• Lead and support the end-to-end delivery of services across sales models, ensuring alignment with agreed timelines, scope, and delivery standards. • Coordinate the planning, execution, and delivery of Access-related initiatives and go-to-market activities across multiple projects and workstreams. • Track milestones, dependencies, and risks, proactively identifying issues and driving timely resolution. • Act as a key point of contact for delivery performance, service status, and issue escalation, ensuring clear communication across stakeholders. • Define, monitor, and report on key delivery metrics, including KPIs, SLAs, and milestone performance. • Drive continuous improvement initiatives to enhance delivery efficiency, consistency, quality, and scalability across Access models. • Support governance, risk management, compliance, and change management activities related to new or evolving Access sales models.

Role Description Estamos en búsqueda de: Jefe/a de Proyecto IT – Outsourcing de Aplicaciones - Liderar y coordinar servicios de outsourcing en el ámbito de gestión de aplicaciones. - Planificar, ejecutar y supervisar proyectos asegurando el cumplimiento de alcance, plazos, calidad y costes. - Gestionar equipos de trabajo (internos y externos), garantizando su desempeño y alineación con los objetivos del servicio. - Establecer y mantener relaciones con stakeholders, asegurando la satisfacción del cliente. - Definir y asegurar el cumplimiento de estándares de calidad, metodologías y gestión de la configuración. - Impulsar la mejora continua de procesos y servicios en entornos de gestión de aplicaciones. Qualifications - Titulación universitaria en ingeniería, informática o ciencias (o equivalentes según marco MECES/EQF). Se aceptarán otras titulaciones conforme a equivalencias con experiencia adicional requerida. - Mínimo 6 años de experiencia en gestión de servicios de outsourcing, especialmente en gestión de aplicaciones. - Al menos 6 años de experiencia profesional, con un mínimo de 3 años gestionando proyectos con equipos superiores a 5 personas. - Mínimo 3 años de experiencia en gestión de servicios basados en tecnologías objeto del contrato. Requirements - Certificaciones en gestión de proyectos o servicios (PMP, PRINCE2, ITIL, Scrum Master u otras equivalentes). - Experiencia en entornos complejos y multi-proveedor. - Capacidad analítica, orientación a resultados y habilidades de comunicación avanzadas. - Experiencia en mejora de procesos y transformación digital. Benefits - Contrato indefinido con salario competitivo. - Modalidad flexible y posibilidad de trabajo remoto. - Plan de carrera personalizado y formación continua. - Participación en proyectos estables con alto componente técnico. - Flexibilidad horaria y enfoque en la conciliación. - Beneficios sociales adaptados a tus necesidades.

Role Description As part of our continued growth, we are seeking a Business Change Project Manager to lead and support cross-functional initiatives to drive organisational improvement and operational effectiveness. This role focuses on delivering business change projects and coordinating stakeholders across multiple teams. You will manage smaller initiatives end-to-end while supporting larger programmes by ensuring alignment, maintaining momentum, and providing clear visibility of progress, risks, and outcomes. Through strong collaboration and structured delivery, you will help embed new processes, improve operational practices, and support the organisation’s ongoing evolution. Key Responsibilities - Deliver multiple business change initiatives in parallel, ensuring projects progress effectively to meet agreed timelines, scope, and quality expectations. - Own the end-to-end delivery of small-scale business change projects, from initiation through to handover. - Coordinate the delivery of larger, cross-functional initiatives by aligning inputs from multiple teams and senior stakeholders. - Provide clear, proactive, and timely communication to stakeholders on project progress, risks, and issues. - Lead business analysis activities to define clear project scope, objectives, and success criteria, ensuring initiatives are aligned to business priorities and operational needs. - Document business requirements by working closely with stakeholders to understand current state processes, pain points, data needs, and desired future outcomes. - Translate business requirements into structured, actionable deliverables. - Develop and maintain high-quality operational and project documentation, including SOPs, workflows, and process maps. - Ensure all project and process documentation is accurate, complete, and maintained throughout the project lifecycle. - Act as a central coordination point for cross-team activity, ensuring actions are clearly defined, owners are accountable, and dependencies are actively managed. - Facilitate workshops, working sessions, and stakeholder meetings to drive alignment, clarify requirements, resolve issues, and accelerate delivery. - Build strong, trusted relationships across business functions to support engagement, collaboration, and adoption of new processes, tools, and ways of working. - Support the successful adoption of change by working closely with stakeholders to embed new processes and operational practices into day-to-day business activity. - Contribute to the development and continuous improvement of business change frameworks, templates, and delivery standards, increasing consistency and delivery maturity. - Identify and recommend process, data, and operational improvements based on project insights and delivery experience, driving increased efficiency and scalability. - Promote best practice project and change management approaches across the organisation, helping to improve delivery outcomes and reduce operational risk over time. Qualifications - 10 years’ experience in business change management or project management. - Proven track record delivering small to medium business change or operational projects, with the ability to manage multiple initiatives in parallel. - Strong project delivery skills (planning, scheduling, tracking, reporting) with experience using project plans, Gantt charts, RAID logs, and dashboards. - Working knowledge of Agile/Scrum and ability to apply these methods in a business change context. - Solid business analysis capability including requirements gathering, scope definition, and process mapping. - Ability to produce clear SOPs, workflows, and operational documentation that support scalable operations. - Excellent written and verbal communication, with confidence presenting to both delivery teams and senior leaders. - Strong stakeholder management and influencing skills across cross-functional teams. - Highly organised with strong time-management skills to manage multiple workstreams effectively. - Analytical, practical, and solution-focused approach to problem-solving. - Proficiency in Excel for analysis and reporting, plus familiarity with project planning/PM tools. - Understanding of business and organisational change principles (e.g., ADKAR). - Experience working in IT services or service-led environments (preferred). - Desirable: exposure to systems integration, IT transition, or service transformation initiatives. - Collaborative, structured, and proactive approach to coordinating activity and driving progress. - Genuine interest in business change, process improvement, and cross-functional collaboration. Benefits - Remote Work Flexibility - Opportunity to work in a rapidly growing scale-up organisation - 20 days of annual leave, plus 1 additional day per year, up to a maximum of 25 days - Medical insurance given after probation period - Ongoing learning and development opportunities - Holiday allowance in line with local legislation - Competitive compensation package - Performance-based bonus - Fun budget for team events

Role Description The Project Manager – Warranty & Field Operations position is a cross-functional leadership role within the Forgent Customer Care organization. This position carries end-to-end ownership of warranty case management, field operations coordination, and strategic service partner relationships. The role blends the day-to-day case administration and customer communication responsibilities of the Customer Care function with broader project management duties. - Create, track, and manage warranty and service cases from initial intake through final resolution, ensuring timely and accurate disposition. - Serve as the primary administrator for customer service cases, RMAs, and warranty claims, maintaining thorough supporting documentation. - Drive case resolution by coordinating cross-functionally with Field Service Engineers, engineering, operations, and quality teams. - Support internal reporting on service KPIs, response times, case aging, and resolution metrics. - Develop, maintain, and manage master service agreements (MSAs) between Forgent and third-party service partners, ensuring contractual alignment with organizational standards and service-level expectations. - Coordinate field service scheduling, travel logistics, and site access requirements in collaboration with service partners and internal teams. - Organize, track, and drive to resolution field issues, ensuring root cause identification and corrective action implementation. - Liaise with engineering, manufacturing, quality, and operations stakeholders to close the feedback loop from field observations to production improvements. - Assist in the strategic expansion of Forgent Customer Care capabilities, including process development, tool implementation, and resource planning. - Support the development of internal and external training programs and product familiarization initiatives focused on transformer technology, application, and field service best practices. - Ensure all customer communications are timely, professional, and thoroughly documented. - Drive continuous improvement of service workflows, warranty processes, and field operations procedures. - Identify trends in warranty claims and field issues to inform product quality and design improvements. - Contribute to the development of standardized processes and playbooks for the Customer Care organization. Qualifications - 5+ years of experience in project management, service operations, warranty administration, or technical customer care — preferably in an industrial or engineered-products environment. - Experience developing or managing service contracts, MSAs, or vendor agreements. - Proficiency with CRM/ticketing systems, document repositories, and reporting tools (Salesforce, Zendesk, or similar platforms). - High attention to detail and documentation accuracy. - Experience in electrical equipment, power systems, transformers, or medium-voltage apparatus. - Familiarity with transformer construction, testing, installation, or field service operations. - Background in warranty management or quality feedback processes in a manufacturing environment. - PMP certification or equivalent project management credential. - Experience developing training materials or leading product familiarization programs. Requirements - Strong organizational, time-management, and prioritization skills. - Demonstrated ability to manage multiple concurrent cases, projects, and stakeholder relationships simultaneously. - Professional written and verbal communication skills with the ability to interface effectively with customers, service partners, and executive leadership. - High attention to detail and documentation accuracy. Disclaimer The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed. Equal Employment Opportunity Statement Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.