Role Description En Teleperformance, multinacional líder en servicios de experiencia al cliente, estamos en búsqueda de Intérpretes Inglés–Español con nivel avanzado (B2+ / C1) para brindar interpretación consecutiva/secuencial en contextos médicos y legales. Qualifications - Nivel de inglés avanzado (C1) para interpretar del inglés al español y viceversa. - Experiencia o interés en interpretación en ámbitos médicos y legales. Requirements - Computador de escritorio o portátil con cámara y micrófono (No se permite iPad, tablet ni celular). - Conexión a internet estable por fibra óptica o cable coaxial. - Disponibilidad completa para training (sin restricciones horarias). Benefits - Trabajo 100% desde casa. - Contrato a término indefinido + prestaciones de ley. - Bono de conectividad: $50.000 COP. - Equipos durante operación (PC + accesorios) (Durante selección y training se utiliza equipo propio). Training - Duración: 1 mes de training (desde la firma de contrato). - 1 mes adicional de nesting/mentoría. - Fecha de inicio: Desde el 15 de mayo. - Horario de training y nesting: Lunes a viernes de 8:00 a.m. a 4:30 p.m. (Horario fijo, no flexible ni negociable). - Modalidad remoto con cámara y micrófono encendidos. Salary - Salario durante training: $1.927.000 COP. - Salario durante nesting (mentoría): $2.409.524 COP. Operation Hours - Puedes elegir la intensidad horaria semanal que prefieras: - 36 horas: $2.168.572 + 15% en bonificaciones. - 40 horas: $2.409.524 + 15% en bonificaciones. - 42 horas: $2.530.000 + 15% en bonificaciones. - Condiciones de operación: Hasta 3 días de descanso según organización de horarios. - Jornada laboral entre 7:00 a.m. y 9:00 p.m., de lunes a sábado. - Domingo: descanso obligatorio. - Lunes y martes: trabajo obligatorio. - Puedes elegir la intensidad horaria diaria, mínimo 4 horas y máximo 9,5 horas continuas (dependiendo del número de horas que trabajes se asignarán igualmente breaks y hora de almuerzo).

• Member of a call center group receiving calls and making outbound calls. • Processes return service authorizations in response to incoming phone calls, e-mails and web-based inquiries including but not limited to warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism • Contributes to data within the Enterprise Resource Planning systems/assists with account initiation/reactivation • Processes confidential information, including billing information, to initiate repair orders for Service and Repair activities. • Provides information, such as repair status, in response to inquiries • Determines/verifies sold to/ship to/bill to in appropriate Enterprise Resource Planning systems • Contact customers when an estimate is required, tracking responses, providing estimates to customers, obtaining approval/denial of estimates, entering responses and necessary information in applicable system • Contact customers for unauthorized Return Material Authorizations and follow through with authorization requirements • Meet or exceed key performance metrics of customer satisfaction I.e. 1st call resolution, 24-hour response time/acknowledgement, required documentation etc. • Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.

Role Description The Alumni Coordinator is responsible for strengthening post-discharge engagement and increasing alumni readmissions through structured outreach, proactive relationship management, and early identification of clinical instability. This position serves as the primary human contact behind the alumni communication platform, ensuring timely responses, improving engagement rates, and facilitating warm handoffs to Admissions when step-back care is appropriate. Major Responsibilities - Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). - Alumni Engagement & Outreach - Manage structured post-discharge communication cadence (e.g., 48-hour, 7-day, 30-day, 60-day, 90-day, 6-month, and annual intervals). - Respond to alumni text communications within 1 business day. - Build authentic, consistent relationships with alumni to reinforce long-term connection to care. - Initiate proactive personal outreach beyond automated scripts, particularly for non-responsive or previously vulnerable alumni. - Alumni Advocacy: - Assist in developing and executing the Alumni Ambassador Program. - Readmission Facilitation & Growth - Identify alumni expressing increased stress, relapse risk, or decompensation. - Normalize and introduce step-back care as a proactive support option when appropriate. - Coordinate timely warm handoffs to the Admissions team. - Contribute directly to the organizational goal of increasing alumni/alumni referral admissions to 30%. - Track alumni engagement metrics and conversion touchpoints in collaboration with Admissions leadership. - Pre-Discharge Introduction & Continuity - Introduce alumni services to current clients, including setting expectations for post-discharge communication and ongoing support. - Ensure alumni opt-in to communication platform prior to discharge. - Attend alumni support groups to enhance continuity. - Cross-Functional Collaboration - Partner with Admissions to ensure timely follow-up and conversion opportunities. - Collaborate with Clinical leadership regarding risk escalation protocols. - Participate in pipeline and census discussions as appropriate to support alumni conversion strategy. - Performs other duties, as assigned. Qualifications - Bachelors Degree, Master’s Degree in mental health counseling or related field. - A minimum of 2+ years of experience, preferably in mental health field. - Experience in admissions, alumni engagement, outreach, or client relationship management preferred. Requirements - Strong relational and consultative communication skills. - Comfortable operating in a metrics-driven, performance-based environment. - Ability to recognize risk indicators and escalate appropriately. - High organization and follow-through with multiple concurrent communication threads. - Ability to balance warmth with professional boundaries. - Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint. - Basic knowledge of general office equipment is required. - Ability to communicate effectively and fluently in English, both verbally and in writing is a requirement. - Ability to maintain confidentiality. - Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public. - Able to work for prolonged periods sitting at a desk and working on a computer. - Must have the ability to communicate with individuals over phone, electronic correspondence, virtual platforms and in-person. - Ability to operate in occasionally busy or fast-paced environments. - Must be able to demonstrate working effectively with and showing respect to all staff and alumni, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds. - Must navigate emotionally sensitive conversations with professionalism and composure. - Must maintain appropriate professional boundaries and judgment in written and verbal communication. - Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills. - Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization. - Must utilize professional communication when addressing issues with clients, staff and alumni. - Must be at least 21 years of age. - Must have the ability to secure reliable WiFi. Benefits - Competitive compensation. - Medical, dental, and vision insurance. - Paid time off. - Self-care days. - 401(k) plan. - Continuing education and professional development opportunities. - Employee assistance program (EAP). - A supportive, mission-driven culture that values authenticity, connection, and integrity.

Role Description We are currently hiring bilingual Customer Service Representatives for the Forte project. This role will support a U.S.-based general practice doctor’s office, serving as the virtual front desk for the practice. We are seeking professional, sharp, and well-spoken candidates with strong English communication skills and a neutral or limited accent. Candidates must have their own device and be available to start as soon as approved. Schedule - Operating Hours (PST): Monday through Saturday | 7:00 AM – 5:30 PM PST - Representatives work 9.6-hour shifts - Includes two 15-minute breaks and one 30-minute lunch break - Two days off are provided during the week Key Responsibilities - Handle inbound and outbound calls professionally - Manage emails and patient communications - Schedule appointments and complete administrative tasks - Conduct outreach for appointment confirmations and follow-ups - Support additional client-requested activities as needed - Maintain a professional and customer-focused experience at all times Qualifications - Advanced English proficiency with limited accent - Minimum 6 months of Customer Experience (CX) experience preferred - Strong communication and organizational skills - Professional attitude and ability to multitask - Familiarity with the U.S. healthcare system is a strong plus Requirements - Candidates must have their own computer/device - Headset required - Stable wired internet connection required - Minimum of 16 GB RAM required on the device used for work