• Manage Risk Evaluation and Mitigation Strategies (REMS) in the Sandoz generic and biosimilar portfolios • Serve as the Sandoz safety REMS expert on project/product teams throughout the product life cycle • Provide oversight of the tactical implementation and monitoring of REMS commitments • Work closely with internal business units, including Regulatory Affairs, Medical Affairs, Legal, and Pharmacovigilance • Drive execution of REMS development, implementation, and operationalization according to agreed strategies • Develop and manage vendor contracts • Manage REMS budgets, review and approve vendor invoices, and program deliverables • Ensure compliance with REMS regulatory requirements and reporting • Coordinate REMS training across the organization

• The Configuration Manager is responsible for establishing, maintaining, and governing configuration management processes across the VESEE 2.0 program. • This role provides oversight for configuration management activities throughout the software development lifecycle, ensuring the integrity, traceability, and control of software, documentation, infrastructure, and release artifacts. • The Configuration Manager will work closely with product, engineering, DevSecOps, quality assurance, cybersecurity, and program leadership teams to manage configuration baselines, oversee software releases, facilitate change control activities, and ensure compliance with federal and program requirements. • Develop, maintain, and continuously improve the program's Configuration Management Plan (CMP). • Establish and manage configuration management processes, standards, and procedures across all phases of the software development lifecycle. • Identify, document, and maintain configuration items (CIs), including software, infrastructure, documentation, and system artifacts. • Ensure configuration baselines are established, maintained, and protected throughout development and production environments. • Conduct configuration audits and reviews to verify compliance with approved baselines and change requests. • Maintain configuration status accounting and reporting to support program leadership and audit activities. • Oversee software tracking, version control, and release management activities across multiple development teams. • Coordinate release schedules and deployment readiness activities with engineering, DevSecOps, QA, and operations teams. • Ensure software releases are properly documented, approved, tested, and deployed in accordance with program procedures. • Track software changes from development through testing and production deployment. • Maintain release records, deployment documentation, and software inventory artifacts. • Support rollback planning and release recovery activities as needed. • Facilitate Configuration Control Board (CCB) meetings and change review processes. • Review proposed changes for completeness, impact, risk, and compliance with program standards. • Ensure approved changes are properly documented, implemented, and tracked through completion. • Provide guidance and leadership to technical teams regarding configuration management best practices. • Support traceability between requirements, development artifacts, testing, and production releases.

Role Description Wider Circle’s Member Services team is the operational engine behind our community health programs. The Senior Manager, Member Services, owns this operation end-to-end, leading a team of Team Leads and a large frontline workforce of Care Navigators. This role requires an experienced contact center operator who understands value-based care outcomes. - Own day-to-day outreach center performance: inbound and outbound call handling, campaign execution, scheduling, workforce management, and real-time quality monitoring. - Manage and optimize calling campaigns in Five9 or a comparable platform, including call routing, queue management, and agent productivity. - Analyze contact center KPIs to identify trends, address performance gaps, and continuously improve member engagement outcomes. - Build and maintain a QA framework that ensures consistent call quality, HIPAA compliance, and audit-ready documentation. - Drive measurable outcomes against value-based care goals: care gap closures, Annual Wellness Visits, Health Risk Assessments, HEDIS measures, Patient Reported Assessments, and SDOH initiatives. - Monitor the impact of quality and risk adjustment activities; develop corrective action plans when performance trends indicate risk. - Track and report KPIs across outreach effectiveness, care gap completion, and value creation; present results to senior leadership. - Lead Team Leads as direct reports, setting performance expectations, providing coaching, and holding the supervisory tier accountable for frontline outcomes. - Manage staffing models, scheduling, and workload distribution across the team. - Develop and deliver training that builds frontline capability and keeps the team equipped to meet evolving program requirements. - Establish a performance culture with clear goals, regular evaluations, and visible career progression for frontline staff. - Partner with Technology, Product, Data, and Finance to improve dashboards, automation, and reporting capabilities. - Collaborate across departments to support new client requirements and align Member Services with broader organizational goals. Qualifications - 7+ years of progressive leadership experience in healthcare or managed care operations, with meaningful time managing a contact center or outreach function at scale. - Hands-on experience with Five9 or a comparable contact center platform, including campaign management, queue monitoring, and workforce reporting. - Demonstrated experience leading large frontline teams in a healthcare or managed care environment. - Familiarity with value-based care metrics: care gap closures, HEDIS, SDOH, HRA, AWV, and related quality programs. - Strong analytical skills and comfort making data-driven decisions in a fast-moving environment. - Excellent communication and interpersonal skills — able to lead across levels and collaborate effectively with cross-functional partners. - Knowledge of HIPAA and applicable healthcare compliance standards. - Bachelor’s degree in Business Administration, Healthcare Management, or a related field; Master’s degree a plus. - Proficiency in Google Workspace. Requirements - Clinical background or experience in a health plan or value-based care setting (nice to have). - Experience with Salesforce and Tableau (nice to have). Benefits - Competitive salary range of $90,000–$115,000. - Annual incentive bonus up to 5.75%. - Comprehensive medical, dental, and vision coverage. - 401(k) plan. - Generous paid time off, including your birthday off and 9 company holidays and a PTO accrual that grows with tenure. - Remote-first culture with periodic travel to our growth markets. - The chance to build something that matters — and to see the direct impact of your work on communities across the country.

• Ensure smooth administrative and quality operations of the CFA / training organization • Monitor regulatory obligations and manage administrative workflows • Implement and monitor quality processes (Qualiopi) • Organize and secure examinations • Continuously improve processes and structure tools • Supervise an administrative employee (apprentice/junior)