Description and Requirements The Team You Will Join Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity We're looking for talent with fresh perspectives that can propel innovation. In this role, you will deliver high quality service to participants and customers by providing administrative support for enrollments, portfolio maintenance, and recordkeeping for group term life products, ensuring accuracy, timeliness, and a stronger customer experience. This position will work East Coast Hours. Key Responsibilities - Reviews and enters enrollment information into various systems, ensuring high accuracy. - Handles benefit plan referrals from call center and units within the organization. - Maintains data in automated systems; troubleshoots and corrects problems. - Helps conduct research on escalated cases. - Facilitate department projects from start to finish; provides project timelines and reports. - Participate on customer calls/meetings to explain process/procedures and resolve issues. Required Qualifications - High school diploma or GED. - 1-3 yrs. relevant business experience. - Excellent written and oral communication skills. - Ability to prioritize work with good time management skills. Preferred Qualifications - College degree. The expected salary for this position is $45,500 per year . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Role Description Wir suchen einen IT-Allrounder (m/w/d) mit breitem technischem Verständnis, der bei uns Webseiten baut, Abläufe automatisiert und Datenbank-Anwendungen entwickelt. Du arbeitest direkt an der Schnittstelle von Technik und Wirkung – mit viel Gestaltungsspielraum und kurzen Wegen. - Du baust und pflegst unsere Webseiten – von der ersten Idee bis zur fertigen, gut funktionierenden Seite. - Du entwickelst Programme und Anwendungen rund um unsere Datenbanken und sorgst dafür, dass Daten sauber, sicher und nutzbar zusammenlaufen. - Du automatisierst wiederkehrende Abläufe und Prozesse, damit sich das Team auf das Wesentliche konzentrieren kann. - Du denkst eigenständig mit, bringst eigene technische Lösungen ein und treibst unsere Digitalisierung – inklusive erster KI-Projekte – aktiv voran. Qualifications - Breites IT-Verständnis: Du verstehst von Webentwicklung ebenso etwas wie von Datenbank-Programmierung und fühlst dich in beiden Welten zu Hause. - Praxiserfahrung im Aufbau von Webseiten (z. B. mit gängigen Web-Technologien, Frameworks oder CMS). - Kenntnisse in der Programmierung von Datenbank-Anwendungen und im Umgang mit Daten. - Idealerweise Erfahrung mit Automatisierung von Prozessen und Workflows. - Du arbeitest strukturiert und selbstständig, findest pragmatische Lösungen und übernimmst Verantwortung für deine Themen. Benefits - Sinnstiftende Arbeit: Deine Technik sorgt dafür, dass wir mehr Menschen in Bildung und Beschäftigung bringen. - Großer Gestaltungsspielraum: Du baust Strukturen mit auf, übernimmst eigene Verantwortung und findest kurze Wege statt langer Hierarchien. - Flexible Arbeitszeit bei 15-20 Std./Woche und die Möglichkeit, vollständig remote zu arbeiten.

Role Description In this role, you’ll take charge of email and inbox management, ensuring timely communication and escalation of critical issues. You’ll also provide exceptional customer service through courtesy calls and follow-ups, focusing on client satisfaction and feedback. Additionally, you’ll handle financial tasks, including supplier folio reconciliation and support, while contributing to vendor management by negotiating favorable terms and coordinating services to meet client needs. This position offers a dynamic opportunity to collaborate across teams and vendors, driving solutions to support insured clients effectively. Job Responsibilities - Email/Inbox management: - Responsible for the claims and accommodations email inbox. - Adding emails into Accomserve, adding notes for Coordinators regarding emails. - Keeping management informed and aware of all new claims, issues, escalations, etc. needing to be addressed. - Escalating emails needing immediate attention by the claims or search and placement coordinators. - Customer service: - Supporting courtesy calls to insureds. - Following up with insureds after they have moved home with a focus on customer feedback survey completion. - Finance: - Folio support, collection, and reconciliations from all suppliers, including Hotels, Property Management Companies, and all other suppliers engaged in each claim. - Vendor management: - Supporting all immediate placement needs for insured’s requiring hotels. - Negotiating favorable rates/discounts, terms (24hr. cancellation notices, direct billing, etc), kitchenette/suite options, etc. while focusing on Preferred Suppliers for placement options first. - Supporting the Claims Coordinators needs in working with our extended suppliers to solution the claim’s requirements (i.e. organizing and arranging for cleaning services, rental furniture, moving, storage, etc.) as required. - Administering the Vendor Manager key contacts and relations by sourcing names, positions, phone and emails for all our suppliers and sharing with the Vendor Manager. - Supporting the Vendor Manager in setting up and arranging meetings and appointments as needed. Qualifications - A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset but is not required. - 1-3 years of experience in a service-based industry such as hospitality, real estate, or travel & tourism is highly valued. - Proven experience in delivering exceptional customer service, including conflict resolution and client satisfaction. - Experience with email and inbox management, CRM systems, and financial reconciliation tasks is an asset. - Fluent English proficiency (written and verbal) is required; bilingual proficiency in French is an asset. Core Competencies - A strong passion for providing exceptional customer experiences with a professional, service-oriented approach. - Excellent written and verbal communication abilities, capable of interacting effectively with clients, suppliers, and internal teams. - Exceptional prioritization skills to handle multiple tasks in a fast-paced, dynamic environment. - Proven ability to work collaboratively across teams, building rapport with internal stakeholders and external vendors. - Solution-driven mindset, able to navigate challenges and negotiate favorable terms for clients and the business. - High level of accuracy in managing email communication, client notes, and financial reconciliation tasks. - Resilient and flexible, capable of adjusting to evolving client needs and operational demands. - Skilled in managing disputes and resolving conflicts professionally to achieve positive outcomes. - Ability to negotiate favorable rates, terms, and conditions with suppliers while maintaining strong relationships. - Comfortable managing data and maintaining accurate records within a CRM system or equivalent tool. Benefits - Flexible Health Coverage – Health, dental, vision and wellness benefits to support you and your family at a level you decide. - Financial Perks & Banking Discounts – Exclusive BMO “Bank at Work” program with fee waivers, credit perks, and mortgage discounts. - Employee Reward & Recognition Program – Earn SureBucks for outstanding work and redeem those for real rewards. - Global Travel Savings – Access exclusive hotel and flight discounts through our IATA and WestJet benefit programs (available from day 1). - Team Events That Actually Matter – Enjoy BBQs, social events, and seasonal celebrations (yes, partners are welcome!). - Everyday Savings – Special pricing on dry cleaning through our nearby partner, Tower Cleaners.

Role Description The Medical Records Administrator Specialist (MRAS) position is located in the Health Administration Service at the VA Palo Alto Health Care System. The incumbent in this position is responsible for providing professional consultation, administrative assistance, and health records. The MRAS manages, preserves, analyzes, and oversees the use of diagnostic and therapeutic medical records/health information, and provides expert advice on health information management across the medical center. - Work Schedule: 8:00am to 4:30pm, Monday-Friday - Compressed/Flexible: Not Authorized - Remote: This position is being filled as remote (i.e., the employee will not work at a VA Facility or VA-Leased space). - Telework: Once returned to the office Telework may be approved as ADHOC, depending on Supervisor approval. - Virtual: This is a virtual position. - Functional Statement #: GS-5: 10445-F, GS-7: 10446-F, GS-9: 10447-F and GS-11: 10448-F - Relocation/Recruitment Incentives: Not Authorized - Permanent Change of Station (PCS): Not Authorized - PCS Appraised Value Offer (AVO): Not Authorized Major Duties include but are not limited to the following: - Maintains current knowledge of regulatory and policy requirements affecting coded information. - Works within a team environment; supports peers in meeting goals and deadlines; flexible and handles multiple tasks, works under pressure; and copes with frequently changing projects and deadlines. - Analyzes situations or processes and recommends improvements. - Participates in quality assurance studies of hard-copy and/or electronic health record (EHR) processing. - Provides education and training to HIM, clinical and administrative staff. - Serves as an EHR liaison for automated clinical applications, particularly those involving the clinical record and tools supporting clinicians and other health care providers. - Conducts research and coordinates projects and studies of records systems, including defining study scope, formulating plans of action, designing tools, tabulating results, summarizing findings, making recommendations, and preparing management reports. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education or Experience: - Experience: Three years of [creditable] experience in the field of medical records that included the preparation, maintenance, and management of [health] records and health information systems [demonstrating a knowledge of medical terminology,] medical records [procedures, medical coding, or medical, administrative, and legal requirements of health care delivery] systems. - OR, Education: Successful completion of a bachelor's degree or higher from an accredited college or university [recognized by the U.S. Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information management or health information technology. - OR, Experience/Education Combination: Equivalent combinations of [creditable] experience and education that equals 100 percent may be used to meet basic requirements. - Certification: Persons hired or reassigned to MRA positions in the GS-0669 series in VHA must meet one of the following: - Coding Certification through AHIMA or AAPC. - HIM Certification through AHIMA. - Health Data Analyst Certification through AHIMA. Requirements - Medical Records Administration Specialist, GS-5: None beyond basic requirements. - Medical Records Administration Specialist, GS-7: - In addition to the basic requirements, [one] year of [creditable] experience equivalent to the next lower grade level. - OR, Education (Advanced Entry-Level Placement): Applicants who meet the GS-5 grade level may be appointed at the GS-7 grade level, if they possess a bachelor's degree from an accredited college or university in a major field of study in health information management, with an exemplary academic record. - Medical Records Administration Specialist, GS-9: - One year of creditable experience equivalent to the next lower grade level that demonstrates the knowledge, skills, abilities, and other characteristics described at that level. - OR, Education: Education equivalent to two full years of progressively higher level graduate education or a master's [degree] or equivalent graduate degree from an accredited college or university in a field directly related to health information management. - Medical Records Administration Specialist, GS-11: - One year of creditable experience equivalent to the next lower grade level that demonstrates all of the KSAs described at that level. - OR, Education: Education equivalent to three full years of progressively higher-level graduate education or a Ph.D., or equivalent doctoral degree from an accredited university or college in the field of health information management. Benefits - The full performance level of this vacancy is GS-11. - The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-11. Physical Requirements The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.