Role Description Build Creators Who Don’t Just Launch - They Last. 🚀 You know that shift. When a creator stops saying “I’m building something…” and starts saying “I’m scaling something.” That moment? That’s your territory. At Passion.io, we’re building at the frontier of the creator economy. We’re rolling out AI-powered features that radically accelerate how creators build, launch, and scale inside our platform - and you’ll be part of that evolution. 🔄 This role exists to guide creators through onboarding, launch, monetisation, and retention - so they don’t just publish an app… They build a business that lasts. - Not just hype. - Not just downloads. - Revenue. Renewal. Reputation. Now, we’re doubling down. Which means… This isn’t traditional Customer Success. We need someone who understands: - Audience growth - Offer positioning - Monetization psychology - Revenue strategy and conversations - What it actually takes to scale a personal brand You don’t wait for churn signals. You design momentum before they happen. If you’ve lived inside the creator economy - built something, coached something, launched something - keep reading. This one’s for you 😉 Qualifications - 2+ years in CSM, onboarding, or revenue-focused client roles - Advised customers on business or monetisation strategy - Understanding of the creator economy (practically) - Commercially confident (upsell and renewal conversations energise you) - Balance empathy with empathetic directness - High emotional intelligence & structured thinking - Design success plans, not just follow them - Experience in high-touch environments where ownership matters - Comfortable with CRMs (HubSpot etc.) and portfolio health tracking Requirements - Built or scaled your own digital product or personal brand - Coached creators or entrepreneurs - Think in NRR, expansion, and revenue impact - Pragmatic with the ability to customize support by use case - Understanding of lifecycle triggers & health scores - Analytical; data-led decision making - Technically comfortable discussing integrations, backend logic, or automations - Thrive in fast-moving startup environments Benefits - Fully remote freedom (work from wherever) - Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉) - Career Growth - Coaching, training, and conferences on us - Creative autonomy - your fingerprints are all over growth - Tech Gear Budget - Get the setup you need to shine. - Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate. - Paid Parental Leave - Because family first, always. - Join a global crew shaping the future of creator-led apps Company Description At Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting!) are using the apps they’ve built. You’ll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives.

• Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience. • Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction. • Identify, evaluate, and implement suitable AI solutions, workflows, and service automation opportunities across customer support operations. • Work closely with Product, Engineering, and relevant stakeholders on integrations, platform enhancements, and implementation of AI-related initiatives. • Improve customer support workflows, knowledge base structure, and automation logic across customer service platforms and tools. • Use service data, chatbot analytics, and customer feedback to measure performance, identify gaps, and drive continuous improvement.

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions • Own the end-to-end commercial health of your customer cohort • Lead Strategic Business Reviews (SBRs) and QBRs • Proactively identify 'at-risk' accounts through data-driven health monitoring • Serve as the 'Voice of the Customer' internally and collaborate with Marketing to turn successful customers into public advocates

Role Description This is not a traditional Customer Success role. You will become the trusted advisor and transformation partner for a portfolio of customers investing in AI-driven business change. You will work directly with executives, customers, delivery teams, AI specialists, and our leadership team to ensure our clients successfully adopt, implement, and realize value from AI. If you are successful in this role: - You will experience one of the fastest learning curves of your career. - You will work at the intersection of: - AI - Digital Transformation - Customer Success - Program Management - Business Strategy - You will gain exposure to: - Executive leadership teams - AI transformation programs - Real-world AI implementations - Emerging AI technologies - Some of the most innovative mid-market organizations in North America This role is designed for someone who wants to accelerate their career. You will not spend your days managing support tickets. You will: - Lead AI Strategy Sprint engagements - Help customers identify AI opportunities - Coordinate delivery of AI initiatives - Drive accountability and execution - Protect customer relationships - Identify growth opportunities - Work closely with AI specialists and delivery teams - Ensure customers realize measurable value You will become a key part of Netsurit's AI-led growth strategy. Qualifications - Experience in Customer Success - Experience in Digital Transformation - Experience in Program Management - Experience in Consulting - Experience in Strategic Account Management - Experience in Technology Services - Experience in AI Adoption Programs - Experience in MSP, SaaS, Consulting, Microsoft, or AI-related environments is highly advantageous. Requirements - Highly organized - Commercially aware - Customer obsessed - Comfortable with executives - A strong communicator - Curious about AI - Hungry for growth - Able to manage ambiguity - Willing to challenge constructively - Focused on outcomes rather than activity Benefits - Work directly on AI transformation initiatives - Accelerate your career growth - Join a high-performance team - Learn from experienced leaders - Help shape the future of AI adoption in the mid-market - Support the Dreams of the Doers