• Lead interviews for potential Posting staff and Team Lead candidates. • Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines. • Provide ongoing training and mentorship to staff. • Monitor productivity standards and quality, ensuring all team members meet expectations. • Review team member quality and coach and mentor team on any negative trends. • Assess team member performance daily and provide coaching if key metrics are not achieved. • Escalate employee deficiencies to management if coaching does not result in improvement. • Communicate team and individual progress with the Shared Services Manager. • Administer disciplinary actions and implement Employee Success Plans as needed. • Promote a positive work environment and encourage teamwork. • Ensure the accuracy and approval of team member payroll. • Complete performance evaluations for all staff. • Track and resolve outstanding monies/EOB’s that can’t be posted. • Ensure client policies around denial posting, contractual write offs etc. are followed. • Stay up to date with payer updates and process changes to ensure accurate posting. • Lead and participate in daily shift briefings. • Investigate problem accounts as identified. • Escalate unresolved client IPO issues to management. • Train all new hires on both client and Currance workflows. • Collaborate with management to develop policies. • Participate in limited travel as required. • Complete all assigned projects in a timely manner. • Perform additional duties as needed.

Role Description - Responsible for graphic design project needs across the Marketing department (and broader Skillable organization) in support of internal and external customer consumption. - Partner with stakeholders in ensuring a clear understanding of the development needs of graphics that represent our company across channels including ads, brochures, PowerPoint presentations, etc. - Balance multiple project priorities while establishing project timelines and deadlines and strict copyediting review processes of all completed materials. - Contribute to marketing projects with helping to develop brand strategies and creating visual content for online brand presence. - In support of PR/AR, schedule communications, interviews and maintain relationships with vendors and media. - Assist in the creation of promotional content including email templates, brochures, ads, graphics, etc. - Manage and own the social media calendar alongside the communications team, as well as, posts and visual identity. - Produce weekly and monthly reports that help gauge the effectiveness of branding and communication efforts. - Assist in providing and disseminating communications and updates of regular internal brand and graphic related assets. - Partner with Marketing team leadership on strategic goals in support of Skillable’s OKRs. - Represent Skillable professionally during webinars, customer meetings and corporate events as required. - Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. - Other strategic business initiatives or special cross-functional project involvement as required. Qualifications - Bachelor’s degree in related field or relevant individual/educational/professional experience. - 2+ years of relevant professional experience producing graphics and content. - Experience using the Adobe Creative Suite, Microsoft Office and Canva. - Plus web conferencing and internal communication software experience (Teams). - Experience with Hubspot and Foleon a plus, but training provided if needed. - Strong creative and analytical skills. - Detail oriented, organized and adaptable to changing needs and priorities. - Experience working cross-functionally and promoting collaborative partnerships to drive results, including senior leadership. - Comfortable presenting and conveying material both formally and informally to all levels of the organization. - Thorough understanding (or willingness to learn expeditiously) of business operations and processes. - High-level of confidence, integrity, enthusiasm and an appetite to develop your executive presence. - Proven ability to communicate effectively and professionally to various audiences internally or externally through various mediums. - Demonstrated ability to prioritize and manage workload and meet project deadlines. - Microsoft suite experience, including teams or similar web conferencing and internal communication software experience preferred. - Naturally inquisitive with a desire to learn and contribute. - Experience working in a fully remote team is preferred, but not required. - Basic understanding (or willingness to learn expeditiously) of standard business operations and processes. Requirements - The base salary for this position is $50,000 - $60,000 annually. - This range does not include at plan potential for commissions and/or quarterly upsides. - This role is not eligible for Skillable’s corporate bonus plan. - Consistent with applicable laws, compensation will be determined based on the candidate's level, relevant skills, qualifications, and experience along with requirements for the position and annual financial plans. - Skillable is a distributed first team with employees working across the U.S., and we do not consider geography when determining compensation ranges. - Pay range and current benefit offerings are effective for 90 days from posting date. - Standard employment offerings are subject to potential change upon periodic review and analysis, at the discretion of Skillable. Benefits - Fully remote with a monthly stipend to pay for office services and supplies. - Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. - 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. - Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. - Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. - Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more! Working Conditions - The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. - Employees in this position use PC and phone on an ongoing basis throughout the day. - Periodic travel may be required equaling up to approximately 10% of the time.

• Responsible for day-to-day supervisory oversight and operational execution of technical and coding denial management functions within the Revenue Cycle department. • Lead a team of denial specialists and coordinators focused on resolving technical and coding-related claim denials across all payer types, facilities, and service lines. • Manage daily denial work queues for technical and coding denial categories, ensuring cases are assigned, prioritized by financial impact and deadline risk, and resolved within payer-required timelines. • Monitor team workload, capacity, and throughput on a daily and weekly basis; adjust case assignments and staffing allocation to prevent missed filing deadlines. • Serve as the first-line escalation point for complex technical and coding denial cases that require manager-level review, payer contact, or cross-functional coordination. • Track and report weekly team performance to the Director including denial volumes, appeal activity, resolution rates, write-off risk, and aging by payer, denial code, and category. • Identify systemic denial patterns or payer behavior trends in the queue and escalate to the Director with root cause analysis and recommended corrective actions. • Oversee resolution of technical denials including timely filing, prior authorization, eligibility, coordination of benefits, duplicate billing, medical records requests, and credentialing-related claim rejections. • Review and approve appeal submissions for high-dollar or complex technical denials prior to filing, ensuring accuracy, completeness, and appropriate supporting documentation. • Partner with Patient Access, Provider Enrollment, Utilization Management, and Billing to trace technical denial root causes back to the point of origin and drive sustainable upstream corrections. • Conduct structured root cause analyses on high-volume technical and coding denial categories; present findings and corrective action plans to the Director with supporting denial data.

• Monitor, support, and troubleshoot production schedules and workflow for mainframe and open systems environments, using automated monitoring tools to identify failures, degradation, and late dependency events • Triage problems and take corrective action to ensure availability and minimize downtime • Follow and contribute to standard operating procedures, recommending improvements to increase operational efficiency and customer service • Develop a thorough understanding of production schedules, job flows, and service level deadlines • Resolve moderately complex processing issues and delays • Complete checklists and turnover logs for audit compliance • Assist with troubleshooting Remote File and Data Transmission delivery issues • Analyze recurring problems and present improvement recommendations to senior technicians or management • Assist in maintaining technical documentation and SOPs • Provide daily support to end users and programming groups • Collaborate with senior staff on work assignments as needed