Role Description As a Full-time Call Center Agent, you will be the voice of our company, handling a high volume of inbound and outbound calls. Your primary responsibility will be to provide outstanding customer service, resolve issues, and ensure customer satisfaction. This role requires a combination of excellent communication skills, problem-solving abilities, and a customer-centric mindset. - Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints - Make outbound calls for follow-ups, surveys, or promotional campaigns as needed - Provide accurate and timely information about products, services, policies, and procedures - Process orders, returns, and exchanges efficiently and accurately - Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary - Maintain and update customer accounts and records in the company's database - Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction scores - Collaborate with team members and supervisors to improve processes and enhance customer experience - Stay updated on company products, services, and policies through ongoing training and self-study - Participate in team meetings and contribute ideas for improving call center operations - Adhere to all company policies, procedures, and quality standards - Maintain confidentiality of customer information and sensitive company data Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills in English - Strong listening and comprehension abilities - Proficiency in basic computer skills and typing (minimum 35 WPM) - Ability to multitask and navigate multiple computer applications simultaneously - Customer service-oriented mindset with a focus on problem-solving - Patience and empathy when dealing with frustrated or upset customers - Ability to work in a fast-paced environment and handle high-volume calls - Flexibility to work various shifts, including evenings, weekends, and holidays Requirements - Previous experience in a call center or customer service role (preferred) - Familiarity with CRM software and call center technologies (preferred) - Knowledge of sales techniques and ability to upsell products or services (preferred) - Bilingual skills (Spanish, French, or other languages) a plus (preferred) - Associate's or Bachelor's degree in Business, Communications, or related field (preferred) Company Description

Join Blew & Associates, P.A. as a Subsurface Utility Engineering (SUE) Technician and become a vital part of our field operations team! As a SUE Technician, you'll work on projects that involve detecting and mapping underground utilities, keeping safety and efficiency at the forefront of your efforts. With hands-on training and access to cutting-edge SUE technology, you'll become an expert in operating advanced equipment like ground penetrating radar (GPR) and utility location tools. Your role is crucial in minimizing risks and ensuring smooth construction operations for our valued clients. Your Responsibilities Will Include: - Conducting field investigations using state-of-the-art SUE equipment - Mapping and documenting underground utilities to provide essential data for construction projects - Collaborating with other skilled professionals to ensure accuracy and efficiency in all operations - Participating in ongoing training to enhance your knowledge and skills in SUE practices - Maintaining a positive and proactive attitude while adapting to various work environments #zr

• The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. • Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. • Answers questions on various issues such as child support payments history and account histories. • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. • Gathers information, research/resolves inquiries, and appropriately documents customer calls. • Ability to read and interpret documents on file. • Understand and retain a large amount of information. • Associates should have the skills to answer and respond professionally to escalate calls, should they arise. • Communicate appropriate options for resolution promptly • Review the customer needs and inform customers of services and resources available to them.

If you don't see a specific job listing that matches your skills and interests, we encourage you to apply to our General Opportunity posting. We're always on the lookout for talented individuals who can contribute to our team in various capacities. Your application will be carefully considered for any suitable openings that may arise. Values Communicate Openly and Honestly - We foster a culture where everyone, from intern to CEO, can speak openly. Clear communication builds trust, drives better decisions, and keeps us grounded. Define Excellence - Excellence means constantly pushing to be better, to lead, and to set the bar for others. We don’t settle. We evolve, improve, and shape the future of our field with every decision we make. Do the Right thing - Integrity is why 5 was founded. We hold ourselves to the highest ethical standards, with zero tolerance for less. Our reputation is our brand, and we’re relentless in protecting it, without compromise. Have Fun – Fun means finding joy in learning, tackling challenges, and pushing past our comfort zones. It’s the satisfaction that comes from doing hard things with great people and not taking ourselves too seriously along the way. Make an Impact - We started 5 because people deserve better. It’s what drives us each day, to make a difference for a colleague, client, or our community. This value reminds us that our work should always make life better for someone. Why 5? As our name suggests, 5 isn't like other places to work. Our goal has been to build a culture where we compete against what is possible. To do this, we’ve assembled a team of smart, fun, passionate, and hard working people.  At 5, we have engineers, commodity traders, sustainability experts, coders, energy analysts, business development professionals, financial professionals on the team... And we are always looking for more stunning colleagues. If you want to make a difference in your career and for other people, we should talk.