Title: Senior Program Business Analyst HEALTH PROGRAM (Colorado, Oklahoma, Oregon REMOTE) Location: Denver United States Job Description: SENIOR PROGRAM BUSINESS ANALYST You are required to live in either Colorado, Oklahoma, or Oregon to be considered for this role. Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives. Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements. Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements. Reconciles financial and performance data to ensure reporting accuracy and compliance alignment. Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders. Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles. Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately. Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments. Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings. Up to 25% travel may be required. Basic Qualifications: - Bachelor's degree in public health, public administration, business administration, health policy, data analytics, economics, or related field required. - Minimum 4 years of experience supporting grant-funded, public-sector, or healthcare programs. - Experience supporting state or federally funded initiatives preferred. - Experience preparing structured reports, dashboards, or analytical summaries in compliance-driven or audit-visible environments. - Experience reconciling financial and performance data to support reporting accuracy. - Ability to independently manage multiple concurrent workflows and deadlines. - Experience supporting healthcare, public health, Medicaid, rural health, or safety-net provider programs preferred. #NMRH #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)

• Develop, maintain, and continuously improve daily, weekly, and intraday performance reports for contact center operations, including service level, AHT, adherence, abandonment, and occupancy metrics. • Design and deliver executive-ready dashboards and operational summaries, providing leadership with near real-time visibility into performance against KPIs and CMS expectations. • Conduct advanced analysis of contact drivers (e.g., benefits, enrollment, claims, billing) to identify trends, root causes, and opportunities to improve member experience and operational efficiency. • Build and maintain ad hoc and recurring analytical models to support operational decision-making, workforce planning, and transformation initiatives aligned with Caring Connections. • Partner with Data Engineering and Data Science teams to design and deploy scalable, automated analytic solutions and optimize data pipelines. • Validate and ensure data accuracy and integrity across telephony (ACD), CRM, Payroll, and WFM platforms. • Automate reporting processes to reduce manual effort, increase consistency, and enable faster decision cycles. • Monitor and report on KPIs tied to member experience, operational performance, and regulatory compliance.

Role Description As a Business Analytics Manager, you will be developing a robust insights framework, identifying growth opportunities, monitoring business performance, and delivering data-driven recommendations that improve commercial outcomes. What You’ll Do - Strategic Business Partnership & Performance Management - Act as a strategic link between Finance and business (Supply & Demand), driving performance through KPI management, forecasting, and data-driven insights. - Consolidate and oversee revenue and operational forecasts, proactively identifying risks, opportunities, and performance improvement levers. - Drive business performance reviews and provide actionable recommendations to improve commercial and financial outcomes. - Operational Analytics & KPI Framework - Own and develop end-to-end funnel KPIs in close alignment with Supply and Demand functions. - Partner with BI to build scalable data models and frameworks for budgeting and rolling forecasting. - Develop and maintain unified dashboards for revenue and cost performance tracking. - Monitor performance, prepare insights, and business commentary for quarterly and regional reviews. - Commercial & Profitability Analysis - Lead profitability analysis and ROI evaluation across partners, products, and initiatives. - Analyze key operational drivers (inventory utilization, fill rate, eCPM, partner performance) to support decision-making. - Design and implement unit economics models at the project and regional levels. - Ensure consistent and robust cost allocation across departments and geographies. - Support pre-deal evaluation of partner economics and ensure ongoing ROI tracking. - Market Benchmarking & Growth Analytics - Establish and track financial benchmarks vs competitors (margins, cost efficiency, cost-to-revenue ratios). - Conduct market and pricing analysis to support expansion into new markets. - Quantify new revenue streams and build business cases and ROI models. - Support definition and tracking of commercial strategy, revenue plans, and annual priorities. Qualifications - Bachelor's or Master's degree in Business Analytics, Engineering or a related field. - 7+ years of proven experience in finance, financial planning, or business analytics, or leading Business and Strategy Analysis roles. - Strong analytical, mathematical and quantitative skills using one or more tools: e.g., SQL, Python, R, SAS, Excel power user. - Advanced proficiency with visual analytics platforms (e.g., PowerBI, Tableau, Qlik). - Experience translating analysis findings into actionable insights. - Strong analytical skills with a high level of attention to detail. - Excellent communication and presentation skills. Requirements - Proactive and results-driven approach. - Strategic mindset combined with a hands-on, practical attitude. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Strong team player with well-developed cross-functional collaboration skills. - High level of accountability, integrity, and business ethics. - Languages proficiency: Ukrainian — Fluent, English — Advanced. Benefits - Innovative and collaborative work environment. - Openness and transparency in company culture. - Opportunities for personal and professional growth. - Valued contributions and ideas. Company Description MGID is a global advertising platform helping brands reach unique local audiences at scale. We empower brands and publishers to work together transparently through our privacy-first targeting technology to enable advertisers to drive performance and awareness, and publishers to retain and monetize their audiences. Today, we’re creating unique technologies and with your help, we are looking to aim even higher.

Role Description Act as the bridge between customers’ commercial, R&D, and operations teams and the technical delivery team. Elicit, document, and translate business needs into functional requirements for Salesforce solutions supporting the integration. Qualifications - Experience in bridging technical and non-technical teams. - Strong documentation skills for functional requirements. - Familiarity with Salesforce solutions. Requirements - Ability to work collaboratively across various teams. - Strong communication skills. - Experience in a similar role is preferred. Benefits - Inclusive workplace culture. - Opportunities for personal and professional growth. - Commitment to employee well-being. Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - Part of the $4.8 billion RPG Group. - Community of 10,000+ innovators across 30+ global locations. - Core values: One Zensar, Nurturing, Empowering, and Client Focus.