Senior Professional Services Consultant
Location
United States
Posted
18 days ago
Salary
$92.1K - $193.6K / year
Seniority
Senior
No structured requirement data.
Job Description
Senior Professional Services Consultant
Proofpoint
Role Description Professional Services seeks a Senior Consultant to serve as a senior technical authority for enterprise messaging and email security architectures. This role partners with some of the world’s largest organizations to design, optimize, and operationalize resilient, high-volume messaging infrastructures integrated with advanced security and compliance controls. The ideal candidate has experience implementing and administering large-scale mail infrastructures and acting as a trusted advisor to enterprise architecture teams and security leadership for Fortune 100/500 companies. This role is responsible for aligning client business priorities with high volume SMTP routing and governance strategies, integrated with world-class messaging security. - Customer Leadership - Lead architecture and design discussions with enterprise technical and executive stakeholders. - Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise-grade Mail Transfer Agent solutions (including Proofpoint Enterprise MTA, Email Protection, Cloudmark Security Platform, Sentrion). - Act as escalation authority for complex mail flow and deliverability issues. - Provide recommendations and best practices to optimize Proofpoint technology investment. - Provide advice on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms. - Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met. Partner to develop Proofpoint customer champions. - Technical Expertise - Design high-throughput, resilient SMTP routing architectures. - Optimize deliverability, reputation, and compliance posture. - Internal Influence - Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization. - Contribute to strategic initiatives that improve customer adoption and operational maturity. - Partner with Product/Engineering to shape roadmap based on field insights. - Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices. Qualifications - 7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment. - Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC). - Experience leading customer-facing architectural discussions in enterprise environments. - Experience managing complex customer escalations and driving resolution. - Ability to influence technical strategy across multiple stakeholder groups. - Demonstrated ability to write clear, informative technical documentation and deliverables. - Keen risk identification and resolution skills. - Demonstrated leadership and verbal communication skills. - Dedication to client service with a confident, comfortable in-person and virtual presence. - Strong organizational and project management skills; strong attention to detail. - Experience working in a fast-paced customer success or Professional Services organization. Requirements - Experience with Proofpoint’s Email Protection and Email DLP solutions. - Experience defining, implementing, and maintaining consulting best practices. Benefits - Competitive compensation. - Comprehensive benefits. - Career success on your terms. - Flexible work environment. - Annual wellness and community outreach days. - Always on recognition for your contributions. - Global collaboration and networking opportunities.
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