Role Description In this role, you’ll take charge of email and inbox management, ensuring timely communication and escalation of critical issues. You’ll also provide exceptional customer service through courtesy calls and follow-ups, focusing on client satisfaction and feedback. Additionally, you’ll handle financial tasks, including supplier folio reconciliation and support, while contributing to vendor management by negotiating favorable terms and coordinating services to meet client needs. This position offers a dynamic opportunity to collaborate across teams and vendors, driving solutions to support insured clients effectively. Job Responsibilities - Email/Inbox management: - Responsible for the claims and accommodations email inbox. - Adding emails into Accomserve, adding notes for Coordinators regarding emails. - Keeping management informed and aware of all new claims, issues, escalations, etc. needing to be addressed. - Escalating emails needing immediate attention by the claims or search and placement coordinators. - Customer service: - Supporting courtesy calls to insureds. - Following up with insureds after they have moved home with a focus on customer feedback survey completion. - Finance: - Folio support, collection, and reconciliations from all suppliers, including Hotels, Property Management Companies, and all other suppliers engaged in each claim. - Vendor management: - Supporting all immediate placement needs for insured’s requiring hotels. - Negotiating favorable rates/discounts, terms (24hr. cancellation notices, direct billing, etc), kitchenette/suite options, etc. while focusing on Preferred Suppliers for placement options first. - Supporting the Claims Coordinators needs in working with our extended suppliers to solution the claim’s requirements (i.e. organizing and arranging for cleaning services, rental furniture, moving, storage, etc.) as required. - Administering the Vendor Manager key contacts and relations by sourcing names, positions, phone and emails for all our suppliers and sharing with the Vendor Manager. - Supporting the Vendor Manager in setting up and arranging meetings and appointments as needed. Qualifications - A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset but is not required. - 1-3 years of experience in a service-based industry such as hospitality, real estate, or travel & tourism is highly valued. - Proven experience in delivering exceptional customer service, including conflict resolution and client satisfaction. - Experience with email and inbox management, CRM systems, and financial reconciliation tasks is an asset. - Fluent English proficiency (written and verbal) is required; bilingual proficiency in French is an asset. Core Competencies - A strong passion for providing exceptional customer experiences with a professional, service-oriented approach. - Excellent written and verbal communication abilities, capable of interacting effectively with clients, suppliers, and internal teams. - Exceptional prioritization skills to handle multiple tasks in a fast-paced, dynamic environment. - Proven ability to work collaboratively across teams, building rapport with internal stakeholders and external vendors. - Solution-driven mindset, able to navigate challenges and negotiate favorable terms for clients and the business. - High level of accuracy in managing email communication, client notes, and financial reconciliation tasks. - Resilient and flexible, capable of adjusting to evolving client needs and operational demands. - Skilled in managing disputes and resolving conflicts professionally to achieve positive outcomes. - Ability to negotiate favorable rates, terms, and conditions with suppliers while maintaining strong relationships. - Comfortable managing data and maintaining accurate records within a CRM system or equivalent tool. Benefits - Flexible Health Coverage – Health, dental, vision and wellness benefits to support you and your family at a level you decide. - Financial Perks & Banking Discounts – Exclusive BMO “Bank at Work” program with fee waivers, credit perks, and mortgage discounts. - Employee Reward & Recognition Program – Earn SureBucks for outstanding work and redeem those for real rewards. - Global Travel Savings – Access exclusive hotel and flight discounts through our IATA and WestJet benefit programs (available from day 1). - Team Events That Actually Matter – Enjoy BBQs, social events, and seasonal celebrations (yes, partners are welcome!). - Everyday Savings – Special pricing on dry cleaning through our nearby partner, Tower Cleaners.

Role Description The Medical Records Administrator Specialist (MRAS) position is located in the Health Administration Service at the VA Palo Alto Health Care System. The incumbent in this position is responsible for providing professional consultation, administrative assistance, and health records. The MRAS manages, preserves, analyzes, and oversees the use of diagnostic and therapeutic medical records/health information, and provides expert advice on health information management across the medical center. - Work Schedule: 8:00am to 4:30pm, Monday-Friday - Compressed/Flexible: Not Authorized - Remote: This position is being filled as remote (i.e., the employee will not work at a VA Facility or VA-Leased space). - Telework: Once returned to the office Telework may be approved as ADHOC, depending on Supervisor approval. - Virtual: This is a virtual position. - Functional Statement #: GS-5: 10445-F, GS-7: 10446-F, GS-9: 10447-F and GS-11: 10448-F - Relocation/Recruitment Incentives: Not Authorized - Permanent Change of Station (PCS): Not Authorized - PCS Appraised Value Offer (AVO): Not Authorized Major Duties include but are not limited to the following: - Maintains current knowledge of regulatory and policy requirements affecting coded information. - Works within a team environment; supports peers in meeting goals and deadlines; flexible and handles multiple tasks, works under pressure; and copes with frequently changing projects and deadlines. - Analyzes situations or processes and recommends improvements. - Participates in quality assurance studies of hard-copy and/or electronic health record (EHR) processing. - Provides education and training to HIM, clinical and administrative staff. - Serves as an EHR liaison for automated clinical applications, particularly those involving the clinical record and tools supporting clinicians and other health care providers. - Conducts research and coordinates projects and studies of records systems, including defining study scope, formulating plans of action, designing tools, tabulating results, summarizing findings, making recommendations, and preparing management reports. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education or Experience: - Experience: Three years of [creditable] experience in the field of medical records that included the preparation, maintenance, and management of [health] records and health information systems [demonstrating a knowledge of medical terminology,] medical records [procedures, medical coding, or medical, administrative, and legal requirements of health care delivery] systems. - OR, Education: Successful completion of a bachelor's degree or higher from an accredited college or university [recognized by the U.S. Department of Education, with a major field of study in health information management, or a related degree with a minimum of 24 semester hours in health information management or health information technology. - OR, Experience/Education Combination: Equivalent combinations of [creditable] experience and education that equals 100 percent may be used to meet basic requirements. - Certification: Persons hired or reassigned to MRA positions in the GS-0669 series in VHA must meet one of the following: - Coding Certification through AHIMA or AAPC. - HIM Certification through AHIMA. - Health Data Analyst Certification through AHIMA. Requirements - Medical Records Administration Specialist, GS-5: None beyond basic requirements. - Medical Records Administration Specialist, GS-7: - In addition to the basic requirements, [one] year of [creditable] experience equivalent to the next lower grade level. - OR, Education (Advanced Entry-Level Placement): Applicants who meet the GS-5 grade level may be appointed at the GS-7 grade level, if they possess a bachelor's degree from an accredited college or university in a major field of study in health information management, with an exemplary academic record. - Medical Records Administration Specialist, GS-9: - One year of creditable experience equivalent to the next lower grade level that demonstrates the knowledge, skills, abilities, and other characteristics described at that level. - OR, Education: Education equivalent to two full years of progressively higher level graduate education or a master's [degree] or equivalent graduate degree from an accredited college or university in a field directly related to health information management. - Medical Records Administration Specialist, GS-11: - One year of creditable experience equivalent to the next lower grade level that demonstrates all of the KSAs described at that level. - OR, Education: Education equivalent to three full years of progressively higher-level graduate education or a Ph.D., or equivalent doctoral degree from an accredited university or college in the field of health information management. Benefits - The full performance level of this vacancy is GS-11. - The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-11. Physical Requirements The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

• Lead the administration, optimization, and support of ProjectWise across the organization • Configure and maintain ProjectWise environments, workflows, metadata structures, security models, document attributes, and project templates • Lead troubleshooting and resolution of complex ProjectWise issues and system challenges • Collaborate with Enterprise Technology and software vendors to evaluate, test, and deploy software updates, enhancements, and integrations • Support and optimize integrations between ProjectWise and Bentley, Autodesk, GIS, and other engineering software platforms • Research emerging technologies, software releases, and industry best practices to drive continuous improvement • Act as a senior escalation point for ProjectWise-related technical issues • Support the implementation and continuous improvement of ProjectWise standards, workflows, metadata strategies, naming conventions, and document management procedures established by the ProjectWise Manager • Assist in developing and maintaining best practices for engineering document control, review cycles, version management, deliverables, and archival processes while promoting adherence across project teams • Perform system audits and evaluate compliance with company standards and project requirements • Collaborate with Quality, Design Technology, and engineering teams to improve consistency, quality, and efficiency across project delivery • Identify opportunities for workflow automation and process optimization • Support governance initiatives that improve data quality, searchability, and usability of engineering documentation • Recommend and implement improvements that enhance user experience and project performance • Lead ProjectWise training and user adoption initiatives in alignment with organizational standards and direction established by the ProjectWise Manager • Develop and maintain training programs, user guides, standards documentation, and learning resources • Deliver intermediate and advanced ProjectWise training for users, administrators, and project teams • Mentor ProjectWise Specialists/Administrators and technical champions throughout the organization • Support onboarding and technical orientation for new hires • Champion change management initiatives that drive successful adoption of ProjectWise processes and standards • Facilitate workshops and knowledge-sharing sessions to improve organizational competency • Lead ProjectWise project setup and implementation support for complex projects and strategic initiatives • Consult with project teams regarding document management strategies, workflows, metadata requirements, and collaboration practices • Assist project teams in resolving complex document control and information management challenges • Support coordination between engineering disciplines to improve collaboration and project execution • Partner with business leaders and stakeholders to identify opportunities for improved project delivery through ProjectWise • Provide feedback and recommendations to support the ProjectWise Manager's roadmap, governance objectives, and continuous improvement initiatives

Role Description Buscamos un/a Administrador/a Redes y Voz con inglés con una experiencia entre 1-3 años, para trabajar en una plataforma enterprise internacional (50/50 front/back). - Inglés Avanzado (B2 o superior) hablado y escrito. - Administración de redes LAN. - Switching Cisco (toda la gama). - Administración de redes WAN. - Routing Cisco. - Conocimientos de seguridad y experiencia en mantenimiento de Firewalls Fortigate. - Administración de redes WiFi Cisco. - Administración de redes de Voz IP Cisco. - Cisco ISE. - Cisco Call Manager, Call Manager Unity y CER. - Cisco WLC y Access Points. - Experiencia en Voz IP, incluyendo: - Configuración de extensiones. - Attendant Console. - Gestión de backups del sistema. - Administración de buzones de voz. - Certificación CCNP o experiencia demostrable en redes de voz y datos (LAN y WAN). - Guardias aproximadamente una semana al mes, con posibilidad de intervenciones fuera de horario laboral. Qualifications - Inglés Avanzado (B2 o superior) hablado y escrito. - Certificación CCNP o experiencia demostrable en redes de voz y datos (LAN y WAN). Requirements - Administración de redes LAN. - Switching Cisco (toda la gama). - Administración de redes WAN. - Routing Cisco. - Conocimientos de seguridad y experiencia en mantenimiento de Firewalls Fortigate. - Administración de redes WiFi Cisco. - Administración de redes de Voz IP Cisco. - Cisco ISE. - Cisco Call Manager, Call Manager Unity y CER. - Cisco WLC y Access Points. - Experiencia en Voz IP, incluyendo: - Configuración de extensiones. - Attendant Console. - Gestión de backups del sistema. - Administración de buzones de voz. - Guardias aproximadamente una semana al mes, con posibilidad de intervenciones fuera de horario laboral. Benefits - Contratación indefinida directamente con IRIUM. - Banda salarial según experiencia y encaje con empresa y proyecto. - Modalidad remota, dentro de territorio español. - Buen clima laboral. - Acceso ilimitado a formación tecnológica puntera en modalidad barra libre. - Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa... - Horario, turnos: - Una semana en horario normal, de 09:00 a 18:00. - Una semana en horario de tarde noche, de 17:00 a 01:00. - Los turnos de tarde noche se realizarán dos semanas al mes.