Registered Nurse
Location
United States
Posted
1 day ago
Salary
$31 - $47 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Registered Nurse
The Cigna Group
Role Description The Registered Nurse is an integral member of the Telehealth Clinical Team, delivering high‑quality patient care in a fast‑paced virtual environment. This full‑time role consists of 40 hours per week, scheduled in 10‑hour shifts. The hours for this role are 2:00pm-12:00am EST and requires flexibility in scheduling, including the ability to begin shifts up to two hours earlier or later as operational needs require. Weekday schedules vary and include rotating weekends. While the organization will do its best to keep you in your scheduled shifts, schedules are subject to change, or you may be required to ‘float’ to other service lines based on business needs. The RN supports MD Live providers through telephone triage, assessment, care coordination, and patient education. This role requires strong clinical judgment, exceptional communication skills, and proficiency in navigating digital health platforms to ensure safe, efficient, and patient‑centered care. Essential Job Functions - Apply Professional Standards: - Utilize current evidence‑based nursing practices and the ANA Code of Ethics in all aspects of patient care. - Provide Telehealth Support: - Use MDLIVE technology to assess patient needs, determine telehealth appropriateness, and coordinate care with providers. - Triage & Assess: - Conduct comprehensive telephone triage, gather pertinent information, and recognize escalation cues. - Coordinate Patient Care: - Serve as a liaison between patient and provider; address post‑consultation questions and concerns. - Resolve Medication Issues: - Assist with pharmacy questions or medication‑related concerns in partnership with providers. - Ensure Quality Documentation: - Accurately document and maintain the patient’s electronic medical record. - Promote Safety: - Identify, report, and help resolve patient safety or quality issues. - Advocate for Patients: - Support optimal health outcomes through education, guidance, and empathetic communication. - Manage Difficult Interactions: - De‑escalate challenging situations while maintaining professionalism and patient focus. - Other Duties: - Perform additional responsibilities as assigned. Qualifications - Critical thinking and data synthesis. - Empathetic. - Triage and assessment skills. - Knowledge of Primary Care, Urgent Care, and ER settings. - Effective communication skills over various mediums. - Multi-tasking in a fast-paced environment. - Strong interpersonal skills with an understanding of cultural, ethical, economic, and access to health care resources when interacting with patients. - Knowledge of electronic medical records and e-prescribe. - Maintain competencies for telehealth nursing. - Demonstrates proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. Requirements - Must have a Compact Nursing license with the ability to obtain licensure in all US states and territories. - RN Licensure with at least two years of experience working in Urgent Care, Primary Care, or ER setting. Physical Demands While performing the duties of this job, the employee is required to stand, walk, or sit; use a keyboard and computer mouse; reach with hands and arms; balance, stoop, kneel, bend talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Remote at‑home work environment requiring a quiet, professional, HIPAA‑compliant space. Travel Requirements None/Minimal Position Location Remote Security Roles and Responsibilities MD Live employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes. All employees must comply with all applicable regulations and all MD Live policies and procedures for the security and privacy of such information. EEO Statement MD Live is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. MD Live provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status, or any personal attribute or characteristic that is protected by applicable local, state, or federal laws. Compensation and Benefits For this position, we anticipate offering an hourly rate of 31 - 47 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.
Related Guides
Related Categories
Related Job Pages
More Call Center Representative Jobs
• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities. • Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination. • Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes. • Core administration and operational support for the Webex Contact Center (WxCC) platform. • Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer. • Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies. • Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation. • Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.
Call Center Representative
ProvidenceProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
• Provides telephone support to the clinics by answering patient calls • Accesses the Epic system • Creates in basket messages • Performs other duties as assigned
Role Description Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services? If so, we want you on our team at T2 Flex Force! We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including: - MRI - CT - Ultrasound - X-Ray - Mammography - Nuclear Medicine - Other radiology procedures You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience. This is a full-time temporary position anticipated to last approximately 3 months, with the potential for extension or permanent placement based on client needs and performance. Prerequisites for employment include a clear Background Check and Medicare Fraud Check. Responsibilities - Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols - Review imaging orders for completeness and accuracy prior to scheduling - Obtain and verify patient demographic, insurance, and registration information - Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments - Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations - Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs - Verify insurance coverage and obtain authorization information when required - Accurately document scheduling activities and patient interactions within designated systems - Adhere to HIPAA, HITECH, and organizational confidentiality standards - Provide professional, compassionate, and patient-centered service during every interaction - Meet productivity, quality, and customer service expectations in a fast-paced call center environment - Available to work shifts between 8:00 AM and 7:00 PM EST as needed Qualifications - High School Diploma or GED required; Associate's or Bachelor's Degree preferred - Must have experience using Epic EMR/EHR - Ability to navigate Epic scheduling, registration, and patient access workflows - Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic - 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred - Prior radiology scheduling experience highly preferred - Familiarity with medical terminology and diagnostic imaging procedures preferred - Strong attention to detail and commitment to accuracy - Excellent verbal, written, and interpersonal communication skills - Ability to maintain strict confidentiality and handle sensitive patient information - Comfortable working in multiple software applications and electronic medical record systems - Proficient with Microsoft Office applications including Outlook, Word, and Excel - Ability to work independently in a remote environment - Flexible, adaptable, and able to thrive in a fast-paced healthcare setting - Strong work ethic, reliability, and commitment to outstanding patient service Benefits - Opportunity to gain valuable healthcare and radiology scheduling experience - Potential for long-term employment based on client needs and performance - Extensive training and professional development opportunities - Remote work environment - Positive team culture and supportive leadership - Meaningful work that directly impacts patient access to care Additional Position Information - Temporary Full-time W-2 employment - Temporary assignment expected to last approximately 3 months - Potential for extension or permanent placement based on business needs and performance - Remote / Work From Home position - Salary $18 per hour - Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST - Training hours are 8AM EST to 4:30PM EST - Company-provided equipment supplied - High-speed, reliable internet connection required - Employees must maintain a professional, distraction-free home office environment
Registered Nurse, Virtual Care - Nurse Triage Call Center Medical Group Centralized Services - Days
WellSpan HealthAn integrated healthcare system, WellSpan Health offers medical services throughout northern Maryland and south-central Pennsylvania. Offering health and wellne
Role Description This position will support our OBGYN practices. - Provides virtual nursing care to a diverse population of patients by using remote monitoring technology software and related electronic health record. - Works in partnership with the Clinical Nurse and in accordance with the principles of patient and family-centered care based on the nursing process and according to the clinical standards of the hospital. - Coordinates care planning with other disciplines. - Coaches and mentors novice nurses. Company Description WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. - An integrated delivery system focused on leading in value-based care. - Encompasses more than 2,300 employed providers, 250 locations, and nine award-winning hospitals. - Includes home care and a behavioral health organization serving central Pennsylvania and northern Maryland. - Region’s largest and one of the best Medicare Accountable Care Organizations (ACO) in the nation. - Team of 23,000 strong providing a range of services from wellness to advanced care for complex medical and behavioral conditions. - Clinically integrated network of 3,000 aligned physicians and advanced practice providers dedicated to providing the highest quality and safety. WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! - Medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. - Recognized in Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24. - Goal to improve lives through exceptional care for all, lifelong wellness, and healthy communities. - Culture of respect, diversity, and inclusion.
