• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed • Ensure accurate trip data is input in our systems • Demonstrate a personal commitment to producing high-quality work • Refer unresolved customer grievances to designated department for further investigation and resolution • Multitask effectively and efficiently to extract necessary information from multiple systems • Review and educate members on our services and their insurance coverage. • Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

Role Description We are looking for a detail-oriented, reliable, and client-focused Virtual Assistant — Customer Support Specialist to join Global Team and support our client’s customer communication, reporting, and follow-up processes. - Follow up with clients via email and other communication channels - Run audits and prepare reports for clients (training provided) - Maintain accurate client records and documentation - Support ongoing customer service and administrative tasks - Assist with internal reporting, tracking, and follow-ups - Communicate clearly and professionally with clients - Ensure tasks are completed on time and with strong attention to detail Qualifications - Strong written and verbal English communication - Basic proficiency with email and documentation tools - Comfortable working with reporting systems and internal tools (training provided) - Detail-oriented, organized, and consistent - Reliable, proactive, and responsible - Willingness to learn and adapt to new processes - Client-focused and professional communication style Requirements - Experience in customer support, administrative roles, or virtual assistance (bonus points) - Experience working with agencies or service-based businesses (bonus points) - Familiarity with CRM tools or dashboards (bonus points) - Experience in digital marketing environments (nice to have) Benefits - Competitive salary or hourly rate - Remote work flexibility - Supportive and collaborative work environment - Training and growth opportunities - Exposure to international clients and professional development

Role Description We're seeking a Client Support & Operations Coordinator to help manage client communication, oversee workflow organization, and ensure a smooth, professional experience from start to finish. This fully remote role is ideal for someone who is organized, adaptable, and confident balancing multiple responsibilities while working independently with the support of training, systems, and mentorship. - Coordinate client communication and day-to-day workflow tasks - Ensure timely responses, follow-ups, and support throughout the process - Organize schedules, confirmations, and operational updates as needed - Maintain accurate records and documentation of client interactions - Provide professional, solution-focused support in client-facing situations Qualifications - Strong communication, organizational, and multitasking skills - Customer service, coordination, or administrative experience preferred but not required - Comfortable working independently in a remote environment - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - Fully remote with flexible scheduling options - Training, onboarding, and ongoing mentorship provided - Growth opportunities within a supportive team environment - Hands-on experience managing workflows and client operations in a professional remote setting

Role Description We are looking for dependable and service-driven individuals to join our team as Remote Customer Support Representative. In this role, you will play a key part in assisting clients with questions, coordinating important details, and helping ensure a smooth and positive experience throughout the process. Working remotely, you'll support clients by staying organized, communicating clearly, and helping manage scheduling and updates. This position is ideal for someone who enjoys working independently while still being part of a collaborative and supportive team. Training and ongoing guidance are provided, making this a great opportunity for individuals looking to build skills in a remote setting. What You'll Do: - Provide friendly and professional support to clients through email and online platforms - Assist with scheduling, confirmations, and general coordination - Help keep client requests organized and up to date - Share accurate information and updates in a timely manner - Follow up with clients as needed to ensure a smooth experience - Maintain organized records of client interactions and details Qualifications - Strong communication skills with a customer-first mindset - Organized and able to manage multiple tasks efficiently - Self-motivated and comfortable working remotely - Detail-oriented with a focus on accuracy - Reliable and able to follow established processes - Comfortable using basic digital tools and systems Benefits - Fully remote, work-from-home flexibility - Flexible scheduling options to fit your availability - Structured onboarding and guided training - Ongoing team support and resources - Opportunity to grow and take on additional responsibilities over time Company Description