Bilingual Executive Assistant (Healthcare & Telehealth Operations)

Location

Latin America (LATAM) + 1 moreAll locations: Latin America (LATAM) | Asia

Posted

14 days ago

Salary

$6 - $8 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Bilingual Executive Assistant (Healthcare & Telehealth Operations)

Winning Assistants

Role Description Our client is seeking a highly organized, proactive, and resourceful Bilingual Executive Assistant (Healthcare & Telehealth Operations) to serve as a key operational partner in a growing telehealth practice. This is more than a traditional executive assistant role. The successful candidate will become the organizational backbone of the business, supporting executive priorities, patient operations, front desk workflows, healthcare administration, and day-to-day practice management. The role will initially focus on helping launch and organize business operations and will gradually transition into a combination of executive support, patient coordination, and healthcare operations management as the practice grows. - Manage executive calendars, inboxes, appointments, and scheduling priorities - Track projects, deadlines, action items, and business initiatives - Organize operational workflows and ensure tasks are completed on time - Follow up with leadership regarding outstanding priorities and commitments - Create schedules, templates, tracking systems, and operational documentation - Support business launch initiatives and ongoing operational growth - Coordinate communication with marketing vendors and external partners - Answer incoming calls and respond to scheduling inquiries - Schedule appointments and manage calendar workflows - Assist patients with administrative questions and appointment coordination - Process payment checks and assist with deposit tracking - Provide professional and compassionate customer service - Support front desk operations as patient volume grows - Upload lab requisitions into the EMR system - Process prescription faxes and administrative clinical paperwork - Organize insurance forms and supporting documentation - Track medication fulfillment and distribution workflows - Maintain workflow sheets, patient tracking logs, and operational records - Ensure documentation accuracy and quality control across administrative processes - Assist with telehealth workflow coordination and patient management - Support EMR documentation and healthcare administrative systems - Help maintain efficient operational processes that support patient care delivery - Coordinate between providers, patients, laboratories, pharmacies, and vendors when needed Qualifications - Previous experience as an Executive Assistant, Operations Coordinator, Practice Administrator, Healthcare Administrator, or similar role - Exceptional organizational and time-management skills - Strong project coordination and task management abilities - Ability to work independently with minimal supervision - Proactive mindset with strong follow-through and accountability - Ability to anticipate needs and solve problems independently - Telehealth management experience is required - Previous healthcare administration experience strongly preferred - Familiarity with healthcare workflows, patient coordination, and medical documentation - HIPAA awareness and professionalism when handling protected health information - Experience supporting medical practices, healthcare providers, or telehealth organizations - Extensive EHR/EMR experience required - Experience with Practice Fusion strongly preferred - Experience with LabCorp workflows strongly preferred - Comfortable learning and navigating multiple software systems - Strong documentation accuracy and quality-control skills - Excellent written and verbal English communication skills - Strong phone etiquette and customer service skills - Ability to communicate professionally with patients, providers, vendors, and business partners - Strong interpersonal and relationship-building abilities - English-Spanish bilingual skills are highly preferred but not required Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

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