Role Description REMOTE POSITION - Actively Hiring ($17 per hour with monthly bonus opportunities) LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Work with clients’ customers to address inquiries and concerns related to the customer’s account, improve collections on accounts through active communication, initiate appropriate action, and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client. BCA Financial Services, Inc. is seeking detail-oriented full-time Collections Specialists. If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your hard work and performance, apply today! Compensation & Benefits - $17/HR with monthly bonus opportunities - Monday through Friday schedule - Medical, GAP, Dental, Vision, and Voluntary Life insurance - 401k with a company match - Paid time off and Paid holidays Essential Functions - Make outbound and receive inbound calls and maintain clear and concise documentation of all attempts and/or contacts made and received directly on the computerized collection system - Encourage payment in full on accounts through credit card, check and pertinent health care coverage or if appropriate, schedule partial payment plans - Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues - Maintain assigned productivity standards and meet assigned performance standards on a consistent basis - Effectively communicate and accurately process account updates, changes - Demonstrate accuracy and thoroughness, look for ways to improve and promote quality, apply feedback to improve performance, monitor own work to ensure quality - Demonstrate a strong working knowledge of, and comply with, the Federal Fair Debt Collection Practices Act (FDCPA), the Florida Commercial and Consumer Collection Practices Act (FCCCPA), the Fair Credit Reporting Act (FCRA), the Health Insurance Portability and Accountability Act (HIPAA) and other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements - Have a quiet and private workspace. - High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). - Wi-Fi and hotspots are not supported. - Must connect to modem via 50 ft. ethernet cable - You must meet all the technical requirements prior to the first day of training. - You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA. - We will provide you with the equipment needed to be successful. Qualifications - High school diploma or equivalent - Minimum of 1 year working in a call center environment with a focus in customer service, billing or collections - Effective interpersonal and human relations skills - Effective verbal and written communication skills - Strong understanding of principles for providing effective customer service including customer needs assessment, meeting quality standards for service and continual evaluation of customer satisfaction - Basic Knowledge of medical terminology - A proven track record of strong negotiation and trouble shooting skills - A persuasive style of communication, stimulating and motivating others to action while being aware of and responsive to their needs and concerns - Above average critical thinking skills

• Develop, maintain, and enhance Accounts Payable reporting and dashboards to support operational visibility and decision-making • Ensure accuracy, consistency, and timeliness of data presented in dashboards and recurring reports • Monitor key performance indicators (KPIs) and provide insights into trends, risks, and opportunities • Analyze payment and spending activity and assist with reporting, communications, and operational support as needed • Support transaction matching, reconciliations, and finance-related projects • Adhere to internal controls, audit requirements, and compliance standards • Provide documentation and support for internal and external audits • Identify root causes of errors or non-compliance and recommend corrective actions • Serve as a subject matter expert for Accounts Payable systems and tools, including ERP and workflow platforms • Identify process inefficiencies and participate in automation and continuous improvement initiatives • Support user acceptance testing (UAT), system enhancements, and implementation of process changes • Assist with maintaining process documentation, training materials, and internal knowledge resources • Provide guidance and informal mentoring to Accounts Payable team members • Assist with onboarding and training activities • Act as a resource for policy interpretation and process-related questions • Perform additional duties as assigned by management • Partner with Procurement, Finance, Operations, IT, and vendors to resolve issues and improve end-to-end Accounts Payable processes • Communicate professionally and effectively with internal stakeholders and external partners

• Develop and obtain approval or adoption of specifying HPS products at end users and engineer firms. • Manage assigned territory to ensure effective, efficient and economical achievement of sales objectives. • Conduct sales calls on targeted customers, distributors, consultants, and end users. • Train distributor personnel to sell and promote Hubbell products. • Manage distributor relationships including joint sales & marketing promotions, inventory review and quote feedback. • Service distributors, contractors and end users by generating demand for product. • Conduct sales training, internal and external, within the territory as directed by Management. • Conduct formal sales presentations to various groups, distributors and end-users. • Communicate to various types of end-users in a variety of ways, either by letter, telephone, small group meetings, person to person meetings, Trade Shows and/or business-oriented social functions. • Service distributors and end-users while creating demand for the Company’s product offering. • Build rapport and strong relationships with end-users, contractors, distributors and specifying influences. • Assist with customer requests for literature, catalogs, technical details, drawings, and cross-reference information. • Act as a liaison between customer and the manufacturing plant for successful resolution product problems. • Generate monthly report on assigned territory. • Coordinate invitations, registrations, and marketing fund deductions for shows. • Qualify sales leads and route for action. • Demonstrate leadership qualities through exemplary work ethic and selling skills, earning the respect of both customers and peers. • Acquire superior product and Company policy knowledge and have the ability to communicate this information to distributors and customers. • Demonstrate excellent time management skills and maintain accurate account records

• Answer inbound phone calls and manage inbound customer and prospect enquiries promptly and professionally - acting as the primary internal point of contact for 1,500+ annual enquiries. • Qualify incoming enquiries, identify customer needs, and progress opportunities through the sales pipeline to close. • Coordinate and schedule customer consultation appointments for the relevant BDM in the field when a customer requests an in-person meeting. • Work closely with BDMs to ensure seamless handover of field-based opportunities, providing strong internal support so they can remain active in the market. • Prepare accurate and timely quotations, room designs, and product recommendations for customers. • Maintain an accurate and up-to-date CRM, ensuring all enquiries, opportunities, and customer interactions are recorded and followed up promptly. • Provide support to the tender function as capacity allows, assisting the Tender Specialist with submissions, documentation, and coordination. • Build and maintain warm, professional long-term relationships with customers, inspiring them with new products and thought leadership, provided by our in-house marketing team. • Conduct outbound calls to prospects and existing customers as capacity and business needs evolve, with the primary focus in early tenure remaining on inbound enquiry management. • Implement sales campaigns and strategies developed by the sales leadership team to increase market penetration and customer retention. • Deliver consistently to the Sebel brand proposition, ensuring every customer interaction reflects positively on the brand.