Principal Analyst – Enterprise CX Transformation
Location
Connecticut + 4 moreAll locations: Connecticut | Illinois | Massachusetts | Pennsylvania | Washington
Posted
45 days ago
Salary
$141K - $229K / year
Seniority
Lead
Job Description
Principal Analyst – Enterprise CX Transformation
Forrester
• Determine a visionary, integrated research and content portfolio based on clients’ top initiatives and market opportunities. • Conduct and analyze primary research based on your content plan. • Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.). • Apply Forrester’s research and frameworks to help clients solve business challenges through short- and long-term guidance. • Expand your presence as an influential speaker and thinker. • Talk with the press, present at Forrester and other external events, and deliver client presentations both virtually and in person. • Evolve and productize your coverage and work with the Forrester ecosystem to evangelize it with clients and prospects.
Job Requirements
- At least 10 years’ experience in senior-level B2B, B2B2C, or B2C CX roles.
- Experience in leading enterprisewide CX transformations.
- Experience in at least two functional areas of CX writ large, such as experience or service design, measurement/analytics, tech, customer service, strategy, etc.
- Expertise in creating and operating cutting-edge CX functions that drive business results.
- An understanding of the key issues facing CX leaders and organizations today, such as score obsession, the need to drive action, and the promise and peril of AI, etc.
- Success in influencing C-suite executives and advising on strategic initiatives.
- Established industry presence as an influential speaker and thought leader.
- Exceptional business acumen that shows up in your analyses, writing, and presentations.
- The ability to craft a bold, conceptual vision and translate it into practical actions.
- A collaborative mindset and commitment to working as part of an integrated team.
- Willingness to travel more than 25% of the time.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development
- 15% Bonus target
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