• Conduct internal customer research, analyze internal data and competitors to understand what are the experiences we need to build • Estimate potential upside, understand resourcing and build cases for investing in various features • Prioritize and sequence various features, build product roadmaps based on qualitative and quantitative analysis of the opportunities • Collaborate with cross-functional stakeholders to get buy-in and sharpen the understanding • Lay out product requirements and see through the execution and product launches, deciding on running certain interventions as features or experiments, and iterate to optimize the experience • Own execution end-to-end — including AI prototyping, and doing analysis with the support from the data team • Use all of the above to drive business metrics as an ultimate owner of your area

Role Description As a Product Coordinator at Accomsure, you’ll play a vital role in supporting customers displaced by property insurance claims by sourcing accommodation solutions. This includes managing reservations, negotiating favorable lease terms, and building relationships with property management vendors. You'll collaborate across teams to ensure seamless customer service while adhering to legal and policy standards. Job Responsibilities: - Reservations Management – act as a leasing agent offering accommodation, advice and facilitate tenancy through our preferred suppliers and source new supplier partnerships to add to our inventory. - Locate the most suitable accommodation and negotiate the best possible rates. - Secure favorable terms and conditions on each accommodation to optimize the customer benefit, experience, and agility of a claim lifecycle. - Process and confirm reservations or leases to ensure all details are accurately recorded and communicated. - Project manage any viewing or requirements needed to facilitate the accommodation. - Legal Adherence – ensuring all leasing or reservation practices comply with municipal, provincial and federal laws (i.e. Provincial Residential Tenancy Acts/Laws). - Policy Enforcement – implement and enforce property management policies and procedures, including those related to tenant rights and responsibilities. - Issue Management - address and resolve any issues or complaints from tenants or guests, coordinating with maintenance or other property related departments as needed. - Conflict Resolution - mediate conflicts between clients and property owners or management, working towards satisfactory solutions. - Follow established reservation procedures to optimize results and ability to think creatively to deliver solutions not part of a standard playbook. - Address new claims, gather requirements, input information into a CRM, manage the end-to-end process – balancing exceptional customer service and efficiency. - Solution Selling - assist the Claims team by managing customer requirements to suitable product solutions that may not always meet the customer’s desires but best fits their needs. - Effectively communicate (both written/email and verbal/phone) with all parties involved during an accommodation (i.e. claims coordinator, insured, landlord, suppliers, property management, real estate agents, adjusters and legal were necessary). - Support policyholders in understanding the temporary housing process within an insurance claim by providing exceptional customer service and support. - Prepare leases, contracts, payment authorization and other paperwork as required. - Apply time-management skills while dealing with multiple urgent tasks simultaneously. - Respond to changing requirements, issues and repair schedules and address as required. - Enter and collate accurate information for billing purposes. - Any other task as deemed necessary by management across Accomsure team. Qualifications - 1-2 years of experience in property management or a service-based industry such as hospitality, real estate, or travel and tourism is highly preferred. - Must be fluent in both English and Quebecois French. - Experience with conflict resolution and customer relationship management is advantageous. - Familiarity with Revenue Management strategies and best practices is desirable. - Proficiency in Microsoft Office Suite and experience using CRM platforms is an asset. - Demonstrated ability to prepare contracts, leases, and other formal documentation with attention to compliance and accuracy. Core Competencies - Effectively prioritizes and manages multiple tasks in a fast-paced and dynamic environment. - Adept at securing favorable terms, rates, and agreements with landlords and suppliers to meet client needs. - Possesses strong verbal, written, and interpersonal communication skills to liaise effectively with clients, vendors, and internal teams. - Delivers outstanding service by addressing customer concerns and providing clear guidance throughout the accommodation process. - Skilled in mediating disputes between parties to achieve mutually beneficial outcomes. - Ensures accuracy in documentation, reservations, and billing to maintain high standards of service. - Thrives in changing circumstances, responding promptly to new requirements, schedules, or challenges. - Works seamlessly with cross-functional teams to deliver efficient solutions and positive outcomes. - Thinks outside the box to develop innovative solutions for unique challenges in the accommodation process. - Maintains ethical standards and professionalism in all interactions with clients, vendors, and colleagues. Benefits - Flexible Health Coverage – Health, dental, vision and wellness benefits to support you and your family at a level you decide. - Financial Perks & Banking Discounts – Exclusive BMO “Bank at Work” program with fee waivers, credit perks, and mortgage discounts. - Employee Reward & Recognition Program – Earn SureBucks for outstanding work and redeem those for real rewards. - Global Travel Savings – Access exclusive hotel and flight discounts through our IATA and WestJet benefit programs (available from day 1). - Team Events That Actually Matter – Enjoy BBQs, social events, and seasonal celebrations (yes, partners are welcome!). - Everyday Savings – Special pricing on dry cleaning through our nearby partner, Tower Cleaners. Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.

• The Product Owner - Project Alignment sits at the centre of Product Owner & Project Management communication, supporting effective project execution. • You collaborate with other SpryPoint teams (e.g., Solutions Architects, Sales, Proposals) and Clients to facilitate resolutions. • You'll have real authority to bring development process knowledge into Project Manager conversations, helping Project Managers understand the 'why' behind tasks. • Highlight risks, keeping all areas aligned. • Retrieve and translate Project Management issues and Product Owner issues to keep everyone informed. • Push back on commitments that aren't feasible, and propose alternatives that are

• Be the owner of our Customer Data Visualization product and drive the long-term vision for a prescriptive, client-facing impact dashboard that surfaces the measurable value of our platform across growth, optimization, and cost savings — leveraging AI-first approaches to accelerate discovery, decision-making, and delivery. • Define and deliver KPI-driven dashboards that clearly demonstrate platform value through recommendations taken, automations executed, and measurable business outcomes. • Partner closely with Data Science, Engineering, and Client Success to align on metrics, data models, and insight generation pipelines that power the dashboard experience. • Translate complex datasets into intuitive, actionable visualizations that drive client understanding and decision-making. • Establish and track success metrics tied to dashboard adoption, engagement, and client outcomes — and use that data to drive continuous product iteration. • Synthesize qualitative inputs — including client interviews, support tickets, and survey feedback — using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy. • Ensure data accuracy, consistency, and reliability across all surfaced insights. • Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. • Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration. • Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment. • Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery. • Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity. • Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience. • Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust. • Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met. • Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability. • Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions.