IT Design Leads, Patient Support Program
Location
United States
Posted
8 days ago
Salary
$132K - $155K / year
Seniority
Mid Level
No structured requirement data.
Job Description
IT Design Leads, Patient Support Program
EMD Serono
Role Description The specific duties of the IT Design Lead, Patient Support Program will include: - Implement new technologies to support and expand the Salesforce Service Cloud ecosystem and integrated third-party applications. - Lead implementations of Salesforce Service Cloud and Marketing Cloud across Americas, Canada, LATAM, and APAC, ensuring compliance with regional healthcare regulations and program requirements. - Provide strategic guidance on PSP matters across multiple workstreams, including SDLC, development best practices, testing methodologies, and project management. Review code developed by team members. - Identify and deliver opportunities for business process optimization, streamlining workflows and improving efficiency. Lead projects to implement optimizations. - Engineer and manage the integration of multiple platforms and processes, ensuring seamless data management, enhanced user experience, and cost optimization while maintaining high-quality client outcomes. - Design adaptable, scalable, and innovative solutions for diverse customer needs, factoring in demographic trends and generational differences. - Build strong local, regional, and global partnerships across Business Technology teams to align priorities and ensure consistency. - Collaborate with cross-functional developers to define and implement best-practice solutions, leveraging new technologies to accelerate digital transformation. - Build and lead regional and global partnerships, aligning enterprise-wide Salesforce processes with localized Marketing Cloud campaigns. - Foster a culture of innovation and change by encouraging creativity, experimentation, risk-taking, and openness to new perspectives. - Review code from team members, mentor junior developers, and delegate tasks while performing project team lead responsibilities. - Champion business process optimization initiatives (case routing automation, duplicate management, patient journey automation), driving 30–40% efficiency improvements. Qualifications - Master’s degree in Computer Science, Information Systems, Engineering, or related field. - Two years of IT experience. - Expertise in Salesforce Service Cloud and related platforms gained through 2 years of experience. - 2 years' experience with Salesforce Marketing Cloud. - Proficiency in HPALM gained through 2 years of experience. - Knowledge of Copado, Authenticx, and Infinitus platforms gained through 1 year of experience. - Expertise with PSP ecosystems and patient-centric digital solutions in healthcare or life sciences industries gained through 2 years of experience. - Strong background in systems integration, data management, and workflow optimization gained through 2 years of experience. - Demonstrated leadership in global or regional technology initiatives gained through 2 years of experience. - Experience building integrations with Dell Boomi gained through 2 years of experience. - Development within GxP environment including IQ preparation and execution gained through 1 year of experience. - Ability to inspire and lead teams through change, balancing strategic vision with hands-on delivery gained through 2 years of experience. Requirements - All years of experience may be gained concurrently. Benefits - Generous benefits packages.
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