Job Scope: As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior. Key Responsibilities: - Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible - Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data - Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy - Manage high volume of tasks in a timely and efficient manner - Identify client needs, research issue and provide solutions and/or alternatives - Build sustainable relationships and engage clients by providing best-in-class service - Meet and/or exceed established key performance criteria - Provide excellent client service and advocacy - Work across the organization as needed to resolve client requests - Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions - Dispatch available vehicles to clients across all regions on an inbound basis - Effectively communicate to the client how to use any of our client facing tools - Perform other duties as deemed necessary by management Qualifications - High School Diploma or GED required; College degree preferred (or equivalent experience) - Minimum of 4 years of customer service experience or the equivalent - Auction and/or logistics/transportation knowledge a strong plus - Excellent oral and written communications skills, particularly in a phone or email context - Attention to detail and follow-through - Demonstrated ability to adapt in a changing environment, - Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment - Demonstrated experience being a customer-focused, service-oriented professional USD 22.02 - 33.08 per hour Compensation: Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Job Scope: As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior. Key Responsibilities: - Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible - Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data - Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy - Manage high volume of tasks in a timely and efficient manner - Identify client needs, research issue and provide solutions and/or alternatives - Build sustainable relationships and engage clients by providing best-in-class service - Meet and/or exceed established key performance criteria - Provide excellent client service and advocacy - Work across the organization as needed to resolve client requests - Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions - Dispatch available vehicles to clients across all regions on an inbound basis - Effectively communicate to the client how to use any of our client facing tools - Perform other duties as deemed necessary by management Qualifications - High School Diploma or GED required; College degree preferred (or equivalent experience) - Minimum of 4 years of customer service experience or the equivalent - Auction and/or logistics/transportation knowledge a strong plus - Excellent oral and written communications skills, particularly in a phone or email context - Attention to detail and follow-through - Demonstrated ability to adapt in a changing environment, - Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment - Demonstrated experience being a customer-focused, service-oriented professional USD 22.02 - 33.08 per hour Compensation: Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Role Description As a Customer Support Specialist, you’ll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience. The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems. - Provide chat, email, and video-call screen share support to our users - Assist customers with troubleshooting and implementation - Work closely with the product team to stay knowledgeable about the product, and provide feedback about what our customers need - Help build our growing knowledge base Qualifications - A great troubleshooter - Ability to solve problems logically and methodically to find the best resolution and document the results - An effective English-speaking communicator - English fluency is a must to ensure effective communication. We want people who can communicate and connect with other people naturally - Responsive - Cut down on frustrating waiting time and provide value up-front and be transparent - Good at digesting technical information and making it simple - Our goal is to make complex solutions seem simple and easy to understand - Someone who loves helping others - Your goal is to help other human beings - Weird - Because normal is boring Requirements - Available to work on day-shift and night-shift depending on demand - Day shift is 1pm - 10pm (Philippines time) - Night shift is 9pm - 6am (Philippines time) - English fluency, fluent in technical jargon - Either: A university degree related to information technology OR at least 3 years of experience in a technical support role - Experience with customer support systems (Zendesk, Salesforce, Intercom, Freshdesk, etc.) - Technical troubleshooting experience Benefits - Competitive salary - Flexibility in work set-up - Comprehensive health insurance and a self-improvement fund to support your growth - Work with a friendly, quirky team of geeks

Customer Care Representative remote type 100% Remote locations San Antonio, TX Scottsdale, AZ Lake Mary, FL time type Full time job requisition id R2625532 CRS I Claims - CQ10AN As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success. WORK ARRANGEMENT: This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership, we strongly prefer candidates to reside in a commutable distance to our Lake Mary FL, Charlotte NC or Scottsdale AZ offices.   TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated. POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round. BASE PAY is $25 per hour with opportunity for growth.  RESPONSIBILITIES: - Initiate claims according to claims best practices, as assigned and provide exceptional customer service. - Promote digital self service capabilities.  - Utilize multiple computer applications to accurately document claim information.  - Have a dedicated workspace free from distractions during work and training hours.​ - Required to commit to the training and work schedule​. - Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.  QUALIFICATIONS: - A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field. - Ability to work in a fast-paced complex environment while navigating multiple programs. - Problem solving and critical thinking skills with strong attention to detail. - Excellent communication skills with ability to empathize with customers and colleagues. - Adaptability. - High School Diploma or equivalent experience required. - Spanish bilingual a plus. ADDITIONAL INFORMATION: - May have a need to work holidays based on business need.    - Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course. - We are invested in you from Day 1 as an individual and in your career journey.  We prioritize supporting your skill development early in your career.  Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development! BENEFITS: - Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. ​ - 25 days paid time off in your first full year of service and Paid Holidays - Tuition reimbursement, Student Loan Paydown Program - 401K Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $42,560 - $63,840