Parceria sob medida.
Mid-level Networking Engineer – Support
Location
Brazil
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Mid-level Networking Engineer – Support
UltraCon Consultoria
• Manage mobility-related services • Act as the intermediary between the client and AT&T's cross-functional teams • Ensure a positive customer experience • Create customer engagement action plans for operational improvements
Job Requirements
- Availability to work 24/7 shifts
- Advocate for the customer's interests within AT&T
- Manage escalations within AT&T
- Analyze trends and diagnose root causes of issues
- Minimum of four (4+) years of networking experience: LAN / WAN / WLAN / DHCP / DNS
- Strong network troubleshooting skills
- Ability to use multiple incident management systems
- Proficiency in MS Office
- Team player with a positive attitude
- Highly motivated, proactive, requiring minimal supervision
Benefits
- Remote work
- 2-month on-site training at the client's location
- Hybrid work model after 2 months
- 24/7 operation with defined shift schedules after training
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