Role Description This role sits at the heart of Monzo’s Control Discipline change agenda, supporting the delivery of a future, technology-first, and data-driven risk management model. As Monzo scales into new products and markets, this role will be instrumental in embedding agility, automation, and intelligence into how we manage risks and controls across the business. ⭐ Our Controls team The role will sit within the Controls organisation which lines up to the Chief Operating Officer, working closely with cross-functional teams across the organisation including Technology, Data and Risk & Compliance. As this is a newly established team, this roleholder needs to bring a flexible and adaptable mindset, as well as a willingness to deal with ambiguity as the team establishes its operating rhythm and embeds itself within the wider business. 🔑 You’ll play a key role in... - Leading the Control Discipline data and technology strategy and roadmap, ensuring alignment with Monzo’s expansion plans and Group Risk strategy. - Creating a scalable operating model by working with Risk & Control leads to design and deliver a service model that supports a global organisation. - Risk & control data transformation by partnering with Data and Engineering to translate risk management needs into technology and data requirements. - Supporting the shift from manual risk assessments to ‘always on’ risk management, identifying data-driven triggers, designing automated monitoring systems, and creating alerting mechanisms. - Working with 2nd Line and Technology to evolve our Risk & Control application strategy for simplification, automation, and enhanced user value. - Championing AI in risk management by identifying enterprise partners, running PoCs and experiments, and building business cases for AI-driven solutions. - Owning the transformation programme roadmap, including reporting requirements to executives and committees, and keeping stakeholders engaged throughout the transformation lifecycle. - Maintaining a central view of all initiatives, setting milestones, identifying possible risks and dependencies, and tracking delivery against milestones. - Supporting the ongoing development of processes, systems, and controls to ensure scalability and alignment with our strategy. - Managing project schedules, setting milestones, identifying possible issues, and clearly communicating them to stakeholders. - Instilling a culture of being technology and data led in the Control Discipline, partnering with culture carriers to ensure sustainable value delivery. - Bringing excellent stakeholder management, building strong partnerships with Risk, Data, Product, Engineering, Procurement, 3rd parties, and Control leads to deliver change. Qualifications - Programme management experience in a financial services environment. - Experience in leading teams (preferably Risk and Control teams) through change programmes. - Experience in implementation of Risk and Control systems and processes. - An open mind, able to operate in a fast-paced, sometimes unstructured environment, and think outside the box. - Comfortable building and writing prompts to solve real control problems using AI. - Tech and data first mindset, constantly seeking ways to improve processes. - Hands-on approach, taking satisfaction in supporting colleagues, projects, or tasks of any size. - Excitement about what we’re doing at Monzo. Requirements - Comfortable with ambiguity and thinking from first principles. - Enjoy working in a fast-paced environment. - Happy taking an MVP approach and making iterative changes. Benefits - £85,000 - £115,000 + Incentive Awards tied to your performance. - Flexible working hours and trust to work enough hours to do your job well. - £1,000 learning budget each year for books, training courses, and conferences. - Setup for remote work with Macbooks and additional support for home office setup. - Plus lots more!

• Define and drive the Klaxoon strategy: Set the vision, priorities, and roadmap for Klaxoon across the core whiteboard experience, AI strategy, vertical differentiation, and Wrike/Klaxoon convergence into a single seamless product. • Grow whiteboard adoption and experience: Continuously raise the bar on the Klaxoon product experience to make it a world-class visual collaboration tool, with strong focus on driving adoption among Wrike customers and identifying high-value vertical use cases. • Enable AI-native R&D: Contribute to building the processes, tooling, and mindsets needed for the R&D organization to work AI-natively, identifying where agentic workflows can change how the team operates and scales output. • Develop the PM team: Coach, mentor, and grow a team of Product Managers - helping them move from feature ownership to strategic product leadership while building a shared product culture across Wrike and Klaxoon.

• Own demand signals and unit economics. • Standard integrations — fast, fixed-fee deployments. • Custom integrations — build and productize new connectors. • Custom apps and agents — run the engagement model and outputs. • Managed services — productize the playbook. • Connect the dots across functions. • Give platform and feature teams insights.

Lead the design and implementation of AI-driven deployment strategies for financial systems, optimize deployment tools, and enhance customer satisfaction through effective stakeholder management and innovative solutions to complex reporting challenges.