• Function as first-level support for client’s end users, networks, and server issues. • Troubleshoot software, hardware, and operating system issues. • Create detailed documentation of issues. • Take incoming phone calls and emails from clients experiencing issues. • Provide empathic customer support in a courteous and friendly manner. • Resolve or escalate issues per clients Service Level Agreements. • Maintain professional communication and demeanor. • Escalate higher-level issues to appropriate resources for in-depth investigation. • Advise management of required updates or corrections to Wiki/KB. • Stay abreast of advances in technologies and further education in emerging technologies.

• Function as first-level support for client’s end users, networks, and server issues. • Troubleshoot software, hardware, and operating system issues. • Create detailed documentation of issues. • Take incoming phone calls and emails from Core BTS clients experiencing issues. • Provide empathic customer support in a courteous and friendly manner. • Timely resolve or escalate issues per clients Service Level Agreements. • Maintain professional communication and demeanor. • Escalate higher-level issues to appropriate resources for in-depth investigation. • Communicate (verbal and written) with engineers on shift to ensure tickets are addressed. • Handle incidents according to Wiki/KB documentation. • Advise management of required updates or corrections to Wiki/KB. • Stay abreast of advances in technologies and further education in emerging technologies.

• Preparing, coordinating, and managing bids, tenders, or proposals in response to requests for proposals (RFPs), requests for quotations (RFQs), or other procurement solicitations • Reviews, prepares, & processes global and high profile complex formal RFPs • Assess requirements and compliance guidelines of RFPs • Facilitates RFP kick-off calls and additional implementation calls with business owners and leadership • Coordinates response material from all pertinent parties and departments (i.e. Sales, Contracts & Pricing) • Cross references product matches to provide equivalent or alternative product solutions to the customer • Reconciles the pricing and units of measure (quantities) for final document presentation • Create and Manipulate large data sets within Excel Spreadsheets (V-Lookup, Pivot Tables, etc.) • Analyzes complex RFP’s with account owners to ensure margin protection and ability to comply upon contract award • Ensure critical RFP deadlines are met and the RFP submission is complete and without errors • Contacts customers and vendors to collect information and respond to inquiries when necessary • Monitors RFP/Bid mailbox and serves triage role, assigning tasks to appropriate person • Acts as liaison and support for associates in Coimbatore office who are handling daily Bid workload • Works closely with Contracts team regarding legal matters and advises team accordingly • Use of RFP Evaluation Chat GPT in support of proposal writing • Recaps processed proposals for win/loss status • Utilizes Microsoft Teams to record daily RFP and Bid activity • Assist with Training of new Bid Coordinators on RFP Process and Excel Skills • Performs other duties as assigned

Title: Senior Financial Analyst- Pediatrics Location: Remote within the United States Full-time Job Description: Within the Stead Family Department of Pediatrics, assist with Operating Budget development, submission and implementation. Oversee monthly accounting, workflow, reporting, variance analysis and reconciliation processes. Perform financial analysis and develop proforma for business and strategic initiatives. This position is eligible for remote work. Remote work must be performed at a location within the state of Iowa and comply with the remote work program and related policies. Financial Oversight, Reporting & Analysis Incentive Plan Administration - Create, validate, and disseminate incentive plan reports. - Track RVUs across providers. - Manage penalty tracking including Charge Lag, Documentation Deficiency, Bumped Clinic, Compliance, and DRG (CDI) Queries. Ad Hoc Reporting & Financial Tracking - Respond to ad hoc report requests from providers and executive leadership - Assist the Finance Manager with annual budget preparation and salary posting - Complete mandatory reconciliations and report following pre-established processes. - Assess variance reports on revenue, expense, and other statistical measures. Prepare highly specialized reports as requested. Financial Analysis and Planning - Perform complex financial and statistical analysis utilizing expert knowledge of financial systems. - Utilize decision support/data warehouse systems to develop proforma and business analysis for programmatic and strategic initiatives. Revenue Cycle Management Billing, Coding & Payor Relations - Participate in monthly cross‑department meetings and act as a liaison for denials, appeals, payer relations, and coding inquiries. - Address unresolved patient billing questions and manage patient follow‑up communications. - Manage CARTS ad hoc requests and oversee Pre‑Service CARTS workflows. - Provide coding support to providers, including guidance on new services, workflow questions, and chargemaster inquiries. - Act as the HCIS build contact for new services, ensuring accurate charge capture and system configuration. Metabolic Formula Coordination - Maintain and update the Formula Orders Spreadsheet, including pricing and documentation accuracy. - Serve as the primary contact for PCD/PFS questions related to metabolic formula processes and Charity Care considerations. HCIS, Chargemaster & Provider Specialty Codes - Manage new bill area setup, provider/APP bill area requests, and Allowed Services reviews. - Coordinate bill area mapping for revenue across divisions. - Serve as the liaison for Provider Credentialing with CSO, PCD, and HR, validating new provider taxonomy and Medicare assignments. Compliance with Policies, Regulations and Laws and Operational Oversight - Advise and guide divisions within department on compliance requirements related to billing, coding, and revenue cycle processes, ensuring adherence to organizational policies, regulatory standards, and applicable laws. Leadership and Training - Deliver best‑practice training to staff and support ongoing education related to revenue cycle processes. - Recommend and assist in developing training solutions that improve the accuracy, efficiency, and effectiveness of financial transactions, billing practices, and coding processes. - Advise departmental leadership on appropriate financial controls and compliance requirements related to billing, coding, and revenue cycle operations. - May provide functional and or administrative supervision (direction, assignments, feedback, coaching and counseling) to assure outcomes are achieved. Strategic Planning - Assist in coordination/preparation of analysis for strategic plans in support of DEO/ administrator. Education Requirements - Bachelor's degree in business administration/accounting/finance/management information system, or an equivalent combination of education and experience. Required Qualifications - Knowledge of medical coding and revenue cycle processes (CPT/ICD codes, chargemaster, payer billing workflows). - Minimum of three years' experience in finance and or an accounting related field. - Advanced Excel skills including Pivot tables, VLookup, Sumifs. - Demonstrated experience with database queries or computer programing. - Demonstrated excellent verbal and written communication and interpersonal skills. Desired Qualifications - Experience with medical coding and revenue cycle processes. - Experience with healthcare billing systems (HCIS, Epic, or similar). Position and Application details: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission: - Resume - Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions, please contact pedsuichildrenshr@healthcare.uiowa.edu This position is not eligible for University sponsorship for employment authorization. Additional Information - Classification Title: Senior Financial Analyst - Appointment Type: Professional and Scientific - Schedule: Full-time - Work Modality Options: Remote within Iowa Compensation - Pay Level: 4B Contact Information - Organization: Healthcare - Contact Name: Natasha Johnson - Contact Email: pedsuichildrenshr@healthcare.uiowa.edu