monitor individual claims within PRM client portfolios, ensuring reserves and records reflect current status and industry best practices. - Act as a concierge-level point of contact during active claims, coordinating with carriers, adjusters, and restoration or specialty vendors on the client's behalf. - Contribute to new business development and retention by attending client meetings and articulating Baldwin's approach to claims advocacy and risk mitigation for personal lines clients. - Collaborate with PRM Advisors and the Director of Risk Mitigation to provide timely claims summaries, status updates, and outcome reporting. - Stay current on trends and developments in high-net-worth personal lines claims, including catastrophic property events, emerging liability exposures, and carrier claims handling practices. - Serve as a mentor to junior colleagues on the PRM team, sharing technical expertise in personal lines claims management. Qualifications - Strong technical knowledge of personal lines claims, including high-value homeowners, auto, watercraft, collections, and personal excess/umbrella liability. - Familiarity with the claims practices and service standards of premier personal lines carriers including Chubb, PURE, AIG Private Client, Cincinnati, and others. - Ability to analyze claims trends across a client's personal portfolio to identify cost drivers and recommend proactive risk mitigation strategies. - Skilled at communicating complex claims information clearly and compassionately to clients who may be in stressful or urgent situations. - Demonstrated ability to influence and advocate on behalf of clients in negotiations with carriers and adjusters. - Collaborative approach to working with PRM Advisors, Client Relations, and carrier partners. - Professional and persuasive communication style, both verbal and written, across all levels of the firm and a diverse client base. - Proficiency in Microsoft Office, agency management systems, and claims tracking tools. - Demonstrated alignment with Baldwin's core values and a service philosophy consistent with the expectations of a high-net-worth clientele. Requirements - Professional designations such as AIC, SCLA, CPCU, or ARM are preferred. - A minimum of 3+ years of claims experience is required, with preference for candidates who have worked directly with high-net-worth personal lines clients or in a client-facing claims advocacy role. - Experience with premier personal lines carriers or a Private Client practice at a peer firm is a significant plus. - This is a fast-paced, multi-tasking role; some travel may be required for client meetings and claims site visits. Company Description This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

Role Description The Inpatient CDI Risk Adjustment Specialist reports to the Senior Manager, CDI Risk Adjustment and conducts advanced second level clinical documentation reviews for inpatient encounters focusing specifically on documentation opportunities supporting risk-adjusted methodologies to accurately reflect the quality of care being delivered across MGB. This role focuses on improving quality outcomes through improvement of risk-adjusted reporting impacting the O/E for multiple MGB enterprise quality initiatives while adhering to CDI established policies, procedures, and professional guidelines. - Perform Inpatient Risk Adjustment CDI reviews to identify discrepancies or missed opportunities in clinical documentation that impact quality outcomes through risk-adjusted measures, specifically Vizient and Elixhauser variables. - Accurately interpret clinical information in the Inpatient health record and evaluate clinical indicators to identify potential diagnoses and query opportunities impacting quality outcomes. - Issue clinically credible and compliant queries to providers as appropriate with focus on addressing organizational quality initiatives. - Escalate complex cases to the CDI leadership team or physician advisors, as needed. - Track and report clinical documentation or CDI issues affecting quality measures. - Maintain up-to-date knowledge of CDI practices, inpatient coding guidelines, CMS/OIG regulatory changes, and AHA Coding Clinic. - Work collaboratively with vendor-supported primary CDI Specialist workforce to ensure accurate clinical documentation and appropriate principal diagnosis assignment for all reviewed encounters. - Meet or exceed MGB CDI Risk Adjustment Specialist key performance indicators. - Use the Mass General Brigham values to govern decisions, actions and behaviors. - Other duties as assigned. Qualifications - Registered Nurse (RN), Advanced Practice Clinician (NP/PA), or other clinically licensed professional. - 5 years of acute medical/surgical care experience required. - 3-5 years of advanced inpatient clinical documentation improvement experience required. - Certification in Clinical Documentation preferred. Requirements - In-depth knowledge of clinical disease processes and inpatient care delivery. - Demonstrated proficiency in risk-adjustment CDI knowledge, specifically Vizient and Elixhauser methodologies. - Advanced understanding of risk adjustment methodologies impacted by inpatient clinical documentation. - Can explain observed-to-expected ratios and their calculation. - Advanced understanding of MS-DRG/APR-DRG logic, SOI/ROM methodology, and CC/MCC assignment. - Strong analytical, critical thinking, and clinical reasoning skills. - High attention to detail and commitment to accuracy and compliance. - Excellent written and verbal communication skills. - Proficiency in CDI software systems to document, track, report outcomes and interact with coding professionals. - Knowledgeable about current CDI industry trends. - Proactive in researching and resolving clinical and CDI questions. - Self-driven, able to prioritize tasks, and adapt quickly to change. - Dedicated to continuous learning and professional growth. - Team-oriented with strong collaboration skills. Benefits At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.