• Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics

• Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics

Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: - Provide top-tier travel support via chat, calls, and emails - Maintain up-to-date knowledge on suppliers, destinations, and systems - Quickly assess customer needs, urgency, and preferences - Accurately handle hotel, flight, car, and rail bookings - Guide customers in self-service options on the Navan platform and app - Respond promptly, meeting SLA expectations - Follow company and customer policies, ensuring global compliance - Give feedback to stakeholders on goal progress and key processes - Participate in team meetings on products, suppliers, and industry updates - Stay current on travel industry best practices - Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: - Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory - Language: Fluency in English and Spanish - Mandatory fluency in both languages - Customer Service: Background in contact center or customer-facing roles - Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce - Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM - Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues - Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

• Help clients translate real-world needs into practical, state-of-the-art GIS technology-driven solutions • Collaborate with clients to prepare multi-year GIS implementation and migration strategies • Collect, organize, and present client requirements, objectives, and business workflows to develop actionable geospatial strategies and technical work plans • Analyze and interpret business and technical problems specific to water utilities • Advise customers on relevant GIS strategies, architectures, product selection, and release planning • Lead project management activities, including planning, execution, and delivery of water utilities GIS projects • Create and manage the scope, cost, schedule, and contractual deliverables through planning, tracking, quality assurance, change control, and risk management • Manage small to large scale projects and lead project teams during requirements, analysis, design, build, and rollout • Track project performance and report on status • Work with Esri’s marketing and sales teams to grow and support our practice