• Serve as the primary point of contact for Josi Health's patients and families via phone, email, and live chat • Schedule and coordinate diagnostic evaluations • Collect and verify intake information, insurance details, and required documentation • Follow up with patients regarding missing forms or appointment requirements • Respond professionally and empathetically to patient questions and concerns • Maintain accurate records and documentation within internal systems • Coordinate with operations and clinical teams to resolve scheduling or workflow issues • Research and provide post-diagnosis support resources when needed • Help identify recurring operational issues and suggest workflow improvements

• Responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients • Handle all aspects of the customer relationship with a primary focus being on providing white glove service and trouble resolution • Handle direct inbound calls from Residential, HBS (Business), and Hospitality customers • Serve as the first level of Trouble support for all services • Serve as a secondary route choice for all other Service Center activities, including new order requests, billing assistance, etc. • Review scheduled trouble tickets for possible remote resolution • Perform follow-up testing and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s) • Troubleshoot and solve Tier 1 issues, escalate where needed, and follow up promptly to ensure client expectations are met and exceeded • Phone, chat, and email contact with customers to make recommendations on services and resolve issues • Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements • Serve as primary support liaison between Hotwire Communications and our residential customers

• Reviewing online advertisements by rating them on their relevance to the search terms used. • Providing feedback on their language and cultural relevance to improve their content, quality, and layout.

• Empower a classroom of students with knowledge about the latest digital SAT test. • Multitask by managing slides, responding to questions in the online chat, and presenting test strategies simultaneously and confidently. • Inspire your students through a proven, results-oriented Princeton Review curriculum to help them become stronger, more confident learners. • Demonstrate professionalism and responsibility by being punctual, responding to students promptly, and encouraging them to complete their assignments. • Work closely with Princeton Review's full-time staff to fulfill student requests, coordinate class logistics and maintain consistency in messaging. • Foster an open, safe, and positive learning environment by guiding students with compassion and support.