• Design and implement work flow processes within Intelligent Office • Identify and implement process improvements • Manage SLAs across the team • Ensure all customer service practices align with industry regulations and internal policies • Regularly review and update compliance protocols related to customer interactions • Develop and monitor service level agreements to ensure team performance meets the company standards • Prepare and present regular report to Senior Management on all aspects of the services offered • Collaborate with the whole of the Personal Advice Team to ensure a cohesive approach to client service • Facilitate communication to address customer needs effectively • Lead, mentor and develop the client service team, fostering a culture of high performance and continuous improvement • Conduct regular training sessions relevant to the business needs • Build and maintain strong relationships with clients to ensure their needs are met and exceeded • Act as a primary point of contact for escalated customer issues, ensuring timely and effective resolution • Support customer engagement activity and ensure customers are actively supported throughout their journey.

Role Description Looking for motivated individuals who want more out of their income and career. This is a remote opportunity where you’ll work directly with individuals who have requested help understanding their financial protection options. No cold outreach. If you’re someone who is competitive, coachable, and willing to put in the work, this can be a strong income opportunity with long-term growth. What You’ll Be Doing - Speak with clients who have requested information - Help families understand available benefit options - Guide clients through a simple enrollment process - Build long-term relationships and client portfolios Qualifications - Individuals tired of capped hourly income - Competitive, self-motivated people - Those willing to learn and follow a proven system - Sales experience is helpful, but not required Requirements - Those looking for a fixed hourly paycheck - Individuals unwilling to be coached - People who need constant supervision Benefits - Pre-qualified inbound leads (no cold calling) - Step-by-step training system (no experience required) - Remote work environment - Flexible schedule (full-time or part-time) - Ongoing mentorship and support - Performance-based income - Competitive commissions with unlimited potential - Opportunities for leadership and team-building Next Step If you’re open to learning more, apply to schedule a quick overview of the role and see if it’s a fit. *All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Provide service coverage for a FA/PWA/team • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships • Executing money movement transactions at the request of the client and/or FA/PWA/team • Answering general non-investment related questions concerning client accounts • Onboard and maintain client accounts, including collecting client information and required documentation • Assist FAs / PWAs/ teams in delivering against their business plan and client service model

Title: Client Services Assistant - Small Animal Medicine Location: Manhattan United States Job Description: About This Role The Client Services Assistant will serve as the primary liaison between clients and the clinical care team within assigned Small Animal Medicine service areas. This role ensures smooth communication, accurate scheduling, and consistent follow-up to support high-quality patient care. This individual must maintain a professional, compassionate, and service-oriented attitude while learning the unique workflows and communication preferences of the clinical teams they support. Worksite Description This position is On-site. All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho. What You'll Need to Succeed Minimum Qualifications: - Requires a high school diploma (or equivalent) and one year of relevant experience. Requirements may be met through a combination of education and experience. Preferred Qualifications: - Prior customer service experience in a fast-paced environment. - Two or more years of experience in a veterinary setting. - Knowledge of medical terminology, diseases, and symptoms. - Strong multi-tasking skills. - Ability to make sound decisions in a stressful situation. - Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow. - Excellent communication (written and verbal) and strong interpersonal skills. - Adaptable to different computer systems/advanced computer skills. - Flexibility and willingness to help other teammates. - Ability to answer multiple phone lines. - Ability to perform word processing and data entry procedures on a personal computer. - Willing and able to master new techniques. Sponsorship eligibility: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Anticipated Hiring Pay Range $15.50 - $16.50 per hour You may also be interested in Administrative Office Manager Manhattan K-State Athletics Inc (Agcy) Registered Nurse Manhattan Lafene Student Health Center Livestock Production Assistant Parsons SE Research Ext Center Parsons Why Join Us: Kansas State University offers a supportive and inclusive community, dedicated to your professional growth. While specific benefits may vary by position, many roles come with comprehensive packages that support your well-being and work-life balance, including health and life insurance, retirement plans, and generous paid time off. To learn more about benefits that are available for various positions, visit our benefits overview page. Work Authorization and Sponsorship: Employees must be authorized to work in the United States at the time of employment. International candidates who require employer-sponsored work authorization are welcome to apply. Eligibility for visa sponsorship depends on several factors, including but not limited to, the job's occupational requirements, specific duties, wage level, the candidate's qualifications (such as degree field) and available departmental resources. As a result, not all positions or applicants will be eligible for sponsorship. Equal Employment Opportunity: Kansas State University is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, disability or status as a protected veteran. Remote and Hybrid work options: Some positions are eligible for remote or hybrid working arrangements. An employee who is working in a remote or hybrid capacity for K-State must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. Remote and hybrid work arrangements are not available for anyone who resides in the state of Idaho. Relocation to Kansas: Kansas participates in the MakeMyMove program, which connects eligible newcomers with participating communities offering financial incentives, housing support, and local perks to help make your move easier and more rewarding. If relocating from outside of Kansas you can visit the site to apply online for the program incentives. Background Screening Statement: Upon acceptance of a contingent offer of employment, a candidate may be subject to a background check per K-State's background check policy. Interview Preferences: Kansas State University honors interview preferences for qualified applicants who are veterans or individuals with disabilities. Eligible applicants who meet the minimum qualifications, submit all required application materials, and submit required preference documentation by the closing date on the job advertisement will be granted a first-level interview. The disability and veteran interview preferences do not apply to student employment positions, temporary positions, athletics positions, academic and administrative department heads*, positions that require licensure as a physician, and positions that require that the employee be admitted to practice law in Kansas. - Heads of Departments refers to any individual holding a primary leadership role responsible for the overall strategic direction, management and operational oversight of a recognized academic or administrative unit within the university. To learn more about interview preferences at K-State, please visit our interview preferences page.