• Drive execution of strategic Sales Operations and Revenue Operations initiatives • Partner with leadership to improve pipeline visibility, forecasting accuracy, and operational rigor • Coordinate cross-functional initiatives involving CRM, reporting, forecasting, commissions, and sales process improvements • Help establish and maintain a structured operating rhythm across pipeline reviews, forecast cadence, and business reviews • Partner with analytics and BI teams to define business requirements and reporting priorities • Support CRM transformation initiatives, including process redesign, field governance, and workflow improvements • Develop scalable operational processes that improve consistency and reduce manual work • Identify operational gaps, process inefficiencies, and opportunities for automation • Help drive change management and adoption across the sales organization.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are looking for a Director, Deal Desk & Revenue Operations to own and lead the operational backbone of our global Go-to-Market function. Sitting at the intersection of Sales, Finance, Legal, and Customer Success, you will make deals close faster, customers land smoother, and revenue flow cleaner. You will inherit a high-performing team of 10 and have the mandate, trust, and resources to turn it into a strategic powerhouse - from our Madrid hub, working across a truly global operation. What You'll Own Revenue Integrity & Controls - Own the end-to-end bookings process, enforcing controls that protect revenue accuracy and ensure audit readiness. - Drive accurate and timely billing across License, Subscription, and Professional Services - reducing errors and accelerating cash collection. - Champion the Quote-to-Cash process from opportunity to invoice, eliminating friction across CRM, CPQ, and ERP systems. - Own the operational performance dashboard, monitoring KPIs (SLAs, backlog, billing accuracy, cycle times) and translating data into decisions. Customer & Partner Lifecycle Operations - Own the operational dimension of the customer lifecycle from signature to offboarding - coordinating provisioning, onboarding SLAs, and clean closeout. - Manage full license lifecycle: customer provisioning, demo environments, internal test licenses, and partner enablement. - Own renewal quote production at scale, ensuring no renewal falls through and quoting is accurate, fast, and commercially sound. - Manage channel order processing and partner license fulfilment with the same standards applied to direct customers. Go-to-Market Enablement - Be the operational backbone for all GTM teams, triaging and resolving support requests with SLAs that actually mean something. - Provide sound operational judgment on non-standard T&Cs, pricing exceptions, and commercial edge cases. - Serve as the senior escalation point for billing disputes, provisioning failures, and partner issues - bringing calm and resolution. - Build the knowledge infrastructure that makes your team and the GTM org self-sufficient. Operational Excellence & Governance - Lead, inspire, and grow a team of 10 distributed operations professionals - delegating with intent and coaching relentlessly. - Lead cross-functional improvement initiatives and partner with Transformation, IT, RevOps, and Finance to drive automation and accuracy. - Champion data integrity across all operational workflows and own audit support and internal control frameworks. Qualifications - Proven senior leadership in a fast-scaling software or SaaS environment with a track record of building high-performing operations teams. - Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency. - Salesforce expertise is essential; broader fluency across NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools is strongly valued. - Exceptional communication skills - able to present to a CFO, coach a junior analyst, and challenge a VP of Sales in the same day. - Structured project management skills across multiple workstreams, with a genuine ownership mindset. - Partner/channel operations experience with reseller or distributor ecosystems is a strong plus. - Master's degree or equivalent in Business, Finance, or Operations. Fluent English required; Spanish or additional European languages are a plus. What Success Looks Like in Year One - You've earned the trust of your team and stakeholders, with visible improvements to the Quote-to-Cash process. - SLAs are meaningful, tracked, and consistently met; backlog and billing error rates are trending in the right direction. - You've identified the top two or three operational transformation priorities and have active workstreams moving against them. - Finance, Sales, Legal, and Customer Success see you as a partner they actively seek out. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages

• Partner directly with Shaner Hotels properties to maximize room revenue and profitability • Develop and implement effective revenue management strategies, procedures, and best practices • Analyze market trends, demand patterns, and competitive positioning to identify revenue opportunities • Monitor pricing, inventory, and distribution strategies to optimize hotel performance • Prepare and distribute daily, weekly, and monthly revenue reports and performance analyses • Collaborate with hotel leadership teams to ensure revenue strategies align with property goals • Build and maintain strong working relationships with team members across all levels of the organization • Continuously evaluate performance and recommend adjustments to drive revenue growth

Role Description BAM is building its Revenue Operations function from the ground up; this role will design the foundation, not inherit it. The Senior Director of Revenue Operations & Analytics is the strategic owner of BAM’s sales operating system — process, data, technology, and performance management. This role leads a team of 9 direct reports, partners closely with Sales leadership and cross-functional stakeholders (including C-suite), and builds scalable foundations that improve forecast confidence, pipeline quality, field productivity, and decision velocity. The Senior Director owns the forecast, drives the operating rhythm, and powers the growth engine of the organization. This role does not carry an individual sales quota but is directly accountable for the operational infrastructure that enables the sales organization to perform. Key Responsibilities - Revenue Operations Strategy & Design: - Set the vision and operating model for Sales Operations. - Translate company goals into clear plans across capacity, territories, quotas, motions, and policies that enable predictable growth. - Forecast & Pipeline Governance: - Define the forecast methodology and stage/exit criteria. - Establish pipeline quality standards and coaching guardrails that improve visibility, prioritization, and outcomes. - Revenue Analytics & Insights: - Own the KPI framework and single source of truth across the funnel. - Deliver executive-ready analysis and recommendations that drive focus, investment decisions, and course corrections. - Technology & Data Stewardship (CRM / BI / Automation): - Own the CRM/BI roadmap, data standards, and governance (fields, validations, SLAs). - Prioritize and accept work delivered by the Business Analyst/admin; ensure adoption and scale. - Compensation & Incentives: - Own the modeling, mechanics, and documentation of compensation plans and incentives — built to the CRO-defined strategy and Finance guardrails. - Gather input from field managers and reps, present recommendations for alignment and sign-off, and lead rollout, administration, and ongoing governance. - Territory & Quota Design: - Own the methodology, data models, and annual realignment mechanics for territories and quotas. - Build scenarios using market potential, install base, and rep capacity. - Maintain documented rules and a fair change-control process — final alignment and approvals coordinated with the CRO. - Deal Policy & Guardrails: - Define deal readiness checklists, approval thresholds, and pricing/term guardrails in partnership with Sales leadership. - Exceptions and escalations coordinated with the CRO. - Cross-Functional Revenue Planning: - Partner with Marketing, Finance, Customer Success/Operations, and Product on lead quality, bookings/revenue tie-out, capacity planning, and feedback loops that improve execution. - Enablement & Process Adoption: - Work with Sales Enablement to operationalize processes and playbooks, drive manager coaching, and increase consistency and quality across the field. - Team Leadership: - Lead and develop a team of 9 direct reports, including Business Analysts (Salesforce/BI) and Sales Ops/Biz Ops Admins. - Set goals, establish operating norms, coach career growth, manage capacity, and elevate the function from tactical support to a proactive, insights-driven partner. - Build trusted, influence-based relationships with Sales leaders and cross-functional partners to drive alignment and adoption. Qualifications - Experience: 8+ years in Sales Ops/Revenue Ops, preferably in K–12/education or services operations with multi-level team leadership. - Demonstrated experience interfacing with key senior leadership. - K–12 and afterschool program experience strongly preferred. - Analysis & Decision Support: Expert in commercial modeling, problem solving, and executive-ready data storytelling. - Systems: Deep literacy in Salesforce (or similar CRM) and BI/analytics tools; owns architecture and standards while others execute configuration and integrations. - Operations: Proven expertise with territory/quota design, forecast governance, pipeline management, compensation design, and change management. - Communication: Clear, concise, and credible with senior leaders; able to drive alignment and adoption across functions. - Education: Bachelor's degree required; Master's degree or relevant certifications preferred. - Nice to Have: Salesforce/BI certifications; process improvement background; experience applying AI tools to sales ops or analytics workflows. Requirements - Strategic and operational owner of the sales operating system; not an individual quota carrier. - Provides the infrastructure, insights, and governance that enable Sales leadership to make faster, better decisions. - Partners closely with the Chief Revenue Officer and other C-suite on all strategic and operational matters; final business decisions rest with Sales and executive leadership. - Serves the full U.S. sales organization across all regions and program verticals. What Success Looks Like - Forecasts are reliable: single definitions/standards, clean data, and a predictable cadence leadership uses to run the business. - Pipeline quality and conversion rise: clear stage criteria, QA, and manager coaching. - Operating efficiency increases: tools and automation reduce manual work, eliminate low-value tasks, and shorten cycle times. - Adoption is consistent: processes, tools, and incentives are understood and used across the field; onboarding is faster and reps spend more time on high-value activity. - Revenue Ops is a proactive, dependable operating partner to Sales, Client Success, Marketing, and Finance. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - 401(k) - Basic Life / Accidental Death and Dismemberment (AD&D) Insurance - Voluntary Short-Term Disability - Voluntary Additional Life/AD&D Insurance - Voluntary Hospital Indemnity - Flexible Time Off