• Develop a strong understanding of Workera’s AI-powered platform, customers, and business model • Take ownership of active enterprise accounts and lead key workstreams within customer deployments • Build trusted relationships with primary customer stakeholders • Deliver initial program milestones on time and with high quality, ensuring strong launch readiness • Identify opportunities to use AI tools and automation to increase leverage and impact in your function • Fully own the lifecycle of multiple enterprise deployments (implementation, launch, adoption, renewal support) • Deliver executive-ready insights and QBRs that clearly connect skills data to ROI and workforce outcomes • Proactively identify adoption risks using engagement and outcome metrics and implement targeted interventions • Partner with Sales to support expansion conversations within existing accounts • Contribute to shaping best practices in operating as an AI-first organization • Serve as a strategic advisor to C-suite and senior leaders on skills-first workforce transformation • Influence product roadmap through structured customer feedback and advocacy • Contribute to scalable playbooks and AI-enabled delivery models within Customer Success • Demonstrate measurable customer impact, including strong adoption, retention, and expansion outcomes

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight • Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities • Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments • Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts • Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes • Represent the customer voice internally, providing structured feedback to Product and other teams • Support knowledge sharing and contribute to internal process development or mentoring where relevant

• Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning • Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion • Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives • Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption • Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights • Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers • Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

• Own onboarding and implementation end-to-end • Serve as primary point of contact and trusted advisor for customers • Drive ongoing account engagement including regular check-ins • Monitor and manage customer health by tracking key metrics • Partner closely with Product, Engineering, and Operations to translate customer feedback • Act as internal source of truth for customer by maintaining accurate account context • Design and build foundation of Customer Success including playbooks • Lead product rollouts and feature adoption