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Unicare247 logo
Unicare247

We pride ourselves on fostering a supportive company culture that values growth and development among our employees. Our team structure encourages cross-functional collaboration, allowing you to interact with various departments and build strong working relationships. You will report directly to the Claims Processing Manager, ensuring clear communication and alignment with departmental goals. Together, we strive to create a positive and efficient claims processing experience for our customers.

Call Center Agent

Location

United States

Posted

117 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Call Center Agent

Unicare247

Role Description As a Full-time Call Center Agent, you will be the voice of our company, handling a high volume of inbound and outbound calls. Your primary responsibility will be to provide outstanding customer service, resolve issues, and ensure customer satisfaction. This role requires a combination of excellent communication skills, problem-solving abilities, and a customer-centric mindset. - Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints - Make outbound calls for follow-ups, surveys, or promotional campaigns as needed - Provide accurate and timely information about products, services, policies, and procedures - Process orders, returns, and exchanges efficiently and accurately - Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary - Maintain and update customer accounts and records in the company's database - Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction scores - Collaborate with team members and supervisors to improve processes and enhance customer experience - Stay updated on company products, services, and policies through ongoing training and self-study - Participate in team meetings and contribute ideas for improving call center operations - Adhere to all company policies, procedures, and quality standards - Maintain confidentiality of customer information and sensitive company data Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills in English - Strong listening and comprehension abilities - Proficiency in basic computer skills and typing (minimum 35 WPM) - Ability to multitask and navigate multiple computer applications simultaneously - Customer service-oriented mindset with a focus on problem-solving - Patience and empathy when dealing with frustrated or upset customers - Ability to work in a fast-paced environment and handle high-volume calls - Flexibility to work various shifts, including evenings, weekends, and holidays Requirements - Previous experience in a call center or customer service role (preferred) - Familiarity with CRM software and call center technologies (preferred) - Knowledge of sales techniques and ability to upsell products or services (preferred) - Bilingual skills (Spanish, French, or other languages) a plus (preferred) - Associate's or Bachelor's degree in Business, Communications, or related field (preferred) Company Description

Job Requirements

  • High school diploma or equivalent
  • Excellent verbal and written communication skills in English
  • Strong listening and comprehension abilities
  • Proficiency in basic computer skills and typing (minimum 35 WPM)
  • Ability to multitask and navigate multiple computer applications simultaneously
  • Customer service-oriented mindset with a focus on problem-solving
  • Patience and empathy when dealing with frustrated or upset customers
  • Ability to work in a fast-paced environment and handle high-volume calls
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Previous experience in a call center or customer service role (preferred)
  • Familiarity with CRM software and call center technologies (preferred)
  • Knowledge of sales techniques and ability to upsell products or services (preferred)
  • Bilingual skills (Spanish, French, or other languages) a plus (preferred)
  • Associate's or Bachelor's degree in Business, Communications, or related field (preferred)

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