• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities. • Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination. • Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes. • Core administration and operational support for the Webex Contact Center (WxCC) platform. • Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer. • Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies. • Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation. • Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

• Provides telephone support to the clinics by answering patient calls • Accesses the Epic system • Creates in basket messages • Performs other duties as assigned

Role Description Are you interested in joining the healthcare industry? Do you have a passion for helping patients and delivering exceptional customer service? Would you enjoy working from home while supporting patients in accessing important diagnostic imaging services? If so, we want you on our team at T2 Flex Force! We are seeking full-time Radiology Patient Scheduling Representatives to support a leading healthcare organization. In this role, you will coordinate patient scheduling for diagnostic imaging services including: - MRI - CT - Ultrasound - X-Ray - Mammography - Nuclear Medicine - Other radiology procedures You will play a critical role in ensuring patients receive timely access to care while providing a positive and compassionate scheduling experience. This is a full-time temporary position anticipated to last approximately 3 months, with the potential for extension or permanent placement based on client needs and performance. Prerequisites for employment include a clear Background Check and Medicare Fraud Check. Responsibilities - Schedule patients for radiology and diagnostic imaging procedures in accordance with physician orders and departmental protocols - Review imaging orders for completeness and accuracy prior to scheduling - Obtain and verify patient demographic, insurance, and registration information - Answer inbound calls from patients, physician offices, and healthcare providers regarding imaging appointments - Educate patients regarding preparation instructions, required documentation, arrival times, and procedure expectations - Coordinate appointment scheduling based on modality availability, provider requirements, and patient needs - Verify insurance coverage and obtain authorization information when required - Accurately document scheduling activities and patient interactions within designated systems - Adhere to HIPAA, HITECH, and organizational confidentiality standards - Provide professional, compassionate, and patient-centered service during every interaction - Meet productivity, quality, and customer service expectations in a fast-paced call center environment - Available to work shifts between 8:00 AM and 7:00 PM EST as needed Qualifications - High School Diploma or GED required; Associate's or Bachelor's Degree preferred - Must have experience using Epic EMR/EHR - Ability to navigate Epic scheduling, registration, and patient access workflows - Experience reviewing orders, patient demographics, insurance information, and appointment details within Epic - 1-3 years of healthcare scheduling, patient access, call center, medical office, or customer service experience preferred - Prior radiology scheduling experience highly preferred - Familiarity with medical terminology and diagnostic imaging procedures preferred - Strong attention to detail and commitment to accuracy - Excellent verbal, written, and interpersonal communication skills - Ability to maintain strict confidentiality and handle sensitive patient information - Comfortable working in multiple software applications and electronic medical record systems - Proficient with Microsoft Office applications including Outlook, Word, and Excel - Ability to work independently in a remote environment - Flexible, adaptable, and able to thrive in a fast-paced healthcare setting - Strong work ethic, reliability, and commitment to outstanding patient service Benefits - Opportunity to gain valuable healthcare and radiology scheduling experience - Potential for long-term employment based on client needs and performance - Extensive training and professional development opportunities - Remote work environment - Positive team culture and supportive leadership - Meaningful work that directly impacts patient access to care Additional Position Information - Temporary Full-time W-2 employment - Temporary assignment expected to last approximately 3 months - Potential for extension or permanent placement based on business needs and performance - Remote / Work From Home position - Salary $18 per hour - Standard schedules: shifts are assigned after training from Monday through Friday, 7:00 AM – 7:00 PM EST - Training hours are 8AM EST to 4:30PM EST - Company-provided equipment supplied - High-speed, reliable internet connection required - Employees must maintain a professional, distraction-free home office environment

Role Description This position will support our OBGYN practices. - Provides virtual nursing care to a diverse population of patients by using remote monitoring technology software and related electronic health record. - Works in partnership with the Clinical Nurse and in accordance with the principles of patient and family-centered care based on the nursing process and according to the clinical standards of the hospital. - Coordinates care planning with other disciplines. - Coaches and mentors novice nurses. Company Description WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. - An integrated delivery system focused on leading in value-based care. - Encompasses more than 2,300 employed providers, 250 locations, and nine award-winning hospitals. - Includes home care and a behavioral health organization serving central Pennsylvania and northern Maryland. - Region’s largest and one of the best Medicare Accountable Care Organizations (ACO) in the nation. - Team of 23,000 strong providing a range of services from wellness to advanced care for complex medical and behavioral conditions. - Clinically integrated network of 3,000 aligned physicians and advanced practice providers dedicated to providing the highest quality and safety. WellSpan Medical Group is comprised of almost 5,000 employees and growing fast! - Medical practices that represent 51 specialty areas of medicine across 77 locations throughout Central Pennsylvania and Northern Maryland. - Recognized in Forbes’ list of the 100 best employers in Pennsylvania, with a ranking of No. 24. - Goal to improve lives through exceptional care for all, lifelong wellness, and healthy communities. - Culture of respect, diversity, and inclusion.