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Senior Director, Business Transformation, Appeals & Grievances
Location
Kansas + 3 moreAll locations: Kansas | Kentucky | South Dakota | Tennessee
Posted
15 days ago
Salary
$148K - $274.2K / year
Seniority
Senior
Job Description
Senior Director, Business Transformation, Appeals & Grievances
Centene Corporation Group
• Leads strategic business transformation programs with enterprise impact • Acts as a trusted advisor and strategic partner to Centene leadership • Assists with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio • Manages a team responsible for adhering to the department's Business Transformation Methodology • Sources talent, coaches, trains, mentors, and provides feedback; conducts annual reviews and all matters required by HR • Leads enterprise-wide transformation initiatives across Appeals & Grievances functions, partnering with senior leaders to standardize processes, drive governance, and improve performance outcomes • Provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency • Leverages superior knowledge of healthcare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques
Job Requirements
- Bachelor’s degree in related field
- 9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
- Consulting experience preferred
- Experience supporting Appeals functions across enterprise healthcare operations strongly preferred
- Demonstrated success building teams or functions in ambiguous, fast-changing environments strongly preferred
- Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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