• Work directly with the CEO, Head of Business Operations, and Head of Clinical Operations to own dozens of relationships with provider groups, ensuring customer satisfaction and retention. • Serve as the primary point of contact and subject matter expert for all RCM-related questions, issues, and escalations from provider partners. • Onboard new customers, ensuring fast, smooth implementation of Flagler's tech platform and services - including integration touchpoints with in-house staff and third-party billing vendors. • Manage and monitor third-party billing partner relationships on behalf of customers, holding vendors accountable to performance benchmarks and SLAs. • Oversee and advise on front-end RCM operations, including prior authorizations, insurance eligibility verification, and patient benefit checks to minimize claim denials at the source. • Monitor and guide back-end RCM operations, including accounts receivable (AR) work-down, denial management, appeals, and collections follow-up. • Create and present monthly reports to customers demonstrating Flagler's impact on clinical and financial outcomes - critical to the core operations and growth of the business. • Identify revenue leakage and reimbursement gaps across the patient journey and collaborate with customers and billing partners to remediate. • Gather and relay RCM and operational feedback from customers to Flagler leadership to inform product development. • Collaborate with sales and tech teams to ensure a seamless customer journey. • Respond to and resolve ad hoc clinic and patient requests efficiently, enhancing their overall experience.

• Manage a portfolio of 25-30 self-insured employers with 1k-20k total covered lives. • Lead all key activities including ongoing service delivery, relationship building at the executive and lower levels, account strategy development, project expansion to meet growth targets and contract renewals. • Coordinate closely with your clients and marketing to develop communication strategies that drive member enrollment. • Serve as the connective tissue between Cylinder Clients and key internal stakeholders such as Product and Engineering, Finance, Sales, Member Services and Clinical Operations. • Provide exceptional account management throughout the project and contract lifecycle, ensuring continuous client satisfaction and support. • Cultivate strong relationships across all levels within client organizations, including main points of contact and decision-makers, to foster partnership success. • Drive annual revenue retention and growth by developing and executing account plans aligned with client and company objectives. • Leverage data insights to inform and adapt account strategies. • Interpret and effectively communicate ROI and clinical metrics to clients, highlighting their crucial value to both their organization and the Foodsmart partnership. • Lead the delivery of marketing campaigns that boost enrollment and engagement, ultimately contributing to client satisfaction. • Collaborate with the Cylinder marketing team, utilizing your expertise to tailor existing materials and co-create new campaigns that address specific client needs.

• Support therapists and health experts across the entire partner lifecycle and build long-term, trust-based relationships • Coordinate onboarding of new partners and handle inquiries professionally via email, phone and ticketing system • Own the end-to-end processing of partner orders in close collaboration with Logistics and E‑Commerce • Optimize recurring processes such as order workflows and onboarding journeys to shorten lead times and reduce error rates • Maintain partner and interaction data accurately in the CRM and track relevant KPIs such as activation rate and partner satisfaction • Coordinate interfaces between field sales, Marketing, Logistics and E‑Commerce for consistent and timely solutions • Create and update partner materials together with the Marketing team (e.g., info sets, product updates) • Support the strategic expansion of the expert network through structured communication and be occasionally willing to travel for partner meetings or events

• Serve as a product expert and advocate for mental health, supporting one of Spring Health’s largest and most impactful partners. • Ensure utilization metrics are achieved by partnering with your customer to promote Spring Health across their employees. • Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts. • Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals. • Develop and manage positive relationships with your customer, consultants, and key stakeholders to build trust and ensure satisfaction. • Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by: • Developing timely, actionable account plans • Managing census files efficiently • Designing and executing member engagement communications • Preparing and presenting business reviews to senior HR executives • Delivering insightful, data-driven recommendations aligned with customer success metrics • Developing renewals strategy and delivering proposals/contracts • Managing the end-to-end deal cycle (procurement process) • Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams. • Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings. • Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies.