• Book, close, and transmit repair orders using Reynolds & Reynolds software. • Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents. • Stay informed about claims developments, coverage standards, and updates to manufacturer policy. • Participate in manufacturer webinars and internal reviews. • Reconciling Warranty Receivables Schedules using provided Accounting tools. • Accurately document all claim activities in the management system. • Provide regular claim status reports and review trends with management team.

• Design, configure, and maintain the LMS structure to align with organizational learning strategies. • Set up courses, learning paths, curricula, and certifications in a logical, user-friendly format. • Manage user roles, permissions, and access controls to ensure appropriate system use. • Oversee onboarding and offboarding processes within the LMS. • Customize the LMS interface and functionality to meet learner and client needs. • Generate and analyze reports on training effectiveness, including completion rates, engagement, and learner performance. • Provide insights to stakeholders to support decision-making and continuous improvement. • Perform routine system maintenance, updates, and patch management. • Troubleshoot technical issues such as system errors, bugs, and access problems. • Collaborate with LMS vendors and IT teams to resolve system-related challenges. • Integrate LMS with internal systems (HRIS, CRM, etc.) and third-party tools. • Provide end-user support, including troubleshooting login and navigation issues. • Develop job aids, guides, and training sessions to improve LMS adoption.

Role Description Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and “all-things-digital” solutions, is seeking a highly skilled and experienced Senior Jira Administrator/Atlassian Specialist to join our dynamic team on a full-time basis. - Configure, operate, maintain, and continuously improve Jira-based solutions - Expand and maintain Jira automation - Create scripts using tools such as ScriptRunner - Configure and administer Jira projects, workflows, permission schemes, screens, roles, and user groups - Create and manage dashboards, reports, filters, metrics, and KPIs - Participate in Atlassian architecture and solution design - Configure and support Jira and Confluence solutions - Support rollout activities and system adoption - Analyze and resolve complex technical and process-related issues - Maintain documentation of configurations, processes, and system changes - Support system maintenance, updates, migrations, and production troubleshooting - Ensure stable, scalable, and high-performing Jira operations Qualifications - Strong experience in Jira Administration, ideally with Jira Data Center - Experience with Jira Cloud - Solid knowledge of project configuration, workflows, permission schemes, screen setups, and authorization concepts - Experience with user, role, and group management - Strong understanding of workflow and business process optimization - Experience with Jira automation and scalable process design - Agile experience, including Scrum and/or Kanban - Hands-on experience with Jira plugins such as ScriptRunner, SecureFields, IssueMatrix, Rich Filters, Better Excel Exporter, Apwide File Field, and X-ray - Experience integrating Jira with Confluence and other Atlassian tools - Experience with REST APIs and system integrations - Ability to create and customize dashboards, reports, filters, metrics, and KPIs - Experience with system updates, data migrations, and troubleshooting in production environments - Strong analytical skills and a structured working style - Ability to work independently and take responsibility for assigned tasks - Understanding of retail processes, especially In-&-Out promotion planning, is a plus - English language at B2 level Requirements - Nice to Have: German language skills at B2 level - Experience with both Jira Data Center and Jira Cloud - Experience in retail or promotion planning environments - Experience participating in Atlassian architecture design

Role Description We are seeking a highly organised and detail-oriented Money Market Administrator / Officer to join our team. This role combines administrative support, client servicing, transaction processing, and compliance responsibilities within a money market environment. The ideal candidate will be proactive, accurate under pressure, and comfortable managing multiple priorities while delivering excellent client service. Key Responsibilities - Client Administration & Support - Manage daily emails, correspondence, and telephonic enquiries - Respond to client queries (balances, statements, general requests) - Assist clients with documentation (e.g. withdrawals, mandates) - Maintain professional client communication via email, phone, and other channels - Schedule and attend client meetings where required - Action ad hoc client and internal requests - Transaction Processing & Money Market Operations - Receive and record client transactions (telephonic/email instructions) - Ensure all transactions received before cut-off time are processed same day - Execute transactions on systems (Investec CCM and Nedbank Corporate Saver) - Make and schedule payments - Open new client accounts and update client profiles - Compile and print daily transaction schedules for approval - Maintain accurate transaction records - Compliance & FICA (KYC) Management - Ensure full FICA compliance and documentation for all clients - Review client information and conduct periodic risk reviews - Follow up with clients for outstanding or non-compliant documents - Assist with completion and verification of mandates - Ensure mandates and FICA are approved prior to account opening - Submit documents for authorisation and system updates - Systems & Record Management - Capture and maintain accurate client records on Elite (CCM) system - Scan, link, and file all documents (FICA, mandates, transactions, correspondence) - Link email communication and recorded calls to client profiles - Store and manage call recordings on OneDrive - Maintain organised digital and physical filing systems - Foreign Exchange & Reporting - Prepare Balance of Payments (BOP) forms for foreign transactions - Liaise with banks and third parties to finalise forex deals - Track and allocate associated client charges - Reconciliations & Reporting - Perform daily system reconciliations and audit trail checks - Balance money market systems with reports and working papers - Prepare and distribute daily, weekly, and monthly reports to clients - Maintain accurate audit documentation - Team Support & Projects - Support team members and management as required - Assist with ongoing projects and process improvements - Contribute to maintaining efficient operational workflows Qualifications - Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Strong administrative and organisational skills - High attention to detail and accuracy - Strong communication and client service skills - Ability to multitask and prioritise effectively Requirements - Ability to work under pressure in a fast-paced environment - Self-motivated and proactive - Strong sense of responsibility and accountability - Team player with a collaborative mindset - Ability to take initiative and solve problems independently Ideal Candidate Profile - Experience in banking, foreign exchange, or financial services environment - Knowledge of FICA / KYC requirements - Exposure to transaction processing and client account management - Comfortable working with financial systems and reporting Benefits - Opportunity to work in a dynamic environment within a high-performing team - Exposure to both operational and client-facing functions