Role Description The Director, Delivery (Creative) is both a people manager and client leader. This person has a disciplined approach to managing our most important clients through project and program management whether it is a single large project or multiple projects that make up a program. The successful candidate is detail-oriented but can also think of the ‘big picture’ strategy to drive our client’s business forward, while building long-lasting client relationships. They have the ability to manage various types of concurrent projects from research & strategy, design, development, and deployment of web and software products. Capable of managing complex programs with multiple projects and project management resources in dynamic client environments. They possess strong client-facing and strategic leadership experience along with expert program/project management skills. They have extensive experience managing direct reports with a focus on performance, career growth, and project/program management skills. They will use their expertise to coach and grow their team. What You'll Do - Define, manage and execute various types of creative projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability. - Establish the creative operating model, communication, plan and tools to be used by the program to ensure successful delivery. - Directly manage creative project management team members, providing ongoing mentorship, career development, and performance guidance. - Ability to coach team members on best practices and act as a partner in solving client challenges. - Lead the development and implementation of standardized creative processes and tools across the Delivery team. - Oversee and deliver daily internal and client-facing status updates for engagements. - Balance strategic and operational thinking with strong attention to detail and execution. - Serve as the primary point of contact between clients and internal creative teams, ensuring clear and consistent project communication. - Make creative resourcing recommendations and monitor team bandwidth and effectiveness; assess program pacing and delivery health to ensure viability. - Join client and internal meetings to identify evolving needs and opportunities; act as a subject matter expert on delivery processes, capacity, and timelines. - Coordinate and organize tasks that support project execution and delivery. - Lead discussions with key stakeholders to communicate program progress, milestones, and overall delivery health. - Manage complex creative project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes. - Contribute to business development efforts by helping define project scope, delivery processes, and resource estimates. - Support change management by modeling tactical approaches and managing resources across shifting project needs. - Minimal travel may be required to client sites. Qualifications - 10+ years of project management experience in an advertising, creative agency, production studio, or related environment. - 5+ years of program management experience. - 7+ years experience managing an internal team and direct reports. - Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns. - Experience with AI-enabled creative workflows or content production tools. - Strong interpersonal, written and verbal communication skills. - Excellent problem solving, organization, time management, and risk management skills. - Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate the larger set of initiatives and optimize delivery and minimize negative risk. - The ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels to ensure successful delivery. - Expertise with project management tools (Asana, Monday.com, Wrike, Jira, etc.). - Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously while also actively managing project timelines. - Project financial management of budget, ETC, EAC and profitability. - Experience leading digital transformation initiatives. - Excellent client communication experience. Benefits - Healthcare, Dental, and Vision coverage. - 401k plan, plus matching. - PTO. - Paid Company Holidays. - Parental Leave.

Role Description We are looking to hire a technical delivery leader to own the end-to-end delivery of complex engagements, blending strong engineering depth with delivery and commercial accountability within the dynamic Thai market. As a Technical Delivery Director, you are accountable for the successful delivery of complex technology engagements within the dynamic Thai market. This is a senior leadership role with a strong technical bias. The role combines the strengths of a delivery director and an engineering manager: - Leading delivery, governance, and commercial outcomes. - Working directly with engineers, architects, and client technology leaders across major Thai enterprises. You will help shape opportunities, support proposals, establish effective client governance, and stay accountable through the full delivery lifecycle. You will ensure the right scope, the right team, the right commercial model, and the right delivery controls are in place to achieve successful outcomes. You should also understand how AI is changing software development and how to use it effectively within modern delivery. Responsibilities - Lead end-to-end delivery from solution shaping and proposal support through execution and successful completion. - Own delivery governance including scope, risks, dependencies, quality, and overall delivery health. - Establish effective governance frameworks to drive transparency, faster decision-making, and predictable outcomes. - Build trusted relationships with client stakeholders, including C-level executives, business leaders, and technology teams. - Ensure compliance with local regulatory standards including PDPA, Bank of Thailand frameworks, and data localization requirements. - Collaborate with developers, architects, and engineering leaders to manage technical challenges and delivery trade-offs. - Translate complex technical issues into clear business communication for executive stakeholders and governance forums. - Drive adoption of Agile delivery, DevOps, quality engineering, design thinking, and AI-enabled delivery practices. - Lead or support proposal development, solution shaping, estimation, staffing strategy, and commercial delivery planning. - Coach delivery and technical leaders while fostering a culture of continuous learning, innovation, and delivery excellence. Qualifications - Technical Skills - Delivery Leadership: Strong experience leading complex technology projects across delivery, engineering, or consulting environments. - Engineering & Architecture: Strong understanding of modern software practices, architecture, and governance. - Technical Execution: Ability to work closely with engineers and guide implementation. - Commercial Models: Experience with fixed-price and outcome-based delivery. - Professional Skills - Consulting & Pre-sales: Solution shaping, proposals, and delivery leadership. - Stakeholder Management: Engaging and influencing senior clients. - Communication: Translating technical details into business decisions. - Commercial Acumen: Aligning technology with business outcomes. - Team Leadership: Building and mentoring high-performing teams. - Language Skills: Thai (preferred) and English proficiency. Other Things to Know - Learning & Development: There is no one-size-fits-all career path at Thoughtworks; however, you want to develop your career is entirely up to you. Your career is supported by interactive tools, numerous development programs, and teammates who want to help you grow. - Responsible Use of AI in Recruitment: At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews, and writing job descriptions. Our AI tools do not screen, assess, rank, or make hiring decisions. Every application is reviewed by our team, and all selection decisions are made exclusively by our interviewers and hiring managers.

Role Description Our client is seeking an experienced and strategic Board Member to provide guidance, industry insight, and governance support to a growing organization operating within the Business Process Outsourcing (BPO) sector. This is a part-time advisory position requiring approximately 1–2 hours per week. The ideal candidate will bring extensive BPO industry knowledge, strong leadership experience, and the ability to provide objective guidance on business growth, operational strategy, and organizational development. This role is best suited for a seasoned executive or industry leader who can leverage their expertise and network to support long-term business objectives while maintaining independence from competing BPO organizations. Duties & Responsibilities - Strategic Advisory - Provide guidance on business strategy, growth initiatives, and market positioning. - Offer insight into industry trends, opportunities, and potential challenges within the BPO sector. - Advise leadership on operational best practices and organizational development. - Governance & Oversight - Participate in scheduled board meetings and strategic discussions. - Review business performance, objectives, and key initiatives. - Provide independent recommendations to support sound business decision-making. - Industry Expertise - Share knowledge of BPO operations, client acquisition, service delivery, and workforce management. - Leverage industry experience to identify opportunities for process improvement and scalability. - Support leadership with strategic introductions and networking opportunities where appropriate. - Business Growth Support - Advise on market expansion strategies and operational efficiencies. - Provide feedback on major business initiatives and investments. - Assist in evaluating risks and opportunities associated with business growth. Qualifications - Extensive experience within the Business Process Outsourcing (BPO) industry. - Previous executive leadership, board-level, advisory, or senior management experience preferred. - Strong understanding of BPO operations, delivery models, client management, and business development. - Demonstrated success helping organizations grow, scale, or improve operational performance. - Strong professional network within the outsourcing, customer support, back-office services, or related industries. - Strategic thinker with strong business acumen. - Excellent communication and stakeholder management skills. - Ability to provide objective, independent advice and recommendations. - High level of professionalism, integrity, and confidentiality. Requirements - Must not currently be employed by, serve on the board of, or have an active leadership role within another Business Process Outsourcing (BPO) organization. - Ability to commit approximately 1–2 hours per week for board meetings, strategic discussions, and advisory support. - Comfortable working in a remote advisory capacity.

• Own and deliver Zone business performance across the liver portfolio with a strategic, big-picture mindset • Drive change and innovation • Develop and execute zone-specific business plans aligned to national strategy • Analyze market trends, competitive dynamics, and performance data to inform actions • Lead, coach, and develop first-line leaders to maximize team effectiveness • Build a strong leadership pipeline and succession plans • Foster a culture of accountability, engagement, and continuous improvement • Ensure consistent and high-quality execution of brand strategy in the field • Monitor KPIs and drive disciplined performance management • Identify and scale best practices across regions • Partner with Marketing, Market Access, Medical Affairs, Patient Services and Operations • Ensure alignment on strategy and coordinated execution • Provide field insights to inform brand planning and lifecycle strategy • Maintain strategic relationships with key opinion leaders (KOLs) and top accounts • Understand regional nuances in referral patterns and treatment pathways • Support teams in navigating complex access and reimbursement environments • Ensure all activities comply with regulatory, legal, and company policies • Model integrity and patient-first decision making • Reinforce a culture of compliance across the organization