• You develop and own a scalable knowledge base as the central enablement product for our marketplace partners. • You create modern, user-friendly learning formats such as step-by-step guides, video tutorials, walkthroughs, and troubleshooting flows. • You work closely with the Technical Integration team to translate practical onboarding insights into clear, accessible content. • You analyze content performance, user behavior, and support requests to continuously optimize content and expand self-service resources. • You support faster partner activation and stronger feature adoption through effective content and communication strategies.

• You are responsible for the end-to-end partner journey within the Seller Central / Partner Hub and develop a scalable self-service experience for our marketplace partners. • You collect, prioritize, and structure requirements from Business Development, Technical Integration, Customer Success, and direct partner feedback. • You translate business requirements into clear user stories, problem statements, and user flows, and work closely with Product and Tech teams on implementation. • You analyze relevant KPIs such as onboarding duration, self-service rate, Seller NPS, and ticket reduction, and derive data-driven optimizations. • You identify opportunities for automation and process improvements to reduce manual effort and sustainably improve the partner experience.

• You own the end-to-end partner journey within the Seller Central / Partner Hub and continuously improve the self-service experience for marketplace partners. • You collect, structure and prioritize requirements from Business Development, Technical Integration, Customer Success and direct partner feedback. • You translate business requirements into clear user stories, problem statements and user flows while collaborating closely with Product and Tech teams. • You define and monitor relevant KPIs such as onboarding speed, self-service adoption, seller NPS and ticket reduction to drive continuous optimization. • You identify opportunities for automation and process improvements to reduce manual onboarding efforts and improve the partner experience.

• Key role in building a scalable enablement ecosystem for marketplace partners. • Working at the intersection of content, product, technical integrations and partner experience. • Creating modern learning and communication formats that drive impact. • Translating complex technical and operational processes into user-friendly and engaging content. • Continuously improving the partner onboarding journey. • Shaping and evolving the Knowledge Base as a strategic product to increase feature adoption.