Role Description We are looking for a Support Helpdesk Business Specialist for a Property management client of ours. - Perform analysis and review of business practices and complete requests appropriately meeting our Operations guidelines. - Approve and change pricing when appropriate. - Review applicant files, ensure all requirements are met, and sign leases. - Override screening in instances of false positive or if it’s the right business decision. - Analyze any ledger corrections to the rent and other items. - Ensure all applicant deposit refunds are done timely within the allowed parameters for full deposit refund. - Partner with Revenue Management, Entrata Support Group, Regional Property Managers, Area Vice Presidents, and other business owners to analyze and approve various aspects of our business and other tasks as required. Qualifications - Superior attention to detail. - Ability to navigate a computerized data entry system or other relevant applications. - Dependability and proven ability to work independently. - The ability to work in a fast-paced environment. - History of building strong relationships with team members working in different locations. - Advanced written and oral communication skills. - Intermediate to Advanced skill set with Microsoft Office Suite, Entrata, PowerBI. - Bachelor’s Degree in a related field of study or equivalent relevant experience. - At least 1-3 years of related experience. - Must be able to work one weekend day. Schedule may be flexible in the future. Requirements - Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port). - i5 11th Gen or higher. - Windows 11 / MacOS Catalina or higher. - Minimum of 8 GB RAM. - Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background). - Back-ups in case of power or internet provider interruptions. - Good headset and webcam (preferably noise-canceling headset). Benefits - Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities. - Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute. - Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being. - HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.

• Actuar como único punto de contacto • Registrar tickets en herramientas como Jira o ServiceNow • Categorizar según prioridad • Reseteo de contraseñas de Windows y desbloqueo de cuentas en Active Directory • Instalación de periféricos (mouse, teclado) • Configuración de impresoras en red • Limpieza lógica de equipos

• Define enterprise IT strategies that align with business objectives and support long-term growth • Lead stakeholder discussions, workshops, and decision-making forums • Guide teams on best practices across enterprise architecture and emerging technologies • Direct digital transformation programs to strengthen competitiveness • Recommend solutions balancing innovation with practical delivery • Communicate complex technical and business concepts in clear, actionable terms • Mentor technical and business teams to build capability and resilience

• Provide first level support to end-users on hardware, software and network related problems • Open, escalate, track and close trouble tickets while promoting end-user satisfaction • Diagnose and resolve information technology hardware and software issues • Document the details of issues and troubleshooting steps taken • Collaborate with IT teammates to research and document problem resolutions