Overview The Case Manager’s primary responsibility is managing each patient’s case throughout the treatment journey. This is a highly dynamic role that requires an outstanding ability to manage and take ownership of patient cases within an assigned geographic area. The Case Manager is expected to seamlessly coordinate between medical professionals at authorized treatment centers (ATCs) and Iovance cross-functional teams to progress patient cases. To be successful in this role, the Case Manager will have a strong passion for serving patients and providers and be a highly motivated individual with exceptional communication, organization, and problem-solving skills. This role requires extensive case management, hospital, immuno-oncology, and, ideally, cell/gene therapy experience. The role also requires weekends and holidays as needed. Essential Functions and Responsibilities Serve as a trusted and knowledgeable single point of contact for patients, caregivers, and healthcare providers through the IovanceCares call center, demonstrating exceptional communication and tele-management skills. Independently manage and take ownership of all patient cases, from patient registration through post-infusion within assigned geographic areas; and provide coverage for other case managers when necessary. Establish collaborative relationships with our partners at the ATCs. Consistently and considerately share information with sites and gather information to help Iovance better manage the patient journey. Triage all issues appropriately, use resources to aid sites, and follow-up to confirm that issues are resolved. Effectively collaborate with inter-disciplinary health care teams at treatment centers (e.g., Nurse Navigators, Financial and Billing Administrators, Patient Support and Access personnel, and Social Workers). Partner seamlessly with Iovance cross-functional teams to promptly deliver customer service and support to meet the needs of our patients, caregivers, and healthcare providers. Clearly and effectively communicate critical case-related information to patients, caregivers, and healthcare professionals to appropriately manage expectations. Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of IovanceCares (i.e. case management system, customer portal, telephone system) and processes (i.e., SOPs, work instructions, business rules). The ability to quickly learn about new computer systems and be detail-oriented is essential in this role. Support Authorized Treatment Center launch activities as necessary (including site onboarding and Quarterly Business Reviews ). Manage and contribute to continuous improvements and development of innovative solutions to deliver an enhanced patient care experience. Maintain current knowledge of and follow established IovanceCares objectives, processes, regulatory and compliance standards, policies, and procedures. Demonstrate genuine passion and care for patients and uphold Iovance values in daily individual work performance. Adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. Perform miscellaneous duties as assigned. Travel Be available to occasionally travel during the site onboarding process or as needed (<10%). Required Education, Skills, and Knowledge BA or BS degree. Six (6) or more years of experience working within a healthcare/pharmaceutical environment directly interacting with patients and/or healthcare professionals/providers that includes two (2) or more years of Case Management or Care Coordination experience in an acute care center working with patients receiving complex therapies, and one (1) year of patient and reimbursement support experience. A proven ability to work in a fast-paced environment, adapt quickly to change, and strategically resolve complex problems promptly. A proven ability to accurately and thoroughly enter data, confirm information, and deliver high-quality consistent results. A proven ability to work exceptionally well across a matrix organization and be a team player. Possess exceptional oral and written communication skills. Exceptional attention to detail. Preferred Education, Skills, and Knowledge An advanced degree in a healthcare related field or the life sciences (NP, PA, RN, RPH, PharmD, MSW) Five (5) or more years of experience working in cellular therapy, stem cell transplant, or inpatient oncology case management as a nurse, cell therapy coordinator, or transplant nurse coordinator highly desired. One (1) or more years of experience in patient access and reimbursement support. Demonstrated strong understanding of the healthcare industry, including the private and government payer landscapes. Experience working with complex IT systems or portals that support customer service, healthcare scheduling, supply chain management, and call centers. Familiarity working in a heavily regulated, quality-control-driven environment (e.g. following strict SOPs when available and extrapolating fundamental principles to situations not defined). Bilingual (Spanish preferred). The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made upon request to enable an individual to perform essential functions. Please contact Human Resources to request accommodation. Physical Demands and Activities Required Must be able to remain in a stationary position standing or sitting for prolonged periods of time. Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must have visual acuity to perform activities such as preparing and analyzing data and figures, viewing a computer screen, and extensive reading.

About Us Powered by one of the largest global newsrooms in sports media, The Athletic brings sports fans the most comprehensive stories about the teams, sports and athletes they love. The Athletic’s newsroom of 500+ full-time staff delivers in-depth coverage of hundreds of professional and college teams across more than 47 North American markets and all 20 football clubs in the English Premier League, as well as many Championship clubs. About the Role The Athletic is seeking a CRM Marketing Manager to own the end-to-end execution of high-impact campaigns focused on engaging, retaining, and converting our readers. This role will manage the full process from audience segmentation and campaign build to QA, deployment, and monitoring. The ideal candidate is a customer-centric, technically-minded, detail-oriented marketer who can balance manual production needs with a vision for modernizing our workflows through AI and automation. Responsibilities Lead the end-to-end execution of programs that build relationships with our readers, develop habitual engagement, and drive subscription starts across email, push, and in-app channels. Implement new opportunities for automation and personalization through journey building, audience segmentation, and testing roadmaps. Experiment with AI-forward workflows and ESP-specific automation to make campaign builds faster, smarter, and more efficient. Assist in managing overall email list health and protecting domain reputation/deliverability across all email efforts. Drive continuous improvement of business and team channel-specific KPIs, maintaining a clear project process plan and documenting best practices. Communicate proactively and clearly with business leaders and stakeholders about execution, and performance tracking to plan. Partner with Design to audit and ensure existing emails are optimized as well as build new and innovative templates for campaigns & workflows. Collaborate with Analytics, Product, Marketing, Design, Data Science and Engineering on email and push execution and testing as well as new omni-channel technical integrations. Requirements

The Content Analyst is responsible for supporting content management, data integrity, and quality assurance processes across various projects. This role involves organizing and classifying digital assets, reviewing data for accuracy, evaluating content quality for applications, and performing quality assurance checks to ensure high operational standards. MUST BE FLUENT IN INDONESIAN Will be a 4 to 6 week Contract Pay: Starting $26/hour+ 100% Remote in the United States Key Responsibilities Review and discover new content as assigned by the Project Manager. Utilize internal management tools to classify and assign content into a product-specific content repository and database. Record and maintain all relevant information in structured spreadsheets. Review and analyze lists of data provided by the Project Manager for a variety of project purposes. Identify inconsistencies or anomalies in data and flag or resolve them as appropriate. Review videos or other data related to the application to assess content quality and identify data issues. Apply fixes within internal tools or spreadsheets, or report unresolved issues for escalation. Ensure alignment with internal content standards and data accuracy expectations. Conduct quality checks on each type of completed work across all team members to ensure compliance and consistency. Use agreed-upon quality forms and scoring methodologies to evaluate accuracy and completeness. Maintain records of QA results and communicate findings to relevant stakeholders. Requirements Benefits Paid Time Off Paid Holidays Subsidized Medical, Dental and Vision Insurance 401k Employee Assistance Programs

• Audit the existing content on the company’s website for brand voice, relevance, and optimization • Research competitors to find content gaps and keyword gaps that your company hasn’t yet covered • Create a new content strategy that can help your company reach its traffic goals • Promote a consistent brand identity through the company’s social media profiles • Create a long-term and short-term content publishing calendar and social media calendar • Write the new content or manage a team of freelancers and writers to create the new content • Monitor the performance of the content through online tools such as Google Analytics, Ahrefs, and Google Search Console • Oversees the development, distribution, and strategic efforts of creating messaging • Cooperation with warehouse photographers with a goal to improve quality of video and photo content • Management of projects and a content teams • Research of product content • Compiling data reports • Launch of new types of product content • Market and niche best practices overview