WHO WE ARE At Basis, we empower agencies and brands with cutting-edge software that automates digital media operations. Our all-in-one platform supports seamless planning, reporting, and financial reconciliation across direct, programmatic, search, and social media. We’re not just building advanced technology; we’re also building a culture where passionate, motivated individuals come together to drive meaningful change. Our commitment to inclusivity and growth ensures our employees thrive both professionally and personally. With our headquarters in Chicago, we offer flexible work options across the U.S. and Canada, including remote, hybrid, or on-site at headquarters. ABOUT THE TEAM The Customer Success team is part of the broader Basis Customer Experience team which includes Basis Solutions and Engineering, Customer Onboarding, and Customer Success. The Basis Customer Experience team is the center of our software operations and is the driving force behind our sales and support. Through our ‘raving fan’ service philosophy, we provide above and beyond service to thousands of advertisers, agencies, and other media buying professionals. Members of this team enjoy the opportunity to gain deep insight into the online advertising world and grow their careers through continued education in the workplace. WAYS YOU’LL CONTRIBUTE You will enthusiastically grow revenue and drive adoption of the Basis Platform through strategic account management and relationship building. You will be responsible for growing existing revenue alongside Sales by partnering with your clients to identify and meet their business objectives, ensuring their success as they adopt a new platform. From training them on Basis usage, DSP strategy and optimization, to defining packages and pricing, you’ll own the day to day and become an integral part of your clients’ digital strategy.  You will also contribute by: Owning your own book of dedicated customers; focused on continued revenue growth, widening platform usage, goal development, and establishing clear product feedback communication channels. Establishing best practices and creative strategies to rapidly grow client spend and platform adoption through continued education, proactive outreach, opportunity tracking, and goal development. Collaborate with cross functional teams (Product, Sales, and Support) to resolve issues, prioritize feedback, and enhance client value. Providing business insights through Partner Reviews and other regular reports to help drive revenue and Partner KPIs against platform usage. Maintain detailed client health tracking, usage metrics, and engagement documentation in CRM and CS tools. Maintaining a deep understanding of Basis' software products and industry knowledge to be able to speak with customers and the team about the most relevant features/functionality for their specific business needs. Working closely with champions and decision makers to influence growth strategies thru Raving Fan Service. Continuing education and developing programmatic buying knowledge and skills of your customers. Reviewing campaigns and provide detailed feedback to educate platform buyers. Helping realize client goals by customizing training, guiding campaign set up, and making optimization recommendations. Working with Basis' internal support, product, and operations teams to provide high level of assistance post sale. Maintaining and improving the NPS (Net Promoter Score) and advocacy program WHAT YOU BRING TO THE TABLE

• Manage your book of business to ensure adoption and strong customer health in line with company gross-and-net retention revenue goals • Develop success plans to ensure customer’s goals are achieved through their use of Thanx • You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers’ organizations • You’re adept with customer data and can analyze your findings to make recommendations to customers to drive ROI on Thanx • Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers adoption and performance • Work seamlessly with various teams, specifically Sales, Onboarding, Product and Engineering to deliver quality outcomes to customers

• Develop a strong understanding of Workera’s AI-powered platform, customers, and business model • Take ownership of active enterprise accounts and lead key workstreams within customer deployments • Build trusted relationships with primary customer stakeholders • Deliver initial program milestones on time and with high quality, ensuring strong launch readiness • Identify opportunities to use AI tools and automation to increase leverage and impact in your function • Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support) • Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes • Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions • Partner with Sales to support expansion conversations within existing accounts • Contribute to shaping best practices in operating as an AI-first organization • Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation • Influence product roadmap through structured customer feedback and advocacy • Contribute to scalable playbooks and AI-enabled delivery models within Customer Success • Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight • Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities • Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments • Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts • Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes • Represent the customer voice internally, providing structured feedback to Product and other teams • Support knowledge sharing and contribute to internal process development or mentoring where relevant