Role Description ¿Tienes experiencia en ventas y te apasiona ayudar a las personas con soluciones? Esta es tu oportunidad para crecer en una de las compañías líderes en Call Center. - Experiencia mínima de 6 meses en áreas comerciales de call center (seguros o financiero). - Preferiblemente experiencia en venta de seguros (certificada). - Bachiller culminado. - Actitud proactiva y orientación a resultados. - Ganas de aprender y crecer profesionalmente. Qualifications - Experiencia mínima de 6 meses en áreas comerciales de call center (seguros o financiero). - Preferiblemente experiencia en venta de seguros (certificada). - Bachiller culminado. - Actitud proactiva y orientación a resultados. - Ganas de aprender y crecer profesionalmente. Requirements - Posibilidad de teletrabajo (según cumplimiento de indicadores). - Salario base: $1.750.905 + $249.095 auxilio de transporte. - Comisiones SIN TECHO + prestaciones de ley. - Comisiones promedio de $800.000 por cumplimiento de metas. - Oportunidades reales de crecimiento profesional. Benefits - Posibilidad de teletrabajo (según cumplimiento de indicadores). - Salario base: $1.750.905 + $249.095 auxilio de transporte. - Comisiones SIN TECHO + prestaciones de ley. - Comisiones promedio de $800.000 por cumplimiento de metas. - Oportunidades reales de crecimiento profesional. Company Description ¡Sé parte de INTELCIA y lleva tu carrera al siguiente nivel!

Role Description Join our dynamic team as an Operations Analyst in the Membership and Insurance Service Call Center, with a specialty in memberships and insurance services. In this role, you'll harness data-driven insights to optimize and enhance our service delivery within a bustling call center setting. The role is remote and scheduled Tuesday through Saturday from 10:45 a.m. to 7:15 p.m. Saturday shifts are mandatory and run from 8:45 a.m. to 5:15 p.m. What You'll Do: - Best Practices: Dedicate time to research and implement best practices, fostering growth and excellence in our call center's approach to membership and insurance services. - Database Management: Oversee and update databases pertinent to memberships and insurance, generating detailed internal and external reports. - Service Enhancement: Spearhead programs to uplift service delivery, member benefits, and performance. - Analyze workforce management data (forecasting, scheduling, and real-time performance) to identify trends, risks, and opportunities that impact service levels and operational efficiency. - Monitor daily staffing performance against forecasts and service targets, and recommend adjustments to improve productivity and customer experience. - Partner with operations leaders to understand business needs and translate them into workforce planning insights and staffing recommendations. - Build and maintain reporting dashboards and performance metrics related to staffing, occupancy, adherence, and service levels. - Conduct root-cause analysis on service level variances and workforce performance issues, providing actionable recommendations. - Collaborate with scheduling and real-time teams to optimize staffing coverage and ensure alignment with operational goals. - Identify opportunities to improve workforce management processes, tools, and reporting automation. - Present insights and recommendations to stakeholders in a clear and concise manner to support operational decision-making. - Ensure workforce management practices align with organizational policies, regulatory considerations, and service commitments. - Reporting: Design and present management reports, ensuring leadership is equipped with the information they need to make strategic decisions. - Continuous Improvement: Lead initiatives to refine and revamp processes, ensuring the call center stays ahead of industry standards. - Cross-Functional Collaboration: Engage with different business units and external vendors on projects, ensuring cohesive operational alignment. - Communication: Serve as a key communication link between the call center, vendors, and other departments, ensuring smooth operation. Qualifications - Proficient in Genesys Cloud (GCX) Workforce Management, to support contact center operations, capacity planning, intraday management, and performance monitoring/reporting. - At least 3 years in business operations, with a preference for those experienced in call center environments, particularly in membership or insurance services. - Effective verbal and written communication. - Proficiency in Microsoft Office software products, including Outlook, Word, Excel, and Access required. - Additional computer software skills such as MS Project and Publisher desired. - Professional organizational and time management skills with the ability to multitask and meet project deadlines. - Demonstrated capability in project management and driving operational enhancements. Requirements - The starting pay range for this position is $64,500.00 - $86,100.00. - For full-time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance. Benefits - Health coverage for medical, dental, vision. - 401(K) saving plans with company match AND Pension. - Tuition assistance. - Floating holidays and PTO for community volunteer programs. - Paid parental leave. - Wellness programs. - Employee discounts (membership, insurance, travel, entertainment, services, and more!). Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Role Description The Registered Nurse is an integral member of the Telehealth Clinical Team, delivering high‑quality patient care in a fast‑paced virtual environment. This full‑time role consists of 40 hours per week, scheduled in 10‑hour shifts. The hours for this role are 2:00pm-12:00am EST and requires flexibility in scheduling, including the ability to begin shifts up to two hours earlier or later as operational needs require. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs. The RN supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient‑centered care. Essential Job Functions - Apply Professional Standards: - Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care. - Provide Telehealth Support: - Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers. - Triage & Assess: - Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues. - Coordinate Patient Care: - Serve as a liaison between patient and provider; address post‑consultation questions and concerns. - Resolve Medication Issues: - Assist with pharmacy questions or medication‑related concerns in partnership with providers. - Ensure Quality Documentation: - Accurately document and maintain the patient’s electronic medical record. - Promote Safety: - Identify, report, and help resolve patient safety or quality issues. - Advocate for Patients: - Support optimal health outcomes through education, guidance, and empathetic communication. - Manage Difficult Interactions: - De‑escalate challenging situations while maintaining professionalism and patient focus. - Other Duties: - Perform additional responsibilities as assigned. Qualifications - Critical thinking and data synthesis. - Empathetic. - Triage and assessment skills. - Knowledge of Primary Care, Urgent Care, and ER settings. - Effective communication skills over various mediums. - Multi-tasking in a fast-paced environment. - Strong interpersonal skills with an understanding of cultural, ethical, economic, and access to health care resources when interacting with patients. - Knowledge of electronic medical records and e-prescribe. - Maintain competencies for telehealth nursing. - Demonstrates proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. Requirements - Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories. - RN Licensure with at least two years of experience working in Urgent Care, Primary Care, or ER setting. Physical Demands While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Remote at‑home work environment requiring a quiet, professional, HIPAA‑compliant space. Travel Requirements None/Minimal Position Location Remote Security Roles and Responsibilities MD Live employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes. All employees must comply with all applicable regulations and all MD Live policies and procedures for the security and privacy of such information. EEO Statement MD Live is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. MD Live provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status, or any personal attribute or characteristic that is protected by applicable local, state, or federal laws. Compensation and Benefits For this position, we anticipate offering an hourly rate of 31 - 47 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities. • Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination. • Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes. • Core administration and operational support for the Webex Contact Center (WxCC) platform. • Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer. • Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies. • Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation. • Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.