• Act as the single accountable technical owner from purchase through stable production • Drive the first production workflow and reduce time-to-production • Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades • Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts • Set up alerting to catch issues before customers do • Work on your assigned customers' most difficult tickets and problems • Identify and remove activation blockers early before they become escalations • Optimize costs and performance with customers • Build and execute a KPI-driven success plan tied to production outcomes • Define standards for patterns, training, governance, and operational readiness • Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery • Proactively manage technical risk, migrations, and architectural debt • Set and validate reliability, observability, and operational standards • Monitor health signals and intervene before the customer knows they're happening • Lead technical reviews, readiness checkpoints, and maturity assessments • Certify teams and workloads as production-ready • Surface growth signals based on usage, maturity, and confidence • Partner with customers, Growth AEs and Solution Architects to unlock new workloads • Translate production success into clear technical narratives for renewal and growth • Advocate for customer needs and real-world patterns internally

• Develop, maintain, and optimize backend services using Node.js and Python. • Build and manage APIs and real-time communication channels using WebSockets. • Design, implement, and maintain database solutions using SQL. • Implement workflows and automation using PandaDoc APIs. • Work with AI agents and machine learning models to integrate intelligence into business workflows. • Troubleshoot, optimize, and ensure high performance and reliability of backend systems.

• Design and build high-correctness Rust services that sit on critical platform paths • Introduce Rust into areas where safety, determinism, and performance are essential • Own systems from architecture → implementation → rollout → operations • Make real decisions around concurrency, async boundaries, data integrity, and failure modes • Work across service boundaries in a polyglot environment (Rust alongside other stacks) • Collaborate with product, design, and frontend engineers to build systems that are technically sound and product-aware • Improve reliability, observability, and system behavior through design, not just patching • Mentor other engineers and raise the bar on system quality and ownership

• Identifying and eliminating backend performance bottlenecks by profiling PHP applications, analyzing MySQL/MariaDB query performance, and optimizing Memcached usage across Automattic’s products. • Building and improving performance observability—developing dashboards, instrumentation, and automated detection that surface regressions before they reach production, and give engineering teams clear, actionable data. • Partnering with product and platform engineers to review code and architecture through a performance lens, advocating for efficient database access patterns, caching strategies, and backend design decisions. • Raising the performance bar across engineering by documenting best practices, contributing to internal guidelines for PHP and database performance, and mentoring teams on how to write backend code that scales. • Proactively searching out performance issues and working to resolve them. • Deep dives on individual sites, working alongside support staff and engineers to address customer performance issues.