• This position is responsible for on-site or territorial support of an assigned account. • Responsible for retaining membership, providing services, and growing the account. • Responsible for fulfilling ongoing service strategy and ensuring client satisfaction including issue resolution. • Responsible for planning and implementing health care related activities for client including training and enrollment sessions. • Report on activities by maintaining database and may develop and analyze reports. • This roles requires 50% of travel within assigned territory.

• You will have 360-degree ownership, driving partner relationships in your territory from ensuring a seamless onboarding, increasing the market awareness with our marketing team, building a pipeline to conquer the market, and so much more. • Define and prioritize the categories that matter most to AXP — foundation models, AI orchestration, data and CDP, vector/search, commerce, hyperscalers — and build a named target list of 15–25 partners with clear hypothesis-driven business cases for each. • You will develop joint plans with partners and monitor and track progress against agreed metrics. • You will identify the opportunity to build joint solutions with partners and take ownership of taking these to market. • You will be the portfolio owner and internal subject matter expert on technology partners in support of our go-to-market and sales activity. You are the SME/lead for Strategic Technology partnerships within Contentstack’s Global Sales Organization. • You adapt to a diverse work environment and work closely with internal cross-functional departments such as partners, sales, product, operations, and marketing gurus to optimize existing partner sales processes, partner relationships, and customer success stories. • Provide guidance and strategic advice to our partners, clients, and account teams around partner growth strategies to deliver best-in-class joint solutions. • Managing day-to-day relationships with the technology partners. • Recruiting net new strategic partnerships to support developing product roadmaps (such as data partners, AI-native partnerships, etc.). • Coordinate with the global partnership team to share knowledge and best practices, and ensure a consistent and coordinated approach to managing partners with global reach. • Manage all of the administrative activities related to the partnerships in your region. • Create and execute against a sound go-to-market strategy for your region. • You track your performance through goals through OKRs, KPI’s, and quotas.

• In partnership with the Field Application Engineer, present and sell RTI software and engineering services to current and potential customers within the assigned territory. • Seek new business proactively in key industries through prospecting, cold calling, networking with partners and exhibiting at relevant trade events. Also collaboration with RTI’s Sales Development Representatives to scale outreach. • Plan, schedule meetings, and consult with customers onsite to understand their technical and business problems and challenges. • Work with RTI Product Management and Engineering staff to develop software solutions. • Communicate with decision makers and influencers. • Work with the Customer Success Manager and Professional Services team to onboard and integrate new customers and develop existing customer relationships. • Build trust-based professional relationships with key decision makers and be the primary point of contact. • Conduct all business discussions with the customer, including pricing, licensing and negotiations. • Drive customer retention, upsells, and customer satisfaction. • Work with Marketing to plan and conduct key events (seminars, lunch & learns) in the assigned territory. • Forecast and track key territory metrics. • Meet sales goals by closing business in the assigned territory.

• Assist Producers in the placement of new and renewal business. • Prepare and send Future ACORD applications to market for Renewal indications, per AE/Producer instructions. • Assist with the marketing of New Business. • Provide direct customer service support for commercial lines clients. • Issue appropriate documentation, as needed including certificates of insurance, auto insurance ID cards, etc. • Compose or assist in composition of highly technical or sensitive correspondence. • Ability to translate highly technical information for the client’s understanding. • Compile applications, negotiate with underwriters and prepare proposals for new and renewal business proposals/offerings • Contact clients and/or underwriters to obtain additional information or answer questions. • Resolve policy and coverage related concerns for clients, insurance carriers, and Producers. • Ability to communicate negative actions to the client, while offering a solution to remedy the situation. • Bind or place coverage with acceptable carriers adhering to appropriate carriers binding authority. • Stay current on company insurance products and offerings. • Be cognizant of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs when advising clients. • Set up and maintain electronic file information in the Agency Management System including data entry and client & policy database maintenance.